Rajesh Pudasaini
WARRANE,TAS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Care Worker
Baptist Care Kintyre Lodge
10.2022 - 09.2023
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Remained alert to problems or health issues of clients and competently responded.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Scheduled and accompanied clients to medical appointments.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Monitored and assisted residents through individual service plans.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Crew Member
McDonald's
02.2021 - 02.2023
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
Front Desk Receptionist
Seasons Harbour Plaza
09.2017 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
Education
Master of Accounting - Accounting
Kaplan Business School
Sydney, NSW06.2019
BBA - Banking And Financial Support Services
College of Applied Business
Kathmandu, Nepal12.2015
Skills
- Cash Handling
- Time Management
- Stocking and Replenishing
- Valid Driver's License
- Product Promotion
- Greeting Customer
- Mail Handling
- Business Administration
- Verbal and Written Communication
- Team Collaboration
Timeline
Care Worker
Baptist Care Kintyre Lodge
10.2022 - 09.2023
Crew Member
McDonald's
02.2021 - 02.2023
Front Desk Receptionist
Seasons Harbour Plaza
09.2017 - 03.2020
Master of Accounting - Accounting
Kaplan Business School
BBA - Banking And Financial Support Services
College of Applied Business
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