Rajni Kevadiya
Craigieburn
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
3
3
years of professional experience
Work History
Supervisor
Woolworths
02.2024 - Current
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Customer Service Representative Trainer
7 Eleven Gas Station
10.2022 - 02.2024
- Developed customized training materials tailored to individual learning needs, ensuring a higher retention rate among trainees.
- Conducted regular assessments of trainee progress, providing feedback and coaching as needed for continuous improvement.
- Established a positive learning environment by fostering open communication and encouraging team collaboration during training sessions.
Customer Service Representative
Coles Express Service Station
08.2021 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
BBA - Finance
VNSGU
Guj, India07.2018
MBA - Accounting And Business Management
Holmes Secondary College
Melbourne, VIC12.2022
Skills
- Complex Problem-Solving
- Strategic Planning
- Staff Discipline
- Process Improvement
Timeline
Supervisor
Woolworths
02.2024 - Current
Customer Service Representative Trainer
7 Eleven Gas Station
10.2022 - 02.2024
Customer Service Representative
Coles Express Service Station
08.2021 - 09.2022
BBA - Finance
VNSGU
MBA - Accounting And Business Management
Holmes Secondary College
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