RAJNI KWATRA
Bangalore,Karnataka
Summary
Manager with 8+ years of experience in Life & Health Insurance sales, renewals, and operations. Proven track record in process improvement, quality enhancement, conversion growth, and customer experience. Adept at building and leading high-performing teams, driving operational excellence, implementing data-backed strategies, and collaborating cross-functionally across Product, Tech, Quality, and Training.
Overview
9
9
years of professional experience
Work History
Manager - Life Presales
ACKO INSURANCE
02.2024 - Current
- Increased maturing conversion from 1.84% (Mar 2024) to 3.70% (Aug 2025) with zero additional marketing cost.
- Enhanced assisted issuance rate from 45% to 57% through targeted improvements.
- Boosted average Talk time from 1.5-2 hours to 4 hours, improving customer engagement.
- Elevated Net Promoter Score to 85%, reflecting customer satisfaction.
- Achieved Quality Scores of 87% by implementing a new QA model.
- Increased percentage of quality leads through additional journey checks.
Manager - Health Insurance Renewals
ACKO INSURANCE
08.2025 - Current
- Improved Renewal Rate from 83% (Aug 2025) to 88% (Oct 2025).
- Automated monthly cohort calling process to improve productivity.
Assistant Manager - Life Insurance
ACKO INSURANCE
02.2024 - 10.2025
- Led end-to-end Life Insurance operations and KPIs.
- Collaborated with Product, Training, Tech and Quality teams.
- Delivered structured coaching and performance uplift initiatives.
Team Leader
PolicyBazaar.com
06.2017 - 01.2024
- Achieved conversion increase from 6% to 8%.
- Led team of 20 sales professionals.
- Recognized for exceptional call quality in 2022 and 2023.
- Certified in 'Success Through People 2.0'.
- Managed B2C sales targets and conducted audits effectively.
Education
MASTER OF COMMERCE (M.COM) -
KURUKSHETRA UNIVERSITY
01.2017
BACHELOR OF COMMERCE (B.COM) -
KURUKSHETRA UNIVERSITY
01.2015
Skills
- Sales Strategy & Execution
- Process Improvement & Optimization
- KPI Monitoring & Productivity Enhancement
- Customer Experience & NPS Improvement
- Team Leadership
- Coaching
- Performance Management
- Cross-functional Collaboration
- Conversion Funnel Management
- Data Analysis
- Decision Making
Languages
- English
- Hindi
Personal Information
Date of Birth: 06/22/94
Timeline
Manager - Health Insurance Renewals
ACKO INSURANCE
08.2025 - Current
Manager - Life Presales
ACKO INSURANCE
02.2024 - Current
Assistant Manager - Life Insurance
ACKO INSURANCE
02.2024 - 10.2025
Team Leader
PolicyBazaar.com
06.2017 - 01.2024
MASTER OF COMMERCE (M.COM) -
KURUKSHETRA UNIVERSITY
BACHELOR OF COMMERCE (B.COM) -
KURUKSHETRA UNIVERSITY