Rajiv Ghimire
Austral,NSW
Summary
Disciplined Building Manager promoting a background in troubleshooting issues quickly and effectively. Possessing the skills needed to handle conflicts while making good decisions. Looking to tackle new challenges with an organization that appreciates talents in maintenance and repairs.
Overview
17
17
years of professional experience
Work History
Building Manager
Structure Building Management
Rosehill
06.2023 - Current
- Scheduled regular meetings with Owners corporation to discuss any changes or updates related to their rental agreement terms.
- Resolved tenant complaints promptly and professionally.
- Organized emergency response plans in case of any disasters or crises.
- Inspected and monitored the building's physical condition to ensure compliance with established standards.
- Implemented cost-saving measures to reduce operational expenses.
- Conducted regular safety inspections of the premises and equipment.
- Oversaw daily operations of the building to ensure smooth functioning of all activities within it.
- Enforced rules set forth by governing bodies such as local zoning boards or city councils.
- Supervised staff members responsible for cleaning services and other duties related to building management.
- Maintained accurate records of building operations, including tenant information, lease agreements, rent collections.
- Coordinated repairs and renovations with contractors and service providers.
Sales Consultant/Receptionist
Dhursan Construction
Oran Park , NSW
10.2021 - Current
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Maintained knowledge of current promotions, payment policies, and security practices.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefit around client needs.
- Generated sales across the complete sales cycle process from prospecting through contract negotiations and closings.
- Landed new customer accounts through a consistent combination of perseverance, dedicated cold calling, and exceptional service.
Senior Sales Consultant/Front Desk Receptionist
Land and lease Realty
10.2020 - 11.2021
- Motivated sales staff to exceed sales targets by boosting morale with team-building activities and encouraging friendly competition.
- Employed extensive product knowledge to cultivate existing customer relationships and developed rapport with new ones.
- Planned sales campaigns and led efforts to attract new customers.
- Created and analyzed sales and team productivity reports.
- Utilized cold calling, social media and trade publications to identify prospective customers.
- Scheduled and confirmed appointments and meetings for management team.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
Duty Manager
Club Totem
Balgowlah, NSW
06.2015 - 10.2020
- Created a positive work environment for employees and delivered exceptional customer service.
- Collaborated with upper management to improve the productivity of operations.
- Handled employee problems in absence of the general manager.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with a friendly and knowledgeable approach.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Club Assistant Manager
Neutral bay Club
Neutral Bay, NSW
03.2012 - 06.2015
- Dealt with staff and club member grievances and complaints promptly.
- Engaged guests frequently to understand needs and resolve concerns.
- Boosted business with special events and successful marketing strategies.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Contributed to organizational initiative to achieve weekly sales, budget and other targeted goals.
Front of House Team Member
Chick-n-Grill, Crows Nest
Crows Nest , NSW
03.2007 - 03.2012
- Welcomed each patron warmly, opened the door and engaged guests to learn how to best serve needs.
- Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
- Monitored restaurant occupancy levels and addressed seating and service issues with urgency.
- Assisted servers with food service and cleaning need to optimize guests' dining experiences.
Education
Advanced Diploma of Hospitality Management - Hospitality Administration and Management
Sydney NSW, Australia01.2009
Certificate 3 in Hospitality - Hospitality
Windsor
01.2009
High School Diploma -
Birendra Sainik
Nepal, Nepal01.2007
Skills
- Lead Generation
- Consultative Sales
- Contract Negotiation and Closing Tactics
- Customer Relationship Management
- On-Site Product Demonstrations
- Business Development
- Strategy Development
- Customer Retention Abilities
- Market Research and Analysis
- Promotional Planning
- Recordkeeping and Bookkeeping
- Project Coordination
- Evacuation planning
- Budgeting and forecasting
- Building repairs
- Maintaining equipment
- Knowledgeable in MyBos
Languages
English
Professional
Hindi
Limited
Nepali
Native/ Bilingual
Timeline
Building Manager
Structure Building Management
06.2023 - Current
Sales Consultant/Receptionist
Dhursan Construction
10.2021 - Current
Senior Sales Consultant/Front Desk Receptionist
Land and lease Realty
10.2020 - 11.2021
Duty Manager
Club Totem
06.2015 - 10.2020
Club Assistant Manager
Neutral bay Club
03.2012 - 06.2015
Front of House Team Member
Chick-n-Grill, Crows Nest
03.2007 - 03.2012
Advanced Diploma of Hospitality Management - Hospitality Administration and Management
Certificate 3 in Hospitality - Hospitality
Windsor
High School Diploma -
Birendra Sainik
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