Rajni Jhanji
Tarneit,VIC
Summary
Detail-oriented claims consultant with strong skills in claims assessment, client communication, and problem-solving. Committed to ensuring timely and accurate claim resolutions.
Overview
7
7
years of professional experience
Work History
Claim consultant
TSA group
Melbourne, VIC
07.2022 - Current
- Assessed claims by reviewing documentation and verifying information.
- Provided expert guidance to clients on claims processes and requirements.
- Collaborated with cross-functional teams to resolve complex claims issues.
- Utilized claims management software to track and process submissions efficiently.
- Conducted thorough investigations to determine claim validity and compliance.
- Communicated effectively with clients to address inquiries and concerns promptly.
- Reviewed documents such as police reports, bills, invoices, photographs. related to claim processing.
- Ensured that all payments were made within established time frames outlined in the policy agreement.
- Participated in training sessions designed to enhance knowledge of relevant state laws pertaining to insurance policies.
- Monitored changes in legislation that could affect existing policies or procedures related to claims handling processes.
second lead
CEVA logistics
Truganina, VIC
07.2018 - 06.2022
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Worked with cross-functional teams to achieve goals.
Education
diploma of business management - Diploma of Hospitality Management
Kaps Institute of Management
Melbourne, VIC01-2011
Bachelor of Arts - Economics
Punjab University
India07-2004
Skills
- Claims assessment
- Claims management software
- Documents review
- Compliance investigation
- Client guidance
- Customer relationship management
Timeline
Claim consultant
TSA group
07.2022 - Current
second lead
CEVA logistics
07.2018 - 06.2022
diploma of business management - Diploma of Hospitality Management
Kaps Institute of Management
Bachelor of Arts - Economics
Punjab University
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