Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rajit Kalra

East Bentleigh,VIC

Summary

Dynamic and results-driven professional with a strong background in customer service and order processing at Coles. Proven ability to enhance customer satisfaction through attention to detail and effective communication. Skilled in accurate order tracking and prioritizing tasks, consistently achieving sales goals while fostering a positive team environment.

Overview

4
4
years of professional experience

Work History

Online Shopper

Coles
06.2023 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Developed expert knowledge of products, enabling accurate guidance for customer purchases.
  • Collaborated with team members to achieve daily sales goals and optimize store performance.
  • Assisted customers in selecting appropriate products based on their needs, leading to increased satisfaction and repeat business.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

Coach

Ormond CC
08.2023 - 02.2024
  • Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
  • Boosted player confidence through personalized training sessions and continuous feedback.
  • Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
  • Developed strong relationships with players'' families to encourage support and involvement in their athletic growth.
  • Enhanced team performance by developing and implementing effective coaching strategies.
  • Managed practice schedules, ensuring efficient use of time and resources for optimal results.
  • Improved team cohesion by organizing regular bonding activities and fostering a supportive environment.
  • Facilitated open communication between players, parents, staff members, ensuring that all concerns were addressed promptly and effectively.
  • Increased athlete''s skills development through individualized training plans based on each player''s strengths and weaknesses.
  • Reduced player injury rates with the implementation of tailored warm-up routines and strength conditioning exercises.
  • Fostered leadership among players, by creating mentorship programs that paired experienced athletes with newcomers.
  • Conducted regular performance evaluations, providing athletes with constructive feedback and setting clear goals for improvement.
  • Led team to win regional championships, by instilling strong work ethic and resilience in players.

Food Waiter

Glovers Station
02.2023 - 07.2023
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Developed expert knowledge of products, enabling accurate guidance for customer purchases.
  • Collaborated with team members to achieve daily sales goals and optimize store performance.
  • Assisted customers in selecting appropriate products based on their needs, leading to increased satisfaction and repeat business.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

Kitchen Aide

Lazy Gramps
06.2021 - 01.2022
  • Maintained a clean working environment by consistently washing dishes and completing daily cleaning tasks.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Promoted workplace safety through careful adherence to established procedures for handling sharp utensils, hot surfaces, and heavy equipment.
  • Provided exceptional customer service when needed, responding diplomatically to guest concerns or requests.
  • Collaborated effectively with team members to ensure smooth operations during high-volume periods such as holidays or special events.
  • Developed strong time-management skills, balancing multiple responsibilities while maintaining focus on task completion throughout shifts.
  • Contributed to a positive work atmosphere through effective communication with colleagues and supervisors.
  • Improved customer satisfaction by assisting in timely food delivery during peak hours.
  • Supported chefs by chopping vegetables, preparing ingredients, and assembling dishes for service.
  • Assisted in the preparation of high-quality meals for customers with attention to detail and presentation.

Education

Commerce/Business Analytics -

Deakin University
Melbourne, VIC

McKinnon Secondary College
11.2024

Skills

  • Order tracking
  • Online marketing
  • Price comparison
  • Payment processing
  • Customer service
  • Attention to detail
  • Planning and organization
  • Upbeat and outgoing attitude
  • Decision-making
  • Heavy lifting
  • Online order processing
  • Prioritizing orders
  • Customer relations
  • Accurate money handling
  • Verifying order accuracy
  • Physical stamina
  • Lift up to number pounds

Accomplishments

School House captain - 2024

Duke of Ed - 2022

Rep cricket captain - 2022


Timeline

Coach

Ormond CC
08.2023 - 02.2024

Online Shopper

Coles
06.2023 - Current

Food Waiter

Glovers Station
02.2023 - 07.2023

Kitchen Aide

Lazy Gramps
06.2021 - 01.2022

Commerce/Business Analytics -

Deakin University

McKinnon Secondary College

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Rajit Kalra