Rajni

Position: Manager Location: United Petroleum, Brisbane

Responsibilities:

• Implemented safety procedures to ensure a safe working environment for employees and customers.
• Coordinated routine maintenance tasks, ensuring uninterrupted operations at the station.
• Maintained accurate financial records, enabling timely reporting and informed decision making.
• Provided exceptional customer service, resolving issues quickly and efficiently to maintain loyalty.
• Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
• Oversaw staff recruitment and training processes, building a skilled workforce capable of handling diverse responsibilities effectively.
• Streamlined communication between shifts via detailed shift reports highlighting essential updates for seamless transitions.
• Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Trained new employees on proper protocols and customer service standards.

• Interacted with customers by phone, email, or in-person to provide information.
• Analyzed problems and worked with teams to develop solutions.
• Sorted and organized files, spreadsheets, and reports.
• Participated in workshops and presentations related to projects to gain knowledge.

• Handling over 20 calls per day to address student enquiries regarding overseas education
• Actively listening to students’ queries, handling concerns quickly and escalating major issues to supervisor
• Proving successful working within tight deadlines and fast paced atmosphere
• Maintaining a financial database and analysing data to guide day to day operations
• Maintaining accurate data in the EXCEL by running daily reports
• Colleting students information and documents for them to apply for student visa in Australia.

• Establishing and strengthening relationship with bank branch manager and staffs to gain leads on new customer acquisitions by 10%
• Prospecting and meeting walk in customers of the bank and conducting quick need analysis
• Creating awareness and motivate bank employees to recommend life insurance products to bank customers
• Handling HNI clients
• Performing banking, business administration and financial tasks to guarantee five-star service for clients
• Contacting clients using an established communication plan to manage clients retention.

• Owning client and ensuring superior level of, as manifested in minimal customer complaints and improved C-SAT score
• Acknowledging receipt of customer service request (for email/fax requests) with communication of expected TAT for service delivery while ensuring customer service requests tendered prior to branch cut-off are processed on same day
• Offering basic technical support for clients on wide range of company products
• Escalating within branch hierarchy in case transactions pending beyond 2 hours for want of approvals, trade queries etc
• Tracking and liaising for ensuring corporate clients: working capital limit utilisation, overall limit utilisation and NFB product utilisation e.g LC/BG
• Leveraging technological platforms such as Trade Online, Trade Connect, CIB, Import Document Management to provide seamless trade solutions to clients
• Initiating investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.

• Producing high-quality communications for internal and external use
• Tracking records, filed documents, and maintained communication between clients to manage office activities
• Organising team workload and prioritised tasks to streamline office functions in deadline-driven environment
• Filing, sorting and handling incoming and outgoing mail
• Clerical support, addressing routine and special requirements.