Rajesh Prasad
Microwave and NBN network Technician
Fairfield west,NSW
Summary
Dynamic Senior Field Service Technician with extensive experience at Vertel Telecomms, excelling in troubleshooting and repair. Proven track record of enhancing equipment reliability through preventive maintenance and fostering teamwork. Adept at streamlining service processes, resulting in reduced response times and increased customer satisfaction. Strong communicator committed to delivering exceptional client support.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Field Service Technician
Vertel Telecomms
07.2023 - Current
- Collaborated with cross-functional teams to ensure seamless integration of new equipment installations.
- Operated hand tools and power equipment according to company safety procedures.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Discussed and recommended service options with customers and explained costs involved.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Translated main cable and equipment location blueprints to technicians while declaring system outages and rerouting staff for timely service completion.
- Reduced response times by effectively prioritizing service requests based on urgency and impact on operations.
- Identified opportunities for process improvement, implementing changes that resulted in significant time savings during service calls.
- Streamlined service processes for increased efficiency and reduced downtime in the field.
- Properly completed work reports for each field visit.
- Mentored new hires as they acclimated to company culture, policies, procedures – fostering a positive work environment within the team.
- Leveraged extensive product knowledge to provide expert recommendations regarding system upgrades or replacements when needed.
- Increased equipment reliability through diligent monitoring, testing, and calibration activities.
- Proactively addressed potential issues through preventative maintenance measures, reducing the frequency of critical failures in the field.
- Coordinated logistics for complex projects involving multiple technicians and subcontractors, ensuring successful completion meeting project timelines.
Field Service Technician
Cubic Transportation Systems
02.2021 - 01.2022
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
Field Supervisor
Altitude Pty Ltd
02.2018 - 02.2020
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Planned and scheduled field activities according to set timelines and order of operations.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
- Implemented best practices in field operations to ensure consistency across all projects under supervision.
- Kept teams on task to complete milestones on time.
- Reduced project completion time by effectively delegating tasks and setting clear goals for the field team.
- Increased worksite safety with detailed risk assessments and implementation of comprehensive safety measures.
- Cultivated positive working relationships with key stakeholders, including clients, subcontractors, and regulatory agencies.
Senior Field Service Technician
Mirait Technologies
08.2016 - 02.2018
- Reduced response times by effectively prioritizing service requests based on urgency and impact on operations.
- Streamlined service processes for increased efficiency and reduced downtime in the field.
- Enhanced equipment performance by conducting regular maintenance, troubleshooting, and repair tasks.
- Safely operated company to travel to service sites.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Diagnosed and repaired problems with electrical and mechanical systems.
Senior Field Officer
Telstra Corporation
08.2007 - 06.2016
- Contributed to business growth by identifying new market opportunities and developing expansion strategies.
- Enhanced team performance through regular training sessions and skill development initiatives.
- Delivered high-quality customer service by addressing concerns promptly and professionally, leading to increased client retention rates.
- Optimized data collection processes for accurate reporting, informing strategic decision-making efforts.
- Maintained regulatory compliance by adhering to industry standards and best practices in all field activities.
- Evaluated project performance using key metrics, identifying areas for improvement and implementing necessary changes.
- Improved field operations efficiency by implementing new strategies and optimizing resource allocation.
- Mitigated project risks by implementing robust contingency plans and proactive problem-solving techniques.
- Managed large-scale projects for successful completion, ensuring timely delivery and client satisfaction.
- Provided expert advice on technical matters during project planning phases for optimal results upon execution.
- Trained and mentored personnel in combat operations and tactics.
Project Coordinator - Commercial Construction
Netronices Communication
03.2001 - 02.2005
- Enhanced project efficiency by streamlining communication between team members and stakeholders.
- Contributed to successful project completions with thorough documentation of progress reports and change orders as needed.
- Implemented risk management strategies to mitigate potential issues during the construction process.
- Conducted regular site inspections to ensure adherence to safety protocols and quality standards.
- Provided support in obtaining necessary permits for commercial construction projects, ensuring compliance with local regulations.
- Developed comprehensive project plans, outlining scope, budget, timeline, and milestones for successful execution.
- Improved client satisfaction by consistently delivering high-quality commercial construction projects on time and within budget.
Workshop Technician
Australian Défense Force
03.2000 - 12.2001
- Offered innovative solutions for challenging projects, leveraging creative problem-solving skills to overcome obstacles and achieve desired results.
- Optimized workflow within the workshop by effectively prioritizing tasks based on deadlines, urgency, and available resources.
- Mentored junior technicians, sharing knowledge gained from experience to help them develop their skills and advance their careers.
- Provided exceptional customer service, addressing client concerns with professionalism and empathy while resolving issues promptly.
- Served as a valuable team member during large-scale installations, contributing technical expertise to ensure successful outcomes for clients.
- Delivered high-quality repairs and maintenance work for clients, ensuring customer satisfaction and repeat business.
- Participated in ongoing professional development opportunities, staying current with industry trends and advancements in relevant technologies.
Education
No Degree - Construction Industry White Catd
NSW Workcover
Sydney, NSW02-2000
No Degree - Trade in Electronics And Communication
TAFE NSW
NSW02-1999
Skills
- Field service management
- Troubleshooting and repair
- Installation and maintenance
- Heavy lifting
- Customer support
- Training and mentoring
- Hardware installation
- Complex Problem-solving
- Record keeping
- Component testing
- System diagnostics
- Equipment oversight
- Issue escalation
- Power tools
- Hardware support
- Advanced troubleshooting
- Mechanical background
- Effective testing of components
- Positive attitude
- Teamwork and coordination
- Problem-solving
- Repair and installation
- Verbal and written communication
- Valid Driver's license
- Safety assessment
- Technical troubleshooting
- Device installation
- Fault diagnosis
- Timely reports completion
- Preventive Maintenance
- Hardware repair
- Equipment Repair
- System installation
- Diagnostic testing
- Reading wiring diagrams
- Work order prioritization
- Environmental safety
- Teamwork
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
Certification
- Trade certificate in Electronics and communication.
- Austell cabling License.
- Construction Industry White Card.
- HR NSW Driving License.
- Rail Industry card.
- First Aid and CPR certificate.
- Tower Rescue Certificate.
- working on Heights certificate.
- Electromagnetic Radiation Training.
- EWP under 11 meters.
- confined certificate.
- Electrical awareness.
- Enable NBN card
- Copper Exchange and network cabling certificate.
- Fibre optic cabling certificate.
- Coaxial cabling certificate
Languages
Hindi
English
Professional Working
Interests
- Getting involved in local advocacy groups to promote positive change in the community
- Backpacking and Hiking
- Crafting and DIY Projects
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Electronics and Circuit Building
- I like working with my hands and fixing things
- Community Cleanup
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Outdoor Recreation
Timeline
Senior Field Service Technician
Vertel Telecomms
07.2023 - Current
Field Service Technician
Cubic Transportation Systems
02.2021 - 01.2022
Field Supervisor
Altitude Pty Ltd
02.2018 - 02.2020
Senior Field Service Technician
Mirait Technologies
08.2016 - 02.2018
Senior Field Officer
Telstra Corporation
08.2007 - 06.2016
Project Coordinator - Commercial Construction
Netronices Communication
03.2001 - 02.2005
Workshop Technician
Australian Défense Force
03.2000 - 12.2001
No Degree - Construction Industry White Catd
NSW Workcover
No Degree - Trade in Electronics And Communication
TAFE NSW
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
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