RAJESH JANGILI
Reservoir,VIC
Summary
Driven by a results-focused approach, I enhanced customer satisfaction and sales at Ampol EG through expert team leadership and innovative sales strategies. Leveraging skills in operations management and staff development, I achieved consistent sales growth and fostered a culture of continuous learning. My adeptness in money handling and fostering customer relations significantly contributed to surpassing performance targets. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Ampol EG
07.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Collaborated with sales team to identify market trends, creating tailored roast profiles for target audiences.
- Supported company growth by sharing expertise with team members, fostering a culture of continuous learning and innovation in the roasting process.
Shift Runner /Assistant Store Manager
Italian Pizza
05.2020 - 07.2021
- Managed employee breaks efficiently to prevent disruptions in workflow or delays in service delivery to customers.
- Facilitated smooth shift transitions by thoroughly communicating key information to incoming Shift Runners during handovers.
- Resolved customer issues quickly and professionally, ensuring high levels of customer satisfaction.
- Conducted weekly meetings with staff members to address concerns or challenges faced during shifts while sharing updates from management.
- Received commendation from management for consistently meeting or exceeding shift targets and maintaining high-quality service standards.
- Achieved consistent on-time task completion by managing staff schedules effectively.
Console Operator
United Pieface Roadhouse
02.2019 - 03.2020
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problemsolving.
- Demonstrated adaptability by quickly learning new systems as they were introduced into the work environment.
- Observed and reported suspicious activities and persons.
- Maintained a clean and efficient work area, ensuring adherence to health and safety regulations.
- Reduced food waste by effectively managing inventory levels and kitchen supplies.
- Mentored new team members on proper cooking techniques, equipment usage, and sanitation procedures.
- Assisted in managing inventory levels, placing orders for ingredients and supplies as necessary to maintain optimal stock levels.
- Achieved consistency in dish preparation through diligent attention to detail and precise execution of recipes.
Education
MBA - Project Management
Kaplan Business School
Melbourne04.2024
Bachelor of Science - Mechanical Engineering
Vagdevi College of Engineering
Warangal India04.2018
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Operations Management
- Staff Development
- Inventory Control
- Staff Management
- Food safety and sanitation
- Budget Control
- Sales Techniques
- Sales Forecasting
- Workflow Coordination
- Staff hiring
- Decision-Making
- Hiring and Onboarding
Timeline
Assistant Manager
Ampol EG
07.2021 - Current
Shift Runner /Assistant Store Manager
Italian Pizza
05.2020 - 07.2021
Console Operator
United Pieface Roadhouse
02.2019 - 03.2020
MBA - Project Management
Kaplan Business School
Bachelor of Science - Mechanical Engineering
Vagdevi College of Engineering
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