Rajiv Kamra

• Aggressively generated new business by prospecting, making follow-up calls to customers and contacting referrals.
• Provided day-to-day support for business accounts by answering inquiries, checking availability of products and corresponding with customers via email.
• Presented bids and contracts for potential clients to review during meetings.
• Analyzed and structured sales forecasts to reflect needs of SA market.
• Identified business prospects in target markets and developed defined marketing plans to attract new clients.
• Developed and maintained strong working relationships with A&D professionals within assigned territory.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Developed and implemented strategic account plans to generate new, advantageous customers.

• Top sales performer for financial year ending June 2021.
• Sell mattresses from world top brands i.e. Sealy, King Koil, Tempur and Sleepmaker.
• Assist an average 30-35 walk-in customers per day in finding and selecting bedding items, and provide recommendations which generate an average additional revenue of AUS 30,000 per week.
• Assist in stock, replenish, and organize inventory with accuracy and efficiency, completing task 10% faster than average associates.
• Maintain accurate and attractive bedding displays, ensuring strategic placement of products in order to maximize purchases.
• Served customers in a friendly, efficient manner following outlined steps of service.
• Worked flexible hours; night, weekend, and holiday shifts.

• Assist an average 30-35 walk-in customers per day in finding and selecting furniture items, and provide recommendations which generate an average additional revenue of AUS 45,000 per week.
• Assist in stock, replenish, and organize inventory with accuracy and efficiency, completing task 10% faster than average associates.
• Achieved an average 140% of sales goals for past 10 consecutive week.
• Maintain accurate and attractive furniture displays, ensuring strategic placement of products in order to maximize purchases.
• Provide outstanding customer service, receiving 96% in customer service feedback surveys.

• Advanced Business Concepts LLC (ABC) is a dealer of Herman Miller furniture company headquartered in Zeeland, Michigan US.
• Lead the Healthcare business development team for the UAE region and sold Herman Miller healthcare products through value based approach while being responsible for Top-Line margins and executed sales projects are as per assigned budgets.
• Managed vendors selection based on individual project requirements for total contracts worth more than AED 150M for Furniture and Medical Equipment items.
• Developed value propositions for the prospect customers which includes following up with new leads, addressing enquiries, bidding on specified terms, arranging sample demos & winning new hospital projects.
• Developed individualistic roadmap for multiple projects covering operations, aesthetics, logistics and installation for smooth execution of the project (technically accepted and commercially lucrative).
• Introduced team initiatives to enhance operational processes through revamping customer notification and escalation processes and managed service strategy with the key internal and external stakeholders including dealers & suppliers from all over the world i.e. USA / Europe / Far East (China).
• Coordinated with various global operators and represented the organisation for performing feasibility study of projects for potential business opportunities in UAE, Oman and Saudi Arabia.
• Ensured all projects were driven through specifications and all objections were handled with agreed alternate solutions using the defined operational processes.
• Evaluated value propositions, service level agreements, key performance indicators, pricing schedules and reverse due diligence sessions with the COO of ABC for each project and performed service level and key performance indicator negotiations.
• Worked in close liaison with healthcare providers, investors, accreditation bodies, consultants, project contractors, architects and healthcare regulatory authorities.
• Represented ABC healthcare team at Medical, Technology & Architectural events such as Arab Health UAE Jan 2016-2019, Medica Germany Nov 2018, Hospital Build Infrastructure Middle East, UAE May 2016.

Key Achievements

• In 2018, healthcare was the highest profit generating & 2nd highest revenue generating department for my assigned region (UAE).
• Overachieved assigned sales targets by 128% in FY 2018 (achieved AED 16M vs set target of AED 7M) through demonstration of solid product knowledge, experience, communication and interpersonal skills.

• Lead business development of CT, MRI and Cath Lab equipment for the assigned territory.
• Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
• Utilized multiple marketing strategies to improve profitability.
• Developed strong professional relationships with internal & external stakeholders and undertook participative decision making process to implement strategies for customer retention & satisfaction.
• Promoted the company by attending medical conferences to create new opportunities with potential customers for my territory.
• Safeguarded customers interests by providing end to end business services solutions including after sales follow up, monitoring, surveillance, fault and incident management, problem management or change management.
• Represented Siemens Healthcare team at regional and national Medical conferences such as IRIA, Interventional Radiology Conference etc.

Key Achievements

• Revamped a dead territory and overachieved sales targets by 160% through implementation of strategic business plans for the region.
• Overachieved assigned sales and business targets by INR 80M and INR 50M in FY2012 and FY2014 respectively.