Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
References
Timeline
Generic

Rajpreet Choudhary

Adelaide,Australia

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Resolution Specialist

AGL
Adelaide
06.2023 - Current
  • Demonstrating strong time management, problem-solving, and critical thinking skills to identify and implement effective solutions.
  • Utilizing strong written and verbal communication skills to ensure clear and professional interactions.
  • Taking ownership of customer cases and inquiries through to resolution.
  • Consistently achieving key performance indicators (KPIs), while maintaining customer satisfaction.
  • Monitored service metrics to ensure compliance with company standards and policies.
  • Developed and maintained relationships with external partners and stakeholders to support business objectives.

Claims Consultant

Allianz
Adelaide
03.2022 - 04.2023
  • Researched and reviewed information to determine validity of insurance claims and contacted customers about decisions.
  • Used technical experience to thoroughly investigate and assess claims.
  • Ensured compliance with all sections of the General Insurance Code of Practice, following processes to avoid legislation breaches.
  • Managed denials, extensions and other special circumstances by following up with relevant parties.
  • Communicated with clients by phone and email to answer questions and resolve complaints.
  • Built and maintained positive working relationships within the team and greater business.

Sales Specialist

Optus Tele Sales
Adelaide
10.2021 - 02.2022
  • Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
  • Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
  • Acquired new customers and identified unique needs to deliver relevant products.
  • Developed eye for detail and suggested other plans to complement purchase.
  • Increased customer service feedback scores by delivering outstanding service to customers daily.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Monitored queues and email inboxes to respond to consumers via multiple media formats.
  • Completed in-depth research for numerous technical issues and helped establish procedures to prevent repetitive problems.

Inbound Sales Team Representative

TSA, Telstra
Adelaide
02.2021 - 10.2021
  • Handled inbound calls as a Telstra brand representative selling a vast range of products and services.
  • Delivered quality customer experience while building rapport and understanding customer requirements.
  • Offered personalised solutions while adding value to customers' lifestyle.
  • Resolved customer complaints and assisted with general product inquiries.
  • Achieved a high core strike rate by exploring customer needs and guiding them with suitable products and services.
  • Navigated two systems simultaneously to deliver results efficiently.
  • Maintained consistency under pressure while recovering quickly from setbacks leading to a positive feedback ratio.

Postgraduate Internship

Tourism Industry Council South Australia
Adelaide
08.2020 - 11.2020
  • Led a project team to create a recovery plan for the tourism industry in South Australia after bushfires and COVID-19.
  • Formulated a discussion paper, surveyed TiCSA members, performed SWOT and PESTLE analyses, and made recovery and future plans.
  • Conducted market research to identify trends and consumer preferences.

Sales Assistant

Indian Motorcycles
New Delhi, New Delhi
08.2018 - 12.2018
  • Worked in marketing and sales to analyze strategies, customer satisfaction, and performance.
  • Created new marketing advertisements, and gained extensive knowledge in communication and customer service.

Undergraduate Internship

Lalgaria Mines
Udaipur
07.2015 - 06.2016
  • Worked as an administrative manager, managing salaries, records, attendance, and accounts.
  • Helped acquire buyers and maintained cash flows for the mining organization.
  • Managed document organization and maintained accurate records for projects.

Education

International Master of Business Administration - Marketing

University of South Australia
Adelaide, SA
01.2020

Bachelor of Commerce -

Calorx Teachers
01.2018

Skills

  • SAP, Salesforce, Microsoft Office Suite, Microsoft Excel, Adobe Creative Suite
  • ACMS, Siebel Systems, Call Center Console Software
  • Case management
  • Regulatory compliance
  • Problem solving
  • Time management
  • Stakeholder engagement
  • Claims assessment
  • Attention to detail
  • Data entry
  • Marketing expertise
  • Languages: English, Hindi

Languages

English: Native/Bilingual, Hindi: Native/Bilingual

Hobbies and Interests

Sports: Football, Hockey, Squash, Swimming, Cricket., Gaming., Music: Piano.

References

References available upon request.

Timeline

Resolution Specialist

AGL
06.2023 - Current

Claims Consultant

Allianz
03.2022 - 04.2023

Sales Specialist

Optus Tele Sales
10.2021 - 02.2022

Inbound Sales Team Representative

TSA, Telstra
02.2021 - 10.2021

Postgraduate Internship

Tourism Industry Council South Australia
08.2020 - 11.2020

Sales Assistant

Indian Motorcycles
08.2018 - 12.2018

Undergraduate Internship

Lalgaria Mines
07.2015 - 06.2016

International Master of Business Administration - Marketing

University of South Australia

Bachelor of Commerce -

Calorx Teachers

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Rajpreet Choudhary