RAJ GOPAL REDDY BURRAMUKKU
ACACIA RIDGE,QLD
Summary
Dynamic Operations Manager with a proven track record at Sanikleen Group Australia, skilled in developing standard operating procedures and optimizing inventory management. Adept at fostering client relationships and enhancing customer service, I drive quality assurance initiatives that significantly improve operational efficiency and team performance.
Overview
7
7
years of professional experience
Work History
Operations Manager
Sanikleen Group Australia (Golden Cockerel)
Brisbane, QLD
06.2024 - Current
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Having experience in implementing ISO systems (ISO 14001, ISO 22000, ISO 45001, ISO 9001).
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Developed and updated scheduling policies.
- Connected with clients, and developed strategies to achieve customer service goals.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Formed and sustained strategic relationships with clients.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Measured and reviewed performance via KPIs and metrics.
- Addressed customer concerns with suitable solutions.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Prepared staff work schedules and assigned team members to specific duties.
Site Manager
Sanikleen Group Australia(JBS and DA Hall)
Toowoomba, QlD
08.2021 - 06.2024
- Recommended improvement measures to production process to meet quality control standards.
- Monitored job progress to ensure quality standards were met.
- Responded promptly to customer inquiries or complaints.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Interviewed and hired qualified candidates to fill open staff positions.
- Prepared budgets and monitored expenses to stay within allocated limits.
- Organized and participated in monthly on-site meetings with clientele and subcontractors.
- Developed and maintained strong relationships with clients, ensuring satisfaction and fostering repeat business.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
IT Officer
JBS Beef City
Toowoomba, QLD
07.2020 - 08.2021
- Performed troubleshooting on all hardware, software, networking components and peripherals.
- Procured IT resources for strategic and operational computing requirements.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
- Monitored system performance to ensure proper operation of the network and security protocols.
- Evaluated organization's technology to recommend upgrades for hardware and software.
- Supervised and oriented computer operator trainees, both onsite and remotely via internet and intranet, promoting full staffing with trained and knowledgeable employees.
Supervisor of Operations
Ecowize (JBS Beef City)
Toowoomba, QLD
04.2018 - 06.2020
- Addressed customer concerns with suitable solutions.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Evaluated existing processes regularly for potential optimization opportunities.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Education
Master of Science - Management Information Systems
University of Southern Queensland
Toowoomba, QLD11-2019
Bachelor of Engineering Technology - Electrical And Electronics Engineering
Jawaharlal Nehru Technological University Kakinada
INDIA05-2017
Skills
- Standard operating procedures
- Data analysis
- Quality assurance controls
- Scheduling policies
- Client relationship management
- Budget management
- Health and safety compliance
- Risk management
- ISO implementation (ISO 14001, ISO 22000, ISO 45001, ISO 9001)
References
References available upon request.
Timeline
Operations Manager
Sanikleen Group Australia (Golden Cockerel)
06.2024 - Current
Site Manager
Sanikleen Group Australia(JBS and DA Hall)
08.2021 - 06.2024
IT Officer
JBS Beef City
07.2020 - 08.2021
Supervisor of Operations
Ecowize (JBS Beef City)
04.2018 - 06.2020
Master of Science - Management Information Systems
University of Southern Queensland
Bachelor of Engineering Technology - Electrical And Electronics Engineering
Jawaharlal Nehru Technological University Kakinada
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