Summary
Overview
Work History
Skills
Websites
Certification
Career Achievements
References
Timeline
Generic

Rajni Arora

Melbourne,VIC

Summary

Highly skilled technical professional with over 17 years of experience in IT and Network domains within telecommunications industry. Utilize Agile, Project Management methodology (PMBOK) and implement the use to deliver various IT/Networking services and commercial works projects. Committed to service delivery initiatives, creating agile product management methods.

Maximize change effectiveness with clearly defined milestones and metrics that effectively communicate business benefits to stakeholders.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Automation Delivery Manager

NBN Co Ltd
01.2015 - Current
  • Managing the team of Devops to automate the Scope delivery for multiple large and complex Network/IT and Security uplift projects nationally
  • Working in collaboration with Business Analysts, Application Developers, Technical Project Managers, Solution Leads and IT operations to automate the solution on the business requirements and to support customer-specific production and UAT systems
  • Working closely with Change Management and Quality Assurance functions on production release cycle, ensuring environments are available and correctly configured for testing
  • Working with the operations team to manage the cloud Infrastructure and the platform security
  • Responsible to deliver the backlog prioritization, Roadmaps, Release Plan for each Iteration or PI planning, Release Scope, Resource Forecast, Risk Management, Impact Assessment, Resource allocation and Effort Estimation, Reporting and Presentations throughout project lifecycle
  • Guide and carry out business analysis activities, capture requirements and document key aspects of the program of work
  • Remove day-to-day project level roadblocks and impediments, providing team guidance and support.

Project Manager | Operations

NBN Co Ltd
01.2018 - 01.2020
  • Integral member of the operations team and managing the delivery of multiple large and complex programs nationally by ensuring the KPIs/PRDs are met for all the assigned matrix and working towards continuous focus on the improved Customer Experience across all telecommunication technologies.

Service Delivery Manager | Service Activations| Operations

NBN Co Ltd
01.2015 - 01.2018
  • Managed the service delivery of Customer Orders across all technologies as per the WBA (Wholesale Broadband Agreement) and remediation of the data integrity issues across all technologies.

Test Manager | Network Engineer | Technical Lead

Telstra
01.2007 - 01.2015
  • Worked in several domains in Information technology and Networks
  • Managed the service delivery for customers in operations, delivery of projects in the different Test and Production environments
  • Responsible for managing the change like Network Element configuration, software release/patches, test planning/execution, service provisioning for customers.

Access Engineer | Network Test Engineer

HFCL, India
01.2005 - 01.2006
  • Delivered the voice and data services to the customer.

Skills

  • Leadership
  • Delivery Management
  • Cloud Management
  • Stakeholder & Project Management
  • Reporting tools
  • Problem solving & Incident Management
  • Cloud Management
  • Jira, Remedy, Service Now, Confluence, Power Automate, MS Planner, Trello Board

Certification

  • ITIL
  • ISTQB Foundation
  • Agile-Product Owner Product Manager- POPM(SAFE4.0)
  • Tableau
  • Lean Six Sigma Green Belt
  • Scrum Master
  • Cert Prep-PMP(PMBOK)
  • MS Office
  • Remedy
  • Salesforce
  • CCNA
  • CCNP
  • Microsoft 365
  • Microsoft Azure Fundamentals (cloud Fundamentals)
  • AWS Cloud quest (Practitioner & Professional)

Career Achievements

  • Achieved the delivery of the various strategic Continuous Improvement initiatives.
  • Achieved 52% reduction in the cycle time for the Commercial Works program by effective prioritization of the queue.
  • Delivered 98% right first-time (RFT) activations for Commercial Works customers through process simplification.
  • Rollout of pricing tool to ensure the consistency and accuracy in quotes (+-90%) for the Commercial Works Projects
  • Consistently met deadlines, leading the team through the change and achieving commendations for 10 consecutive months
  • Digital Transformation: Managed the data migrations from legacy to new Platform through careful analysis of data for the Commercial Works Program and Tech Choice Projects.
  • Achieved the delivery of the various Continuous service Improvement initiatives.
  • Managed the delivery of Faulty Port Initiative project by working in collaboration with Engineering which enabled 30% reduction of truck rolls and reduced costs by 40%
  • Reduction in the Held Orders for FTTX technologies from 15% to 7% by capacity management and by remediating the data issues pre/post RFS which further enabled reduction in RSPs complaints and escalations by 30%
  • Automated the 80% Pre-RFS checks resulted in greater productivity, efficiency and reduced operational cost and reduction in fallouts by 12%

References

Available upon request.

Timeline

Project Manager | Operations

NBN Co Ltd
01.2018 - 01.2020

Automation Delivery Manager

NBN Co Ltd
01.2015 - Current

Service Delivery Manager | Service Activations| Operations

NBN Co Ltd
01.2015 - 01.2018

Test Manager | Network Engineer | Technical Lead

Telstra
01.2007 - 01.2015

Access Engineer | Network Test Engineer

HFCL, India
01.2005 - 01.2006
  • ITIL
  • ISTQB Foundation
  • Agile-Product Owner Product Manager- POPM(SAFE4.0)
  • Tableau
  • Lean Six Sigma Green Belt
  • Scrum Master
  • Cert Prep-PMP(PMBOK)
  • MS Office
  • Remedy
  • Salesforce
  • CCNA
  • CCNP
  • Microsoft 365
  • Microsoft Azure Fundamentals (cloud Fundamentals)
  • AWS Cloud quest (Practitioner & Professional)

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