Rajshri Singh
Brisbane,QLD
Summary
Dedicated, reliable and accountable administrative professional with a history of meeting organizational needs with consistent and organized practices in a public health environment. Posses an eye for detail and a high degree of data entry accuracy and data integrity. A quick learner with great interpersonal skills and excellent customer service skills. Self-motivated job seeker eager to re-enter workforce.
Overview
26
26
years of professional experience
3
3
years of post-secondary education
Work History
Medical Records Clerk
Wellington Regional Hospital
Newtown, Wellington
10.2019 - 01.2021
- Handled incoming calls and directed callers to appropriate staff member.
- Pulled and prepared patient records for upcoming appointments.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Entered clinic and appointment type codes into patient database.
- Purged inactive files and destroyed obsolete files following procedures.
- Released information to persons or agencies according to regulations.
Administrative Officer
Employment Health Unit - Western Sydney Local Health District
North Parramatta, NSW
10.2015 - 10.2017
- Managed office email correspondence, created folders, diverted emails to appropriate assessment team member, printed and sorted documents attaching accurate information and submitted to assessment team.
- Addressed customer inquiries via email, telephone calls or in person, providing prompt response or follow-up. Responded effectively to sensitive inquiries or complaints.
- Data entry of health assessment and vaccination information into spreadsheet to provide managers and assessment team members with quick access to essential employee data.
- Utilized dual computer screens to maintained database by entering new and updated employee health assessment and immunization information.
- Identified and corrected data entry errors on excel spreadsheet to prevent duplication across systems.
- Managed fleet car booking and maintenance of vehicles.
- Scanned and stored files electronically to reduce paper files.
- Offered reception coverage to relieve staff during absences or breaks.
Outpatient Clinic Clerk
Rheumatology Department - Liverpool Hospital
Liverpool, NSW
10.2013 - 10.2015
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Prepared patient files and clinic room set up.
- Requested updated referrals from regular patients by written correspondence.
- Answered telephones and directed calls to appropriate medical or administrative staff. Took and conveyed messages accurately and promptly.
Human Resource Support Officer
Human Resource and Recruitment - Western Sydney Local Health District
Parramatta, NSW
10.2011 - 10.2013
- Managed human resource inbox, responded to inquiries, diverted emails to correct personnel, sorted transactional documents and checked for accuracy and completion.
- Informed managers and employees on correct completion of HR transactional forms and document requirements.
- Prepared employment records and maintained filing room.
- Prepared employee records for auditing team.
- Implemented and managed record tracking system.
- Updated new recruit and terminated employee details on excel spreadsheet.
- Prepared and sent new recruit starter packages.
- Downloaded job applications form onboarding system.
- Uploaded successful and unsuccessful candidate documents on onboarding system.
- Updated excel spreadsheet with new recruit details
- Provided reception duties, welcomed and directed visitors to correct personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Booked meeting room, sent meeting invites to team members, recorded and typed minutes.
- Trained and supervised work experience employees.
- Completed projects as assigned by human resource audit manager.
- Analyzed key performance indicators to identify effective strategies for workload management.
Administrative Officer
BreastScreen Service - Sydney Local Health District
Sydney, NSW
09.2007 - 10.2011
- Scheduled and confirmed appointments for new and regular clients, entered demographics and medical details on patient database.
- Conducted patient intake interviews to collect personal and medical information.
- Searched for client record on patient database and informed data manager of record discrepancies.
- Typed clinical reports and applied medical terminology to support administrative productivity.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Answered phone calls, booked appointments and referred inquiries to appropriate clinical staff or personnel.
Ward Clerk
ICU and CCU - Liverpool Hospital
Liverpool, NSW
08.2006 - 09.2007
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Answered telephones and directed calls to appropriate medical, or allied health staff.
- Facilitated timely patient admission, transfers and discharges.
- Scheduled and confirmed patient appointments/consultations for internal and external specialist/diagnostic appointments.
- Booked ambulance/hospital transport or taxi for patient transfers and discharges.
- Maintained patient files, printed labels and prepared wrist bands.
Child Care Worker
Fairfield City Council - Residential Based
Mount Pritchard, NSW
04.2003 - 01.2006
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Guided children through engaging and productive activities to foster fun learning environment.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Planned and implemented engaging activities to encourage creativity and expression.
- Sanitized toys and tables to maintain clean, safe environment.
- Recorded child behavior, food and medication information for supervisors.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
Records Reconciliation Clerk
Computerized Patient Records Group - Sydney Local Health District
Camperdown, NSW
06.2001 - 02.2003
- Printed daily data report for diagnostic tests.
- Identified data discrepancies, analyzed, investigated, gathered proof and submitted for rectification.
- Informed diagnostic department and medical records.
Debt Collections Officer
Area Finance - Sydney Local Health District
Camperdown, NSW
08.1999 - 06.2001
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Printed daily patient report, investigated and verified financial details.
- Interviewed patients or next of kin for payment retrieval/payment plan based on patient's financial situations.
- Liaised with private health funds/insurance companies.
- Printed monthly report for overdue accounts and followed up with clients, either by phone or by written correspondence.
- Generated and sent invoices for new and follow-up accounts.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Prepared monthly report for overdue accounts.
Antenatal and Maternity Booking Clerk
Canterbury Hospital
Campsie, NSW
08.1996 - 08.1999
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Gathered accurate information/data from clients and entered on patient database for maternity booking and antenatal patients.
- Checked in patients for delivery ward and entered birth details for new born babies, prepared birth and death certificates.
- Conducted antenatal clinic, scheduled appointments and managed maternity files.
- Provided support to management by preparing monthly birth statistics report on excel spreadsheet.
- Worked successfully with diverse group of coworkers to accomplish departmental, organizational and operational goals in a time efficient and effective manner.
- Demonstrated leadership by making improvements to work processes and helping to train other administrative officers.
Relief Clerk
Campbelltown Hospital
Campbelltown, NSW
03.1995 - 08.1996
- Attended to main enquiries desk and operated switchboard, made announcement of medical emergency code on speaker and managed paging system.
- Provided administrative support to outpatient clinic, allied health department, wards, medical record and human resource department.
- Collected accurate patient information/data and performed data entry on patient database.
- Supported office clerical functions using word processing, spreadsheet, photocopier and hospital database.
Education
Graduate Certificate - Neuro Linguistic Programming
Via Frontiers
LebarLebarLebar, Singapore 12.2022 - 04.2023
Completed 10 Modules (Diploma Level) - Business (Human Resources)
TAFE - OTEN
North Strathfield, NSW 03.2010 - 05.2011
Statement of Attainment - Medical Office Procedures
TAFE - OTEN
North Strathfield, NSW 03.1998 - 12.1998
Statement of Attainment - Computer Concepts And Keyboarding
TAFE
Campbelltown, NSW 09.1994 - 04.1995
Skills
- Data Entry, Data Accuracy and Integrity
- Customer Service and Client Relations
- Written and Verbal Communication
- Work Well Independently and in a Team Environment
- Responsible and Dependable
- Proficient in Cerner Database, Citrix and BIS database
- Skilled in HR Software, StaffLink and Supero
- Proficient in Micro Focus Content Manager (formerly HP TRIM)
- Proficient in Microsoft Word, Excel, Outlook, Teams and Zoom
- Highly skilled in Website Search
Timeline
Graduate Certificate - Neuro Linguistic Programming
Via Frontiers
12.2022 - 04.2023
Medical Records Clerk
Wellington Regional Hospital
10.2019 - 01.2021
Administrative Officer
Employment Health Unit - Western Sydney Local Health District
10.2015 - 10.2017
Outpatient Clinic Clerk
Rheumatology Department - Liverpool Hospital
10.2013 - 10.2015
Human Resource Support Officer
Human Resource and Recruitment - Western Sydney Local Health District
10.2011 - 10.2013
Completed 10 Modules (Diploma Level) - Business (Human Resources)
TAFE - OTEN
03.2010 - 05.2011
Administrative Officer
BreastScreen Service - Sydney Local Health District
09.2007 - 10.2011
Ward Clerk
ICU and CCU - Liverpool Hospital
08.2006 - 09.2007
Child Care Worker
Fairfield City Council - Residential Based
04.2003 - 01.2006
Records Reconciliation Clerk
Computerized Patient Records Group - Sydney Local Health District
06.2001 - 02.2003
Debt Collections Officer
Area Finance - Sydney Local Health District
08.1999 - 06.2001
Statement of Attainment - Medical Office Procedures
TAFE - OTEN
03.1998 - 12.1998
Antenatal and Maternity Booking Clerk
Canterbury Hospital
08.1996 - 08.1999
Relief Clerk
Campbelltown Hospital
03.1995 - 08.1996
Statement of Attainment - Computer Concepts And Keyboarding
TAFE
09.1994 - 04.1995
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