Rajeshvari Bhati (RJ)
Adelaide
Summary
Professional reservations specialist equipped to manage and optimize booking processes. Skilled in enhancing customer experience, overseeing reservation systems, and training staff. Focused on team collaboration and achieving outcomes. Reliable, adaptable, and efficient with strong communication and organizational skills.
Overview
4
4
years of professional experience
Work History
Reservations Supervisor
Stamford Plaza Hotel
10.2023 - Current
- Streamlined reservation processes for increased accuracy and reduced booking errors.
- Coordinated with sales teams to maximize group bookings, increasing overall revenue generation potential.
- Improved customer satisfaction by efficiently managing reservations and addressing guest concerns.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Night Audit Supervisor
Adabco Boutique Hotel
11.2022 - 10.2023
- Assisted guests with after-hours check-ins and check-outs, providing a welcoming atmosphere despite late-night arrivals or departures.
- Handling late-night guest inquiries and requests
- Balancing and auditing financial transactions
- Helped increase accounting efficiency through streamlined documentation and reporting processes.
- Generating reports for management
- Ensuring the security and safety of the property during the night
- Responding to emergencies and resolving issues promptly
- Conducted routine walk-throughs of hotel facilities, ensuring security measures were in place and identifying potential maintenance issues for prompt resolution.
- Maintained strong communication with daytime staff, ensuring a seamless transition between shifts and continuity in guest experience.
Front Office Team Leader
Mayfair Hotel
04.2021 - 10.2022
- Processed check-ins and check-outs, created reservations and processed special requests.
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Proficient in hotel management software
- Knowledge of revenue management principles
- Ability to handle stressful situations effectively
- Managed room inventory effectively, maximizing occupancy rates while minimizing overbooking situations.
- Trained and mentored new team members, ensuring consistent service delivery across the front office team.
Education
Master’s in hospitality - Master of International Hotel Management
Torrens University
Adelaide, SA01.2023
Skills
- Proficient in Opera software
- Room key management software
- Inventory management
- Team Support and Collaboration
- Customer Complaint Resolution
- Proficient in Microsoft Office Suite
- Effective verbal communication
- Reservation software proficiency
- Billing and Invoicing
- Staff training and development
Timeline
Reservations Supervisor
Stamford Plaza Hotel
10.2023 - Current
Night Audit Supervisor
Adabco Boutique Hotel
11.2022 - 10.2023
Front Office Team Leader
Mayfair Hotel
04.2021 - 10.2022
Master’s in hospitality - Master of International Hotel Management
Torrens University
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