Rajni SETHI
Melbourne,VIC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
2
2
years of professional experience
Work History
Marketing Officer
Sarao Immigration
Melbourne, VIC
11.2024 - Current
- Trained successful business development personnel to optimize marketing performance and learn industry.
- Marketed products and services at tradeshows and promotional events.
- Analyzed campaign performance data to identify opportunities for optimization and improvement.
- Engaged with customers through social media platforms including Facebook, Twitter, Instagram.
- Planned advertising campaigns for online, print and other mediums.
- Organized promotional events such as trade shows, conferences, and sponsored activities.
- Conferred with advertising managers to develop and implement marketing plans.
- Implemented customer loyalty programs that increased repeat business.
- Analyzed customer feedback to inform product development decisions.
- Expanded new businesses by developing powerful sales, advertising and marketing campaigns.
Admission Support Officer
Western overseas
Melbourn, Vic
02.2023 - 11.2024
- Resolved complex and escalated support issues.
- Consulted with customers to gather and define requirements.
- Analyzed data to identify opportunities for improving support levels.
- Reported concerns and recommendations from clients and employees to senior management.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Researched and prepared reports required by management or governmental agencies.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Recruited, interviewed and selected employees to fill vacant roles.
Education
Diploma of Business - Diploma of Business
Brighton College
Level 1/255 William St, Melbourne VIC 300002-2025
High School Diploma -
Swanston Institute
Melbourne, VIC04-2024
Associate of Arts -
Nikita Inter Collage
Gaziabad India05.1998
Skills
- Information Confidentiality
- Teamwork and Collaboration
- Customer Service
- Records Management
- Continuous Improvement
- Quality Assurance
- Leading Team Meetings
- Employee Development
- Problem-Solving
- Work Planning and Prioritization
- Team Building
- Team Leadership
- Relationship Building
- Microsoft Office
- Handling Customer Complaints
- Multitasking and Organization
- Marketing strategy
- Social media marketing
- Data analysis
- Customer relationship management
- Event planning
- Team leadership
- Contract management
- Professional demeanor
- Direct marketing campaigns
- CRM management
- Public relations
- Social media strategy
- Marketing campaign management
- Marketing program management
- Promotional events
- Staff management
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Affiliations
- Member, Alumni Association
- Member, Business Association (2008 – present)
Timeline
Marketing Officer
Sarao Immigration
11.2024 - Current
Admission Support Officer
Western overseas
02.2023 - 11.2024
High School Diploma -
Swanston Institute
Associate of Arts -
Nikita Inter Collage
Diploma of Business - Diploma of Business
Brighton College
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