Summary
Overview
Work History
Education
Skills
Video Editing, Watching Documentaries, Volunteeringies
Timeline
AdministrativeAssistant

Rajib Shrestha

Carlton,NSW

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Pentonzi Poultry
03.2023 - Current
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Cleaning Assistant

BIC
01.2022 - 04.2023
  • Received consistent positive feedback from supervisors for attention to detail and adherence to company standards.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
  • Implemented new organizational techniques that streamlined daily tasks and improved overall workflow efficiency.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Performed deep-cleaning tasks on carpets, upholstery, and hard floors using specialized equipment and techniques for optimal results.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Education

Araniko English Boarding Secondary School
Nepal

Bachelor of Information Technology -

King's Own Institute
11.2026

Skills

  • Reading Comprehension
  • Complaint resolution
  • Strategic sales knowledge
  • Quality Control
  • Call Management
  • Customer satisfaction measurement
  • Problem Resolution
  • Stock management
  • Retail store support
  • Documentation
  • Product Sales
  • Key holder experience
  • Scheduling
  • Customer Relationship Management (CRM)

Video Editing, Watching Documentaries, Volunteeringies

In my free time, I indulge in a variety of fulfilling hobbies. Video editing captivates me with its blend of creativity and technical prowess, allowing me to craft captivating visual stories and explore different narrative styles. Volunteering holds a special place in my heart as I dedicate time to support causes I deeply care about, fostering connections within my community and making a positive impact where it's needed most. Watching documentaries is another passion of mine, as I immerse myself in real-world stories, gaining insight into diverse cultures, histories, and perspectives. Through these hobbies, I find joy, purpose, and endless opportunities for personal growth and enrichment.

Timeline

Customer Service Representative

Pentonzi Poultry
03.2023 - Current

Cleaning Assistant

BIC
01.2022 - 04.2023

Araniko English Boarding Secondary School

Bachelor of Information Technology -

King's Own Institute

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Rajib Shrestha