Rajesh Sahni
Farley,NSW
Summary
Customer focused professional with 8+ years of experience leading teams, improving service delivery and building strong client relationships. Skilled in resolving issues, driving current saturation and creating a positive team environment. Prove. Ability to meet targets while delivering exceptional service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Toll People
11.2024 - Current
- Handling warehouse operations, inventory management, and logistics coordination.
- Ensuring timely processing of goods and maintaining accurate records.
- Collaborating with team members for efficient workflow and warehouse safety compliance.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
Product and Portfolio Manager - NR (Non-Resident) Segment
SBM
05.2024 - 09.2024
- Managed, built and maintained strong relationships with high-net-worth clients by understanding their needs and delivering personalized service, leading to increased customer satisfaction and loyalty.
- Drove businesses growth by providing strategic financial guidance while ensuring an excellent customer experience.
- Monitored customer feedback and market trends to adapt service offerings and improve overall customer engagement.
- Led initiative to enhance retention by improving product and service experience based on direct client inputs.
- Developed and implemented targeted customer outreach and marketing campaigns, resulting in increased footfall and customer engagement.
- Conducted regular client service reviews, identifying opportunities to enhance satisfaction and address concerns proactively.
- Effectively managed diverse client needs by ensuring service were aligned with individual goals and expectations.
- Enhanced portfolio performance by implementing effective investment strategies and risk management techniques.
- Improved customer satisfaction scores through timely issue resolution, consistent follow ups and value added support.
- Monitored junior staff in delivering high-quality service, coaching them in best practices and creating a positive team environment.
- Provided tailored advice and solutions to premium clients, consistently exceeding service delivery expectations.
Acquisition Head - NR Sales
IndusInd Bank Limited
03.2022 - 05.2024
- Led and motivated a team of 15 relationship managers, fostering a customer first culture and ensuring exceptional service delivery across all touch points.
- Managed premium customer portfolios and spearheaded the introduction of new service offerings to meet evolving client needs.
- Designed and executed customer acquisition strategies driving footfall, brand loyalty, and sustained business growth.
- Conducted regular competitor and market analysis to ensure the team delivering best-in-class customer experiences while staying compliant with all relevant guidelines.
- Thrived in fast-paced environment, maintaining and calm and solution focused approach during peak customer traffic.
- Demonstrated strong collaboration skills while also taking initiative and ownership of tasks independently to meet service goals.
- Supported day-to-day service operations, contributing to a smooth, efficient and customer friendly workplace.
- Maintained high attention to details in service execution, visual merchandising and reporting tasks.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Regional Sales Manager
RBL Bank
12.2020 - 03.2022
- Managed and supported a team of 10 customer advisors, ensuring exceptional customer service delivery and positive client experience for non-resident Indian customers.
- Consistently achieved regional service and sales goals by coordinating team efforts, implementing customer focused strategies, and strengthening client relationships.
- Built and nurtured a high performing team through continuous coaching, performance reviews and skills development programs.
- Prepared and analyzed detailed service and performance reports to identify trends, track goals and improve team efficiency.
- Consistently exceeded customer satisfaction and service targets by applying strong product knowledge and personalized support techniques.
- Handled high-value customer interactions and finalized service agreements, ensuring smooth on boarding and long term engagement.
- Identified service improvements and business growth opportunities by working collaboratively with internal departments and acting on customer feedbacks.
Manager - Affluent Banking Retail Wealth
Yes Bank
09.2019 - 11.2020
- Drove overall customer satisfaction and revenue growth by promoting tailored solutions across core service areas including savings, investments and customer loyalty programs.
- Used market insights and customer feedback to guide service improvements and hp clients make informed decisions.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved service rollout efficiency by streamlining internal processes, enabling quicker introduction of customer-focused offerings.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Reduced customer complaints and boosted service reliability through consistent quality checks and attention to detail in execution.
Branch Sales Manager - NRI Services
ICICI Bank
12.2016 - 09.2019
- Supervised and supported a team of 11 customer service associates across two regions, ensuring consistent delivery of excellent service and positive customer experience.
- Delivered positive service solutions to non-resident clients by understanding their unique needs and providing appropriate support and guidance.
- Development and implemented customer engagement strategies to achieve service excellence and meet branch performance targets.
- Set high standard by consistently exceeding personal service targets and motivating the team to achieve their individual and group goals.
- Coached and mentored sales team members to improve service delivery, communication skills, and customer handling, directly contributing to increased client satisfaction and overall success of the branch.
Deputy Manager
HDFC Bank
07.2015 - 12.2016
- Built lasting customer relationships by understanding individual needs and offering tailored service solutions.
Postal Assistant
Post Office
11.2010 - 07.2014
- Streamlined package processing by diligently tracking items using barcode scanning technology.
- Processed mail efficiently, utilizing automated equipment to expedite delivery times.
- Provided courteous service to customers, answering questions regarding postage rates, mailing options, and shipping guidelines.
- Handled cash transactions with accuracy and integrity while selling stamps, money orders, and other postal products.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues at the service counter.
Education
Master of Business Administration (MBA) - undefined
Anglia Ruskin University
LondonBachelor of Commerce (B.Com) - undefined
Guru Nanak Dev University
Senior Secondary Education - undefined
CBSE Board
Skills
- Investment and Wealth Products
- Customer service
- Customer relationship mgt
- Sales & service target achievement
- Team Leadership and Staff development
- Conflict resolution & complaint handling
- Market Analysis and Product Development
- Strategic Planning and Execution
- Product knowledge and upselling techniques
- Customer Relationship Management (CRM)
- Customer Service Management
Certification
Banking Compliance Personal Data protection Banking Regulation
Timeline
Warehouse Worker
Toll People
11.2024 - Current
Product and Portfolio Manager - NR (Non-Resident) Segment
SBM
05.2024 - 09.2024
Acquisition Head - NR Sales
IndusInd Bank Limited
03.2022 - 05.2024
Regional Sales Manager
RBL Bank
12.2020 - 03.2022
Manager - Affluent Banking Retail Wealth
Yes Bank
09.2019 - 11.2020
Branch Sales Manager - NRI Services
ICICI Bank
12.2016 - 09.2019
Deputy Manager
HDFC Bank
07.2015 - 12.2016
Postal Assistant
Post Office
11.2010 - 07.2014
Master of Business Administration (MBA) - undefined
Anglia Ruskin University
Bachelor of Commerce (B.Com) - undefined
Guru Nanak Dev University
Senior Secondary Education - undefined
CBSE Board
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