Rajesh Kanikanti
Spring Mountain,QLD
Summary
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals. Reliable Store Supervisor with 8 years of experience managing Food and inventory operations. Excellent record of success in inventory audits and product staging. Dedicated to accurate record-keeping, worksite safety and timely issue resolution.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Retail Supervisor
EG Fuel Group
07.2021 - 01.2023
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Created timely and accurate inventory, cash and production reports for senior managers.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Customer Service Representative
EG Fuel Group
04.2017 - 05.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to Manager.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Customer Service Representative
Puma Fuel Station
08.2015 - 03.2017
- Maintained calm demeanour and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
Restaurant Manager, Owner
Abiruchi Restaraunt
03.2008 - 06.2015
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed and implemented successful staff incentive programs to motivate employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Skills
- Customer Order Fulfillment
- Time Management
- Compliance Requirements
- Team Leadership
- Supply Ordering
- Customer Experience Management
- Employee Scheduling
- Employee Development
Certification
- Food Safety Supervisor Certified, Australian Institute of Accreditation
- First Aid certified, FirstAid Pro
- RSA Certified, Clear to Work
- Manage Business Effectively, AIM
- People Leadership, AIM
- Finance for Non- Finance Managers, AIM
- Managing Performance Course, Fairwork Ombudsman
- Managing Employees Course, Fairwork Ombudsman
Timeline
Retail Supervisor
EG Fuel Group
07.2021 - 01.2023
Customer Service Representative
EG Fuel Group
04.2017 - 05.2021
Customer Service Representative
Puma Fuel Station
08.2015 - 03.2017
Restaurant Manager, Owner
Abiruchi Restaraunt
03.2008 - 06.2015
- Food Safety Supervisor Certified, Australian Institute of Accreditation
- First Aid certified, FirstAid Pro
- RSA Certified, Clear to Work
- Manage Business Effectively, AIM
- People Leadership, AIM
- Finance for Non- Finance Managers, AIM
- Managing Performance Course, Fairwork Ombudsman
- Managing Employees Course, Fairwork Ombudsman
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