Rajin Pandey
Junior Business Analyst
Leppington
Summary
Detail-oriented and proactive Junior Business Analyst with a proven track record in data analysis, process optimization, and stakeholder collaboration. Successfully designed data-driven solutions and enhanced operational efficiency within financial and shared services environments. Skilled in translating complex data into actionable insights and facilitating cross-functional teamwork to achieve strategic objectives. Seeking to leverage transferable expertise in a Business Analyst role within Government Shared Services to drive operational excellence and deliver impactful outcomes.
Overview
12
12
years of professional experience
2025
2025
years of post-secondary education
Work History
Junior Business Analyst
Australian Mutual Bank
08.2024 - Current
- Designed and implemented custom dashboards in Tableau to track key performance metrics, improving transparency and decision-making across departments.
- Developed cross-functional data-sharing procedures, enhancing collaboration and enabling informed strategic planning.
- Optimized workflows by collaborating with teams to identify inefficiencies, resulting in streamlined processes and increased operational effectiveness.
- Created comprehensive business process documentation, boosting organizational efficiency and knowledge sharing.
- Delivered data visualizations to simplify complex datasets, improving stakeholder communication and engagement.
- Supported change management by analyzing impacts and providing targeted recommendations for process improvements.
Credit Specialist
Australian Mutual Bank
06.2023 - Current
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility
- Organized and finalized loan applications for underwriter review
- Adhered to banking standards and government lending guidelines for loan services
- Investigated and evaluated customers for creditworthiness
- Managed account data and verified information with clients, past creditors and other involved parties
- Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations
- Provided insightful recommendations for continuous improvement of credit processes based on data-driven analysis
Personal Banker
Qudos Bank
01.2021 - 06.2023
- Responsible for executing key process, adhering company core values/objectives
- Assisting clients with their enquiries in branch and focusing on customer satisfaction and building relationship with clients
- Developed high-quality documentation to support training efforts, helping new employees fully understand new systems and procedures
- Generating loan leads in branch
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions
- Providing clients with in-depth information of all available home loan and personal loan products and assisting clients with identifying loan products that best suit their requirement and objectives
- Achieving Loan targets KPI
- Making a preliminary assessment of whether the proposed loan options is 'Not Unsuitable' for the client by assessing financial information about the client and conducting serviceability assessment
- Using CRM and Loanworks system to process loan application and liaise with credit assessor and loan support team for loan settlement
Business Manager
Mad Mex Darlingharbour
01.2016 - 01.2021
- Uphold great standards of leadership for employees, consistently leading by example for best-in-class work
- Interacted well with Suppliers and customers to build connections and nurture relationships
- Fostered culture of continuous improvement by leading regular review sessions to identify and implement process enhancements
- Managed, trained and motivated Staff, supervisor and managers for other stores and strives to continuously improve knowledge and abilities in customer satisfaction
- Eased team transitions and new employee orientation through effective training and development
- Delegated daily operation tasks to employees, streamlining daily progress and efficiency
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions
- Create periodic action plans best on customer feedback obtained from internal and external sources in order to have a delighted customer experience at all times
- Was responsible for showing restaurant operations and providing training to support office members and Franchisee
- Collaborated with Training Department on projects for creating training videos for all new product launch in Mad Mex
- Was key member in expansion of Mad Mex in Overseas market
- Gathered and collected all financial information for business and verified accuracy in system
- Processed payments to vendors and assisted with other accounts payable and receivables tasks
Staff/Supervisor
Mad Mex
01.2013 - 01.2016
- Filed incident reports and handled inappropriate behavior to document problems and disturbances
- Identified and resolved customer complaints and inquiries concerning food quality quickly
- Trained staff on operating procedures and company services
- Delivered prompt service to prioritize customer needs
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
- Recommended products to customers, thoroughly explaining details and based on their preferences
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
Education
Certified Business Analysis Professional -
Simplilearn
Diploma of Finance and Mortgage Broking Management - undefined
Monarch Institute
Certificate IV - Finance and Mortgage Broking
Monarch Institute
Bachelor Of Professional Accounting - Accounting and Business Management
Holmes Institute
Skills
- Data Analysis & Visualization: Tableau, Microsoft Office, custom dashboard design
- Business Process Optimization: Gap analysis, process mapping, workflow improvements
- Stakeholder Engagement: Relationship management, change management, cross-functional collaboration
- Methodologies: Agile, Software Development Life Cycle (SDLC), User Acceptance Testing (UAT)
- Tools: Jira (Advanced), Confluence (Advanced), CRM, Loanworks
- Problem-Solving: Analytical thinking, data-driven recommendations, quality control
Affiliations
International Institute of Business Analysis (IIBA)
Timeline
Junior Business Analyst
Australian Mutual Bank
08.2024 - Current
Credit Specialist
Australian Mutual Bank
06.2023 - Current
Personal Banker
Qudos Bank
01.2021 - 06.2023
Business Manager
Mad Mex Darlingharbour
01.2016 - 01.2021
Staff/Supervisor
Mad Mex
01.2013 - 01.2016
Diploma of Finance and Mortgage Broking Management - undefined
Monarch Institute
Certificate IV - Finance and Mortgage Broking
Monarch Institute
Bachelor Of Professional Accounting - Accounting and Business Management
Holmes Institute
Certified Business Analysis Professional -
Simplilearn
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