Summary
Overview
Work History
Education
Skills
Additional Information
Certification
REFERENCES:
Timeline
Generic

RAJESH PANDEY

Duty Manager
Broadmeadows

Summary

A highly motivated and results-oriented professional with over 3 years of experience in the gaming industry & over 10 years experiences on hospitality industries. Possessing an Excellent leadership, communication, and interpersonal skills, with a proven ability to supervise, train, and motivate team members to achieve the highest levels of customer service and operational excellence. Diligent and responsible Cashier with an Excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

7
7
years of professional experience
18
18
years of post-secondary education
20
20
Certifications

Work History

Duty Manager

THE BAKERS ARMS HOTEL
MELBOURNE, Victoria
01.2021 - Current
  • Supervised and managed gaming floor, ensuring safe, secure, and enjoyable environment for customers and employees.
  • Conducted training sessions to ensure employees were knowledgeable about company policies and procedures, as well as state gaming regulations.
  • Monitored gaming floor to ensure all games were operating efficiently and within regulatory guidelines.
  • Assisted in scheduling and staffing of employees for optimal coverage and customer service.
  • Responded to and resolved customer inquiries, complaints, and disputes in professional and timely manner.
  • Conducted regular audits to ensure compliance with company policies and procedures, as well as state gaming regulations.
  • Contributed to development and implementation of new policies and procedures to improve operational efficiency and customer service.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.

Supervisor/Night Shift Manager

GLENROY RSL
Melbourne, Victoria
04.2023 - Current
  • Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained strong relationships with vendors to ensure timely delivery of supplies and equipment repairs.
  • Monitored gaming floor activities for compliance, ensuring safe and secure environment for patrons and employees.
  • Managed daily cash flow effectively, ensuring proper handling of financial transactions and safeguarding company assets.
  • Collaborated with management to develop policies and procedures that improved operational efficiency and minimized risk exposure.
  • Reduced operating costs through diligent oversight of expenses related to staffing, maintenance, and inventory control.
  • Established high standards for guest service excellence while overseeing performance of casino personnel directly under my supervision.
  • Ensured legal compliance by maintaining accurate records of all transactions, incidents, and surveillance observations.
  • Performed paperwork required for monetary transactions.
  • Trained, supervised and evaluated workers.
  • Performed minor repairs or made adjustments to slot machines, resolving machine tilts and coin jams.

Cashier/ Customer Services

IGA Supermarket
Melbourne, Victoria
09.2017 - 03.2023
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Provided backup support for other departments when needed, showcasing versatility within retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Education

Bachelor Of Hotel/ Hospitality Management - Hotel Management/ Hospitality Management

SouthernCross University
Melbourne, VIC
02.2020 - 02.2023

Graduate Diploma - Leadership Management/ Community Service

VICTORIA INSTITUTE
Melbourne, VIC
07.2017 - 07.2019

High School Diploma -

The Kathmandu BernHardt College
KATHMANDU NEPAL
07.2007 - 07.2009

SECONDARY SCHOOL -

Adarsha Vidhya Ashram
CHITWAN NEPAL
04.1996 - 03.2007

Skills

Customer Services

Excellent Communication

Self-Motivated/ Decision Making

Teamwork Collaboration

Activity Monitoring

Operations Management/ Data Entry

Dependable and Responsible

Compliance Management

Roster oganization and Time Management

Stock Ordering & Stock Taking

Slot machine operations

Cash Handling/ CRT Operation/ ATM & Autopay Operation

TAB/ KENO Operations

Cash/ Cheque Banking & Armaguard

Bills In/ Clearance

Jackpot Payment Management

Bistro Management

First Aid/CPR

Additional Information

CPR/ FIRST AID & MANUAL HANDELING

Certification

FOOD SAFETY

REFERENCES:

RAJITA BOHARA

VENUE MANAGER

BAKERS ARMS HOTEL

PHONE: 0405 532 251/  (03) 9427 3200

EMAIL: rajitabohara872949@gmail.com

              bakersarms@bakersarms.com.au


SAMUNDRA OJHA

MANAGER

FIRST & LAST HOTEL

PHONE: 0452 224 166

EMAIL: samundra.ojha@alhgroup.com.au

Timeline

FOOD SAFETY

05-2024

RSA REFRESHER

01-2024

AML/ CTF EGM ROOM STAFF TRAINING

01-2024

TAB COMPLIANCE REFRESHER TRAINING NATIONAL PROGRAM

12-2023

SETTING UP VENUES FOR SUCCESS- MINORS AND ID25 TRAINING

12-2023

KENO BASIC TRAINING VIC

10-2023

KENO ADVANCED TRAINING VIC

10-2023

KENO RESPONSIBLE PLAY VIC

10-2023

RSG MODULE 4

09-2023

YOURPLAY TRAINING

08-2023

RSG MODULE 3

07-2023

HIGH LEVEL AML/ CTF TRAINING (ACCOUNTABILITY & OBLIGATIONS)

07-2023

Supervisor/Night Shift Manager

GLENROY RSL
04.2023 - Current

TAB COMPLIANCE REFRESHER TRAINING- VIC/ NSW/ACT- 2023

01-2023

RSG MODULE 2

09-2022

RSG MODULE 1

01-2022

TAB BASICS TRAINING- VIC

01-2022

TAB COMPLIANCE TRAINING- VIC/ NSW/ ACT

01-2022

GAMING LICENCE

02-2021

Duty Manager

THE BAKERS ARMS HOTEL
01.2021 - Current

RSA

01-2021

RSG

01-2021

Bachelor Of Hotel/ Hospitality Management - Hotel Management/ Hospitality Management

SouthernCross University
02.2020 - 02.2023

Cashier/ Customer Services

IGA Supermarket
09.2017 - 03.2023

Graduate Diploma - Leadership Management/ Community Service

VICTORIA INSTITUTE
07.2017 - 07.2019

High School Diploma -

The Kathmandu BernHardt College
07.2007 - 07.2009

SECONDARY SCHOOL -

Adarsha Vidhya Ashram
04.1996 - 03.2007
RAJESH PANDEYDuty Manager