Dynamic customer service representative with a strong focus on problem resolution, critical thinking, and team collaboration. Proven ability to enhance customer satisfaction through effective communication and relationship building.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Coles Supermarket
Altona, VIC
03.2023 - 09.2025
Assisted customers with inquiries and product selection, enhancing overall shopping experience.
Resolved customer complaints efficiently, fostering positive relationships and satisfaction.
Collaborated with team members to streamline checkout processes, improving service speed.
Provided training for new staff on customer service protocols and store policies.
Business Development Executive
Solitaire Infosys
Mohali, Punjab
04.2017 - 12.2021
Developed and implemented strategic partnerships to enhance market reach and drive revenue growth.
Conducted market research to identify new business opportunities and industry trends.
Fostered relationships with key clients, ensuring high levels of customer satisfaction and retention.
Collaborated with cross-functional teams to design innovative solutions tailored to client needs.
Academic Counselor
WebAstral Infosystem
Mohali, Punjab
06.2015 - 03.2017
Organized workshops for students to guide six months of academic trainings and career development.
Guided students in new technologies at on IT Company.
Academic Counselor
Ocean Technology
Mohali, Punjab
11.2014 - 05.2015
Guide college students for six weeks and six months of industrial training in on IT company.
Provided ongoing support and guidance for students navigating academic challenges.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
Indo Global College of Engineering
Mohali, Punjab
05-2014
High School Diploma -
Govt. Polytechnic College
Mohali, India
06-2011
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Timeline
Customer Service Representative
Coles Supermarket
03.2023 - 09.2025
Business Development Executive
Solitaire Infosys
04.2017 - 12.2021
Academic Counselor
WebAstral Infosystem
06.2015 - 03.2017
Academic Counselor
Ocean Technology
11.2014 - 05.2015
Bachelor of Science - Electrical, Electronics And Communications Engineering