Summary
Overview
Work History
Education
Skills
Work Eligibility
Languages And Licenses
Career Overview
References
Certification
Timeline
Generic

Rajeshkumar Patel

Blair Athol,Australia

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Representative/Admin

Neelkanth Homes
03.2022 - Current
  • Manage and oversee the day-to-day operations of the office
  • Develop and implement policies and procedures to improve office efficiency
  • Communicate with clients and vendors to ensure smooth business operations
  • Prepare reports, correspondence, and other documentation as needed
  • Maintain office inventory and orde
  • Assisted with event planning and coordination
  • Handled incoming calls, emails, and other communications
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Technician

Forward Wiring Concepts Pty Ltd
03.2020 - 03.2022
  • Complete all calibration and repair tasks assigned by the Laboratory Manager according to the documented policies, procedures, relevant standards and work instructions
  • In the appropriate database, record all parts used and brief details/comments on the work carried out
  • Complete a job sheet for every job undertaken with accurate details of work carried out, time taken, parts used, issues found and the final status of the equipment
  • Issue a calibration report for each job completed
  • Calibration of a broad range of instruments: Pressure gauges
  • Temperature instruments, e.g
  • Thermometers, thermocouples, temperature indicators, etc.
  • Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
  • Reduced downtime for machines through proactive identification and resolution of technical issues.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Collaborated with cross-functional teams to ensure timely completion of complex projects.
  • Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians.
  • Optimized system performance through thorough testing, analysis, and adjustments as needed.
  • Assisted in the design and implementation of improved safety protocols, reducing workplace accidents.
  • Provided expert advice on equipment selection, leading to an overall improvement in operational efficiency.
  • Implemented cost-saving measures by identifying opportunities for process improvements and resource optimization.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Conducted root cause analyses for recurring technical issues, resulting in long-term solutions that minimized future disruptions.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Managed inventory levels of spare parts efficiently, reducing delays due to lack of resources during repair jobs.
  • Contributed to the development of preventive maintenance schedules, leading to a decrease in unexpected breakdowns.
  • Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
  • Maintained quality assurance and customer satisfaction objectives.
  • Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.

NBN Technician & Customer Service representative

Telstra
03.2017 - 03.2020
  • Installation of NBN equipment: This entails connecting your home or business to the NBN network by installing the necessary equipment, such as the NBN connection box and modem/router
  • Testing and troubleshooting: NBN Technicians can run tests to identify any problems with your NBN connection and troubleshoot to find a solution
  • Depending on your needs, NBN technicians can replace faulty equipment or upgrade your connection to a faster speed
  • Maintaining your NBN equipment on a regular basis can help prevent problems and ensure that your connection remains fast and reliable
  • Routine maintenance can be performed by an NBN technician to keep your equipment in good working order
  • Answer client questions and resolve issue Responded to customer inquiries, complaints and comments on a daily basis, and determined corrective action for high-call volume department.
  • Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
  • Reduced downtime for machines through proactive identification and resolution of technical issues.
  • Optimized system performance through thorough testing, analysis, and adjustments as needed.
  • Assisted in the design and implementation of improved safety protocols, reducing workplace accidents.
  • Implemented cost-saving measures by identifying opportunities for process improvements and resource optimization.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Conducted root cause analyses for recurring technical issues, resulting in long-term solutions that minimized future disruptions.
  • Contributed to the development of preventive maintenance schedules, leading to a decrease in unexpected breakdowns.
  • Managed inventory levels of spare parts efficiently, reducing delays due to lack of resources during repair jobs.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.

Assembly Line Production Worker

Holden
01.2013 - 02.2017
  • Contributed to overall team success by meeting daily production targets consistently.
  • Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
  • Adhered to strict safety protocols, minimizing workplace accidents and injuries during the assembly process.
  • Operated various tools and equipment proficiently for faster product assembly without compromising quality.
  • Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
  • Managed inventory of parts required for assembly, notifying supervisors of low stock levels when necessary.
  • Maximized output by working efficiently under pressure during periods of high demand or tight deadlines.
  • Achieved consistent results in product quality while maintaining a fast-paced work environment on the assembly line.
  • Supported supervisors in monitoring performance metrics, providing input for continuous improvement initiatives.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Displayed strong problem-solving abilities when faced with challenges during the assembly process, finding solutions efficiently without compromising quality or speed.

Education

Bachelor of Science - Chemical Engineering

DDIT
India
06.1995

Skills

  • Excellent verbal and written communication skills
  • Detail conscious and keen to learn new things from challenges
  • Enthusiastic and self-motivated
  • Dedicated, trustworthy, reliable, and patient
  • Friendly, helpful, and polite
  • Able to follow instructions
  • Quick and efficient
  • Able to work effectively in a team and troubleshoot probl
  • Paperwork Processing
  • Data Entry
  • Product Knowledge
  • Scheduling
  • Report Generation
  • Data Collection
  • Money handling abilities
  • Technical Support
  • Product Sales
  • Staff Training
  • Stock management
  • Customer Service
  • Key holder experience
  • Quality Control
  • Clerical Support
  • Consultative Sales
  • Mechanical Aptitude
  • Process Monitoring
  • Safety Procedures
  • Workplace Cleanliness

Work Eligibility

Australian Citizen.

Languages And Licenses

Gujarati - Native, English - Fluent, Hindi - Fluent, Driver’s License - Class C (South Australia), Vaccination: covid 19 full vaccinated

Career Overview

An Australian Citizen with motivated and committed management studies graduate with a proven ability to effectively evaluate, organise, and prioritise work.

References

References available upon request.

Certification

Test and tag certificate

Open cabler license

Timeline

Customer Service Representative/Admin

Neelkanth Homes
03.2022 - Current

Technician

Forward Wiring Concepts Pty Ltd
03.2020 - 03.2022

NBN Technician & Customer Service representative

Telstra
03.2017 - 03.2020

Assembly Line Production Worker

Holden
01.2013 - 02.2017

Bachelor of Science - Chemical Engineering

DDIT

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Rajeshkumar Patel