RAJKUMAR KHADKA
Bardia,NSW
Summary
Dedicated professional skilled in client support, scheduling management, and resource coordination. Proven ability to enhance client satisfaction through effective communication and problem-solving.
Overview
10
10
years of professional experience
Work History
Living Support Partner
St Vincent's aged care
Yennora
08.2024 - Current
- Supported clients by addressing inquiries and resolving issues promptly.
- Coordinated services and resources to enhance client satisfaction and engagement.
- Collaborated with team members to streamline communication and workflow processes.
- Managed scheduling and appointments to optimize client support operations.
- Monitored client feedback to identify areas for service improvement.
- Maintained thorough documentation of client interactions and support activities.
- Provided guidance and training to junior staff members when needed.
- Contributed ideas towards enhancing existing products or services based on feedback from customers.
- Responded promptly to urgent situations requiring immediate attention or action.
- Assisted patients with activities of daily living, personal hygiene, physical comfort, nutrition, rehabilitation and safety.
- Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
Receptionist and medication team
Opal Health care
Bossley park
11.2022 - Current
- Greeted visitors and clients, providing a welcoming environment at Opal Health Care.
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Scheduled appointments for patients and staff, ensuring optimal use of resources.
- Maintained organized patient records and confidential information in compliance with regulations.
- Assisted in coordinating office supplies and inventory for smooth daily operations.
- Supported administrative staff with clerical tasks to enhance overall workflow efficiency.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Ensured cleanliness and organization of reception area to promote professionalism at Opal Health Care.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Sorted incoming mail and directed to correct personnel each day.
- Prepared welcome packages for new hires.
- Kept updated records of office expenses and costs, assisting with budget tracking.
Receiptionist
Quest at Sydney Olympic park
Sydney Olympic park201
01.2019 - 09.2022
- Greeted and assisted guests upon arrival at Quest at Sydney Olympic Park.
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled appointments and coordinated meeting room bookings for staff and clients.
- Maintained organized reception area, ensuring a welcoming environment for visitors.
- Processed incoming and outgoing mail, packages, and deliveries efficiently.
- Provided information about services and amenities offered at the facility.
- Collaborated with team members to streamline front desk operations and improve efficiency.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Responded to inquiries from internal staff members regarding office operations.
Store incharge
Ryan's bar
wynward
03.2015 - 10.2018
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Achieved cost-savings by developing functional solutions to problems.
Education
Master in Professional Acconting
Holmes Institution
10-2021
MBA - Master of Business Administration
Holmes Institute
10-2017
BBA - Bachelor of Business Studies
Amity College
Nepal07-2010
High School Diploma -
Little Flower's English School
Nepal04-2006
Skills
- Client support
- Scheduling management
- Resource coordination
- Documentation maintenance
- Service improvement
- Customer relationship management
Timeline
Living Support Partner
St Vincent's aged care
08.2024 - Current
Receptionist and medication team
Opal Health care
11.2022 - Current
Receiptionist
Quest at Sydney Olympic park
01.2019 - 09.2022
Store incharge
Ryan's bar
03.2015 - 10.2018
Master in Professional Acconting
Holmes Institution
MBA - Master of Business Administration
Holmes Institute
BBA - Bachelor of Business Studies
Amity College
High School Diploma -
Little Flower's English School
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