RAJESH PANDEY
Duty Manager
Broadmeadows
Summary
A highly motivated and results-oriented professional with over 3 years of experience in the gaming industry & over 10 years experiences on hospitality industries. Possessing an Excellent leadership, communication, and interpersonal skills, with a proven ability to supervise, train, and motivate team members to achieve the highest levels of customer service and operational excellence. Diligent and responsible Cashier with an Excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
7
7
years of professional experience
18
18
years of post-secondary education
20
20
Certifications
Work History
Duty Manager
THE BAKERS ARMS HOTEL
MELBOURNE, Victoria
01.2021 - Current
- Supervised and managed gaming floor, ensuring safe, secure, and enjoyable environment for customers and employees.
- Conducted training sessions to ensure employees were knowledgeable about company policies and procedures, as well as state gaming regulations.
- Monitored gaming floor to ensure all games were operating efficiently and within regulatory guidelines.
- Assisted in scheduling and staffing of employees for optimal coverage and customer service.
- Responded to and resolved customer inquiries, complaints, and disputes in professional and timely manner.
- Conducted regular audits to ensure compliance with company policies and procedures, as well as state gaming regulations.
- Contributed to development and implementation of new policies and procedures to improve operational efficiency and customer service.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Supervisor/Night Shift Manager
GLENROY RSL
Melbourne, Victoria
04.2023 - Current
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained strong relationships with vendors to ensure timely delivery of supplies and equipment repairs.
- Monitored gaming floor activities for compliance, ensuring safe and secure environment for patrons and employees.
- Managed daily cash flow effectively, ensuring proper handling of financial transactions and safeguarding company assets.
- Collaborated with management to develop policies and procedures that improved operational efficiency and minimized risk exposure.
- Reduced operating costs through diligent oversight of expenses related to staffing, maintenance, and inventory control.
- Established high standards for guest service excellence while overseeing performance of casino personnel directly under my supervision.
- Ensured legal compliance by maintaining accurate records of all transactions, incidents, and surveillance observations.
- Performed paperwork required for monetary transactions.
- Trained, supervised and evaluated workers.
- Performed minor repairs or made adjustments to slot machines, resolving machine tilts and coin jams.
Cashier/ Customer Services
IGA Supermarket
Melbourne, Victoria
09.2017 - 03.2023
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provided backup support for other departments when needed, showcasing versatility within retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
Bachelor Of Hotel/ Hospitality Management - Hotel Management/ Hospitality Management
SouthernCross University
Melbourne, VIC 02.2020 - 02.2023
Graduate Diploma - Leadership Management/ Community Service
VICTORIA INSTITUTE
Melbourne, VIC 07.2017 - 07.2019
High School Diploma -
The Kathmandu BernHardt College
KATHMANDU NEPAL 07.2007 - 07.2009
SECONDARY SCHOOL -
Adarsha Vidhya Ashram
CHITWAN NEPAL 04.1996 - 03.2007
Skills
Customer Services
Excellent Communication
Self-Motivated/ Decision Making
Teamwork Collaboration
Activity Monitoring
Operations Management/ Data Entry
Dependable and Responsible
Compliance Management
Roster oganization and Time Management
Stock Ordering & Stock Taking
Slot machine operations
Cash Handling/ CRT Operation/ ATM & Autopay Operation
TAB/ KENO Operations
Cash/ Cheque Banking & Armaguard
Bills In/ Clearance
Jackpot Payment Management
Bistro Management
First Aid/CPR
Additional Information
CPR/ FIRST AID & MANUAL HANDELING
Certification
FOOD SAFETY
REFERENCES:
RAJITA BOHARA
VENUE MANAGER
BAKERS ARMS HOTEL
PHONE: 0405 532 251/ (03) 9427 3200
EMAIL: rajitabohara872949@gmail.com
bakersarms@bakersarms.com.au
SAMUNDRA OJHA
MANAGER
FIRST & LAST HOTEL
PHONE: 0452 224 166
EMAIL: samundra.ojha@alhgroup.com.au
Timeline
FOOD SAFETY
05-2024
RSA REFRESHER
01-2024
AML/ CTF EGM ROOM STAFF TRAINING
01-2024
TAB COMPLIANCE REFRESHER TRAINING NATIONAL PROGRAM
12-2023
SETTING UP VENUES FOR SUCCESS- MINORS AND ID25 TRAINING
12-2023
KENO BASIC TRAINING VIC
10-2023
KENO ADVANCED TRAINING VIC
10-2023
KENO RESPONSIBLE PLAY VIC
10-2023
RSG MODULE 4
09-2023
YOURPLAY TRAINING
08-2023
RSG MODULE 3
07-2023
HIGH LEVEL AML/ CTF TRAINING (ACCOUNTABILITY & OBLIGATIONS)
07-2023
Supervisor/Night Shift Manager
GLENROY RSL
04.2023 - Current
TAB COMPLIANCE REFRESHER TRAINING- VIC/ NSW/ACT- 2023
01-2023
RSG MODULE 2
09-2022
RSG MODULE 1
01-2022
TAB BASICS TRAINING- VIC
01-2022
TAB COMPLIANCE TRAINING- VIC/ NSW/ ACT
01-2022
GAMING LICENCE
02-2021
Duty Manager
THE BAKERS ARMS HOTEL
01.2021 - Current
RSA
01-2021
RSG
01-2021
Bachelor Of Hotel/ Hospitality Management - Hotel Management/ Hospitality Management
SouthernCross University
02.2020 - 02.2023
Cashier/ Customer Services
IGA Supermarket
09.2017 - 03.2023
Graduate Diploma - Leadership Management/ Community Service
VICTORIA INSTITUTE
07.2017 - 07.2019
High School Diploma -
The Kathmandu BernHardt College
07.2007 - 07.2009
SECONDARY SCHOOL -
Adarsha Vidhya Ashram
04.1996 - 03.2007
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