Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ramandeep Kaur

Devonport,TAS

Summary

An IT Business Analyst, I excel in planning and delivering technical solutions with expertise in FastTrack360, Microsoft technologies, SharePoint, Power Platform, OneDrive, and company telecommunications. I've optimized FastTrack360 workflows, managed OneDrive for secure storage, and implemented collaborative SharePoint solutions. My proficiency in Microsoft technologies has streamlined business processes, and I've led initiatives to optimize and maintain company telecommunications. With a proven track record in gathering requirements, collaborating cross-functionally, and providing user support, I am poised to contribute to your team's success.

Overview

8
8
years of professional experience

Work History

IT Business Analyst

ISS Facility Services
04.2022 - 01.2024
  • Provide technical support for company applications and systems,
  • Troubleshoot and resolve technical issues in a timely manner,
  • Collaborate with cross-functional teams to deliver effective solutions,
  • Contribute to the writing, testing, analysis, and maintenance of applications,
  • Document systems, applications, training materials, and technical configurations/designs,
  • Prepare comprehensive user manuals to facilitate user understanding,
  • Work closely with stakeholders to understand user, process, and business needs.

IT Technical Support Intern

AAR Key Facility Services
01.2022 - 04.2022
  • As an intern at AAR Key Facility, installed and configured computer hardware, systems, printers, scanners, networks, and software
  • Backup data, emails, calendar, contacts, and other information, on regular basis
  • Designing the layout, usability, and visual appearance of a website
  • Maintaining Cloud Security, migration, and development
  • Creating, organizing, and maintaining client accounts and company files, and databases.

Junior Application Support Specialist

INFOWIZ – A Software Solution
02.2016 - 03.2018
  • Data management and monitoring of automation tools for proactive support and maintenance
  • Assisting in IT change activities such as upgrades, implementations, testing and reviews
  • Manage communication with internal and external stakeholders, maximizing process compliance and customer satisfaction
  • Identify gaps and improvements for potential technology solutions and assessing them for business suitability
  • Input client information into spreadsheets and company databases to provide leaders with quick access to essential client data
  • Maintaining confidentiality of client and staff personal details by adhering to company regulations and requirements
  • Communicating with coworkers regarding deadlines and project milestones
  • Creating reports and audited charts to maintain concise records.

Education

ACS Professional Year Program -

Queensland International Business Academy
Canberra, ACT
07.2022

Masters of Technology - Enterprise Systems And Business Analytics

Federation University
Canberra, ACT
11.2020

Bachelor of Electronic And Tele. Engineering - Engineering

Baba Farid Group of Institutes
Punjab, India
07.2015

Skills

  • Computer maintenance
  • Languages: HTML, PYTHON
  • LAN/WAN
  • TCP/IP, DNS, DHCP
  • Operating systems: Mac OS, Microsoft Windows (Word, Excel, PowerPoint, Project, Outlook, Office 365)
  • MS Active Directories
  • MYSQL, SQL

References

Shalu Devi, IT Solutions Manager, ISS Facility Services, Northern Hospital, Epping, VIC, +61 469823660, shalu.devi@au.issworld.com

Timeline

IT Business Analyst

ISS Facility Services
04.2022 - 01.2024

IT Technical Support Intern

AAR Key Facility Services
01.2022 - 04.2022

Junior Application Support Specialist

INFOWIZ – A Software Solution
02.2016 - 03.2018

ACS Professional Year Program -

Queensland International Business Academy

Masters of Technology - Enterprise Systems And Business Analytics

Federation University

Bachelor of Electronic And Tele. Engineering - Engineering

Baba Farid Group of Institutes

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Ramandeep Kaur