Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Rajni Raut

Sydney,NSW

Summary

Results-oriented Online Coordinator with over 3 years of experience in PVH warehouse operations and total 6.5 years of working experience in warehouse and customer care industry. Proven track record in managing online order fulfillment processes, maintaining accurate inventory records, and ensuring timely deliveries. Proficient in using warehouse management software and tools to optimize operations and streamline the returns processing. Adept at leading and motivating teams to meet and exceed productivity and quality targets. Excellent communication skills, both written and verbal, with a keen eye for detail. Strong problem-solving abilities and a commitment to continuous improvement.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Online Coordinator

PVH Brands Australia
07.2020 - Current
  • To oversee the entire returns process for online purchases, handling customer inquiries and issuing return authorizations for reputed brands (CK & Tommy Hilfiger) in clothing and accessories.
  • To process credits for returned items, ensuring compliance with return policies and timely processing of refunds or store credits
  • Collaborated with customer care and the product picking team to maintain high-quality standards and service levels
  • Training the new team members on various warehouse procedures
  • Ensure strict adherence to company policies and procedures, meeting individual KPIs
  • Demonstrated ability to work efficiently under pressure without supervision.

Store Worker

David Jones
09.2019 - 06.2020
  • Inspected all incoming merchandise and shipping materials
  • Prepared online orders, processed requests, and supply orders
  • Maintained inventory controls, including counting physical inventory
  • Matched and reviewed purchase orders against packing lists
  • Assisted coworkers with sorting, labelling, and put away as needed.

BullAnt Logistics
08.2018 - 12.2018
  • Inspected all incoming merchandise and shipping materials
  • Prepared orders, processed requests, and supply orders
  • Sorted and placed materials or items according to organizational standards.

S1 Grade Officer

ICICI BANK
01.2007 - 05.2009
  • Proactively communicated with clients and customers to improve customer satisfaction
  • Served customers over the phone on various products and services offered by ICICI Bank
  • Maintained service levels and cross-sold bank products via calls (80-100 calls daily)
  • Timely resolution of after-sale queries related to Home Loan
  • Answered queries related to Provisional & Final Income Tax Certificate
  • Worked on different projects like Probationary Officer Program, Branch Banking Academy, and Wealth Management
  • Awarded for achieving a 100% customer satisfaction score for consecutive 2 quarters.

Customer Care Executive

Godrej Upstream (Pvt.) Ltd
07.2006 - 12.2006
  • Answered incoming customer phone calls and took appropriate action for each call
  • Maintained customer satisfaction ratings based on explicit criteria set forth by the company
  • Attended mandatory training sessions to stay updated on product or company policy changes
  • Used company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
  • Awarded for handling multiple priorities in a fast-paced and team-oriented environment.

Education

Bachelor of Commerce -

Mumbai University
2005

Skills

  • Professional Expertise:
  • Attended workshop on Managing Difficult Conversations - Assertiveness skills and Business transformation
  • Attended workshop on soft skills
  • MS Office: Word, Excel, PowerPoint, Outlook, and SAP

Certification

First Aid and CPR certifications completed from Hero Headquarters PTY LTD.

HLTAID009 Provide CPR certification completed in Jul 2023.

HLTAID009 Provide Cardiopulmonary Resuscitation training completed in Aug 2022.

HLTAID011 Provide First aid Training completed in Aug 2022.


Languages

English
Full Professional
Hindi
Full Professional
Telugu
Limited Working
Gujarati
Limited Working

Timeline

Online Coordinator

PVH Brands Australia
07.2020 - Current

Store Worker

David Jones
09.2019 - 06.2020

BullAnt Logistics
08.2018 - 12.2018

S1 Grade Officer

ICICI BANK
01.2007 - 05.2009

Customer Care Executive

Godrej Upstream (Pvt.) Ltd
07.2006 - 12.2006

Bachelor of Commerce -

Mumbai University

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Rajni Raut