Rajesh Adhikari
Auburn,NSW
Summary
Enthusiastic team player with years of experience in customer service, sales, and merchandising. Proven track record of exceeding sales goals, maintaining excellent customer service, and providing efficient operations support. Possessing strong communication, leadership and interpersonal skills, as well as a passion for creating a positive customer experience. Proactive professional with several years of work experience and proven knowledge of in-store promotions, inventory control, and loss prevention. Aiming to leverage abilities to successfully fill role on the team.
Overview
7
7
years of professional experience
Work History
Shift Manager
Aldi
03.2023 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Monitored daily and weekly key performance indicators to maintain on-track status.
Assistant Manager
Ananya Artisan Bakery( Brassarie Bread)
01.2021 - 02.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Customer Service Representative
Macdonald's
08.2019 - 12.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Food Service Team Leader
KFC
01.2018 - 09.2019
- Prepared in-store analytics on wastage, customer turnover, product matrix distribution and labor.
- Assisted with daily operations of restaurant by reviewing inventory levels, monitoring delivery of supplies, inspecting food preparation and orienting kitchen and dining crew on procedures, store cleanliness and new items or promos.
- Supervised and trained personnel in high-quality operations.
- Troubleshot cash registers and computer systems experiencing slow-downs, crashes and data loss.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Receptionist Administrator
Promise Services Visa And Solutions
02.2018 - 08.2018
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Manager of Operations
Mac Care Nepal
04.2016 - 10.2017
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
Education
Diploma - Hospitality
Gamma Institute of Technology
Ultimo, NSW09.2022
Certificate IV - Commericial Cookery
Gamma Institute of Technology
Ultimo, NSW04.2022
Advanced Diploma - Information Technology
Australian Institute of Business And Technology
Blacktown, NSW01.2020
Diploma - Information Technology
Australian Institute of Business And Technology
Blacktown, NSW01.2019
Skills
- Multi lingual
- Cash Drawer Balancing
- Multi- Tasking
- Working under Pressure
- Leadership abilities
- Meeting Production Goals
- Speaking
- Interpersonal Skills
- Inventory Control
- Reviewing Performance
- Time Management
Languages
Hindi
Full Professional
Urdu
Professional Working
Nepali
Native or Bilingual
German
Elementary
English
Full Professional
Timeline
Shift Manager
Aldi
03.2023 - Current
Assistant Manager
Ananya Artisan Bakery( Brassarie Bread)
01.2021 - 02.2023
Customer Service Representative
Macdonald's
08.2019 - 12.2020
Receptionist Administrator
Promise Services Visa And Solutions
02.2018 - 08.2018
Food Service Team Leader
KFC
01.2018 - 09.2019
Manager of Operations
Mac Care Nepal
04.2016 - 10.2017
Diploma - Hospitality
Gamma Institute of Technology
Certificate IV - Commericial Cookery
Gamma Institute of Technology
Advanced Diploma - Information Technology
Australian Institute of Business And Technology
Diploma - Information Technology
Australian Institute of Business And Technology
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