RAJINDER SINGH
Keilor,VIC
Summary
Expertise in budgeting and inventory control to maximize profitability while fostering a positive workplace culture and promoting effective teamwork.
Overview
14
14
years of professional experience
Work History
Security Guard (Part Time)
08.2013 - Current
- Employed as a casual staff member in the Security sector, working at a variety of venues, including pubs, clubs, bars, pokies, and events, according to my company's requirements.
- Effective customer service and communication are key aspects of my role, ensuring that all individuals and operations within the venue are managed properly.
- Checking ID to make sure no underage individuals enter the licensed premises.
- Check intoxicated patrons.
- Check everyone is behaving according to the venue guidelines.
- Make sure staff and patrons stay safe.
- Check CCTV if required.
- Make the official incident reports for any further investigation.
Managing Director
LA MIA CUCINA, NEW WORLD SANDWICHES & THE FITZ CAFÉ AND ROOFTOP
05.2023 - 03.2026
- Full-time management of an Italian restaurant and pizzeria.
- Oversaw operations at THE FITZ CAFÉ, achieving a $2 million turnaround.
- Recruited, trained, and mentored over 50 staff members in customer service excellence.
- Achieved a 5% reduction in variable costs by implementing stricter controls on overtime and inventory waste.
- Increased profit margins by 36% for selecting menu items through procurement from local suppliers at reduced ingredient costs.
- Enhanced customer engagement via targeted social media strategies (Instagram and TikTok).
- Monitored and responded to customer reviews to leverage feedback for service improvements.
- Directed ordering, staff scheduling, customer service, maintenance of cleaning standards, billing, and strategic deal implementation to optimize profitability.
- Coordinated with the Victorian Gambling and Casino Control Commission (VGCCC) and local councils to secure necessary permits, including Liquor License, Food Permit, and Outdoor Area Permit, and ensured regulatory compliance.
- Supervised restaurant operations and staff performance in alignment with day-to-day and peak period requirements.
- Developed and implemented a cross-training program to foster staff versatility and confidence across all roles.
- Maintained rigorous food quality and safety standards.
- Managed payroll processes, including time tracking, accurate recordkeeping, and adherence to company policies and applicable local labour laws.
ALH Group
05.2021 - 02.2023
- This is a full-time salaried position at the Meadow Inn Hotel, followed by employment at the Royal Essendon Hotel, owned by ALH Group. I oversee all operations within my venue during my shifts and am accountable for ensuring each department functions efficiently. My responsibilities include resolving any issues that arise—such as customer complaints, managing intoxicated patrons, or addressing financial discrepancies.
Trading Manager Fresh/ Store Support
COLES
01.2021 - 05.2021
- This is a full-time salary position at Coles Supermarkets. This position is only made for Format C stores. I am responsible for 4 departments: Fresh Produce, Deli, Bakery and Meat. I run the shop in the absence of the store manager.
- My few, but not limited to, jobs are below: KPIs
- Run the store in the absence of the store manager
- Make rosters for all 4 departments
- Check on all 4 departments' staff if they need any help to finish the job, and jump into load or other things if required
- Make sure hot roast chickens and other specials are always full
- Help every department if required
- Conference calls with the Regional Manager and others
- Check and apply company policies in my store
- First Aid
- Audit ready
- Order extra products in high demand or to meet customers' needs
- Right ticketing for products
- Keeping the store presentable
- Arrange staff in case someone is called sick or not present at work
Fresh Produce Manager
COLES
11.2020 - 01.2021
- This full-time role at Coles Supermarkets was created to replace the produce manager during peak season. I was responsible for all fresh produce orders. I was making rosters according to the load. Train staff for all company requirements. Filling the produce department. Right tickets for all the products and reduce if needed. I was responsible for all the quality checks in the produce department and all the other jobs demanded by my work, day by day.
Dry Goods Manager/ Assistant Store Manager
COLES
10.2018 - 11.2020
- This was a full-time salary position at Coles Supermarkets. I am responsible for all the Grocery orders, deliveries and filling shelves at my store. My responsibilities are making rosters of staff according to grocery load demand and managing them to fill the shelves. I must train the new staff and the old staff according to job demands. I am responsible for the whole store when my store manager is not in the store. I must sort out any issues that happen at my store, not the absence of the store manager, including any product issues, any customer complaints, etc. I am responsible for all the safety checks, applying all the company policies, etc., at my store. There are heaps of other jobs I must fulfil.
- My few, but not limited to, jobs are below: KPIs
- Run the store in the absence of the store manager
- Help other departments if needed
- Conference calls with the Regional Manager and others
- Check and apply company policies in my store
- First Aid
- Audit ready
- Make rosters according to load needs
- Make sure all loads and back stock get done every day
- Make sure products on specials are full on shelves
- Check the accounts for all grocery products
- Order extra products in high demand or to meet customers' needs
- Right ticketing for products
- Keeping the store presentable
- Arrange staff in case someone is called sick or not present at work
Assistant Venue Manager
ALH Group
03.2018 - 10.2018
- This is a full-time salary position at the Westside hotel owned by ALH Group. I am responsible for everything that happens at my venue in my presence. At this position, my job is to run all departments of the venue smoothly. Any Issues that happen while I am working, I must sort them out, like customer complaints, intoxicated patterns, money issues, etc.
- Key duties include:
- Staffing according to operational demands
- Ensuring compliance with all governmental regulations and requirements
- Ordering beverages as needed
- Providing high-quality customer service
- Managing all staff members
- Overseeing bistro operations
- Supervising gaming (pokies) areas
- Reconciling and counting all cash tills at the venue
- Handling room bookings and check-ins for guests
- Signing cheques
- Managing TAB operations
- Overseeing the public bar
Duty Manager Woolworths
Woolworths Ltd
10.2012 - 10.2018
- I commenced my tenure at Woolworths in October 2012 as a casual employee, subsequently advancing to the position of Duty Manager. In this full-time capacity, I gained substantial expertise within my field. As Duty Manager, I assumed responsibility for overseeing all store operations during the Store Manager's absence, effectively managing various departments and team members.
- Key responsibilities included:
- Supervising the service desk to facilitate efficient customer support and resolution of enquiries
- Maintaining optimal store presentation and merchandising standards
- Managing inventory control, including ordering and receiving stock deliveries
- Addressing store appearance and pricing enquiries promptly
- Ensuring accurate marking and rotation of promotional specials consistent with store cycles
- Assisting at cash registers when required to maintain workflow
- Providing exemplary customer service and informed advice
Education
Agents Representative Program - undefined
Private Security License-Certificate II - undefined
Bachelor of Arts - Physical Education
N.J.S.A. Govt. College
KapurthalaCertificate of Information Technology - Microsoft Office
N.I.I.T.
IndiaCARDIOPULMONARY RESUSCITATION - BASIC EMERGENCY LIFE SUPPORT, PROVIDE FIRST AID
Skills
- Assisted teams in understanding retail sector dynamics, including Woolworths and Coles, hospitality, and security fields Supported effective communication of solutions to colleagues, management, and clients with clarity Helped maintain an organized work environment while managing multiple tasks Collaborated with team members to delegate responsibilities and achieve results through teamwork Contributed ideas in group settings to improve customer service outcomes Built and maintained strong client relationships Adapted to new environments and changes while developing creative strategies for future sales cycles
Timeline
Managing Director
LA MIA CUCINA, NEW WORLD SANDWICHES & THE FITZ CAFÉ AND ROOFTOP
05.2023 - 03.2026
ALH Group
05.2021 - 02.2023
Trading Manager Fresh/ Store Support
COLES
01.2021 - 05.2021
Fresh Produce Manager
COLES
11.2020 - 01.2021
Dry Goods Manager/ Assistant Store Manager
COLES
10.2018 - 11.2020
Assistant Venue Manager
ALH Group
03.2018 - 10.2018
Security Guard (Part Time)
08.2013 - Current
Duty Manager Woolworths
Woolworths Ltd
10.2012 - 10.2018
Agents Representative Program - undefined
Private Security License-Certificate II - undefined
Bachelor of Arts - Physical Education
N.J.S.A. Govt. College
Certificate of Information Technology - Microsoft Office
N.I.I.T.