RAJINDER SINGH
Melbourne,VIC
Summary
I am a dedicated, hardworking, and highly motivated professional with 17 years of experience in Customer Service and Management, spanning the retail, hospitality, and security sectors. I am results-oriented and focused, with a proven track record of exceeding management expectations. Exceptionally customer-focused and able to motivate others, I would prove to be a valuable addition to your team or a team leader.
Overview
13
13
years of professional experience
Work History
Managing Director
LA MIA CUCINA
01.2025 - Current
- This is a small Italian Restaurant/ Pizzeria where I have a full-time management position, where I am handling everything like ordering, payroll, rostering, customer service, cleaning standards, paying bills, finding good deals for my business, Council Dealings, Liquor License Dealing, etc.
C I Security
08.2013 - Current
- I have been working in the Security sector as a casual since August 2013. Working at different venues like Pubs, Clubs, Bars, Events, etc., wherever my company requires me to work. That job includes different types of tasks, depending on the role at the venue. Like I D checks, remove Intoxicated patrons if required, serve drinks, make sure that everyone and everything is right, report incidents, etc.
- Customer service and handling by Communication is a main responsibility in this job.
Managing Director
NEW WORLD SANDWICHES
02.2024 - 10.2025
- That was a small café and sandwich shop where I was managing the payroll, Roasting, Ordering, and Council dealing, Permits, Etc.
Managing Director
THE FITZ CAFÉ AND ROOFTOP
05.2023 - 11.2024
- That was a big café and rooftop bar with a turnover of $2 million per year. where I have a full-time management position, where I am handling everything like ordering, payroll, rostering, customer service, cleaning standards, paying bills, finding good deals for my business, Council Dealings, Liquor License Dealing, etc.
ALH Group
05.2021 - 02.2023
- This is a full-time salary position at the Meadow Inn hotel owned by ALH Group. I am responsible for everything that happens at my venue in my presence. At this position, my job is to run all departments of the venue smoothly. Any Issues that happen while I am working, I must sort them out, like customer complaints, intoxicated patterns, money issues, etc.
- Trying to staff according to the work demands. Comply with all the rules and regulations required by the Government.
- I am also responsible for
- Ordering drinks as required
- Customer Service
- Managing all staff
- Managing Bistro
- Managing Pokies
- Count all the money tills at the venue
- Book and issue rooms to customers
- Signing cheques
- TAB
- Public bar
Trading Manager Fresh/ Store Support
COLES
01.2021 - 05.2021
- This is a full-time salary position at Coles Supermarkets. This position is only made for Format C stores. I am responsible for 4 departments: Fresh Produce, Deli, Bakery and Meat. I run the shop in the absence of the store manager.
- My few, but not limited to, jobs are below
- KPI
- Run the store in the absence of the store manager
- Make rosters for all 4 departments
- Check on all 4 departments' staff if they need any help to finish the job, and jump into load or other things if required
- Make sure hot roast chickens and other specials are always full
- Help every department if required
- Conference calls with the Regional Manager and others
- Check and apply company policies in my store
- First Aid
- Audit ready
- Order extra products in high demand or to meet customers' needs
- Right ticketing for products
- Keeping the store presentable
- Arrange staff in case someone is called sick or not present at work
Fresh Produce Manager
COLES
11.2020 - 01.2021
- This full-time role at Coles Supermarkets was created to fill in for a produce manager who left during peak season. I was responsible for all fresh produce orders. I was making rosters according to the load. Train staff for all company requirements. Filling all the produce department. Right tickets for all the products and reduce if needed. I was responsible for all the quality checks in the produce department and all the other jobs demanded by my work, day by day.
Dry Goods Manager/ Assistant Store Manager
COLES
10.2018 - 11.2020
- This was a full-time salary position at Coles Supermarkets. I am responsible for all the Grocery orders, deliveries and filling shelves at my store. My responsibilities are making rosters of staff according to grocery load demand and managing them to fill the shelves. I must train the new staff and the old staff according to job demands. I am responsible for the whole store when my store manager is not in the store. I must sort out any issues that happen at my store, not the absence of the store manager, including any product issues, any customer complaints, etc. I am responsible for all the safety checks, applying all the company policies, etc., at my store. There are heaps of other jobs I must fulfil.
- My few, but not limited to, jobs are below
- KPI
- Run the store in the absence of the store manager
- Help other departments if needed
- Conference calls with the Regional Manager and others
- Check and apply company policies in my store
- First Aid
- Audit ready
- Make rosters according to load needs
- Make sure all loads and back stock get done every day
- Make sure products on specials are full on shelves
- Check the accounts for all grocery products
- Order extra products in high demand or to meet customers' needs
- Right ticketing for products
- Keeping the store presentable
- Arrange staff in case someone is called sick or not present at work
Assistant Venue Manager
ALH Group
03.2018 - 10.2018
- This is a full-time salary position at the Westside hotel owned by ALH Group. I am responsible for everything that happens at my venue in my presence. At this position, my job is to run all departments of the venue smoothly. Any Issues that happen while I am working, I must sort them out, like customer complaints, intoxicated patterns, money issues, etc.
- I am also responsible for
- Count all the money tills at the venue
- Book and issue rooms to customers
- Gaming department (Pokies)
- Bistro department
- TAB
- Public bar
- Training staff
Duty Manager
Woolworths Ltd
10.2012 - 03.2018
- This was a full-time position whilst I built my experience and exposure in my chosen profession. Whilst I am responsible for the whole store, when the store manager leaves. I am responsible for every department and all the employees. I must keep an eye on the service desk in case they need help serving customers or anything else. I must manage the store and make sure that everything is on the shelf or displayed properly for customers.
- I am also responsible for
- Stock control, including ordering and receiving deliveries
- Store appearance
- Pricing enquiries
- Ensuring all specials are correctly marked and are rotated with the store's cycle
- Register assistance
- Customer service and advice
Education
Private Security License-Certificate II -
08.2013
Victorian Taxi License - undefined
Melbourne04.2009
Bachelor of Arts - Physical Education
N.J.S.A. Govt. College
Kapurthala01.2000
Certificate of Information Technology - Microsoft Office
N.I.I.T.
India01.2000
Skills
- In-depth knowledge of retail, hospitality, and security sectors
- Able to multitask and work in an organized and efficient manner
- Collaborative team player
- Highly skilled in bulk client attainment and management
- Possess a fast-learning cycle and adapt quickly to change
- Creative and innovative, strengthening customer relations and creating a more proactive future sales cycle
Accomplishments
- Achieved increase of sales by learning from customers' feedback, introducing loyalty, rewards programs and Bundling related products or services
Timeline
Managing Director
LA MIA CUCINA
01.2025 - Current
Managing Director
NEW WORLD SANDWICHES
02.2024 - 10.2025
Managing Director
THE FITZ CAFÉ AND ROOFTOP
05.2023 - 11.2024
ALH Group
05.2021 - 02.2023
Trading Manager Fresh/ Store Support
COLES
01.2021 - 05.2021
Fresh Produce Manager
COLES
11.2020 - 01.2021
Dry Goods Manager/ Assistant Store Manager
COLES
10.2018 - 11.2020
Assistant Venue Manager
ALH Group
03.2018 - 10.2018
C I Security
08.2013 - Current
Duty Manager
Woolworths Ltd
10.2012 - 03.2018
Victorian Taxi License - undefined
Bachelor of Arts - Physical Education
N.J.S.A. Govt. College
Certificate of Information Technology - Microsoft Office
N.I.I.T.
Private Security License-Certificate II -
HOBBIES
Martial Arts, Basketball, Traveling