Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Rajinder Kaur

Rockbank,VIC

Summary

Dynamic customer service representative with a strong focus on problem resolution, critical thinking, and team collaboration. Proven ability to enhance customer satisfaction through effective communication and relationship building.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Coles Supermarket
Altona, VIC
03.2023 - 09.2025
  • Assisted customers with inquiries and product selection, enhancing overall shopping experience.
  • Resolved customer complaints efficiently, fostering positive relationships and satisfaction.
  • Collaborated with team members to streamline checkout processes, improving service speed.
  • Provided training for new staff on customer service protocols and store policies.

Business Development Executive

Solitaire Infosys
Mohali, Punjab
04.2017 - 12.2021
  • Developed and implemented strategic partnerships to enhance market reach and drive revenue growth.
  • Conducted market research to identify new business opportunities and industry trends.
  • Fostered relationships with key clients, ensuring high levels of customer satisfaction and retention.
  • Collaborated with cross-functional teams to design innovative solutions tailored to client needs.

Academic Counselor

WebAstral Infosystem
Mohali, Punjab
06.2015 - 03.2017
  • Organized workshops for students to guide six months of academic trainings and career development.
  • Guided students in new technologies at on IT Company.

Academic Counselor

Ocean Technology
Mohali, Punjab
11.2014 - 05.2015
  • Guide college students for six weeks and six months of industrial training in on IT company.
  • Provided ongoing support and guidance for students navigating academic challenges.

Education

Bachelor of Science - Electrical, Electronics And Communications Engineering

Indo Global College of Engineering
Mohali, Punjab
05-2014

High School Diploma -

Govt. Polytechnic College
Mohali, India
06-2011

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution

Timeline

Customer Service Representative

Coles Supermarket
03.2023 - 09.2025

Business Development Executive

Solitaire Infosys
04.2017 - 12.2021

Academic Counselor

WebAstral Infosystem
06.2015 - 03.2017

Academic Counselor

Ocean Technology
11.2014 - 05.2015

Bachelor of Science - Electrical, Electronics And Communications Engineering

Indo Global College of Engineering

High School Diploma -

Govt. Polytechnic College
Rajinder Kaur