Raju Aryal
Driver , travel consultan
Melbourne,VIC
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
8
8
years of professional experience
Work History
Operations Manager
Adventure altitude treks pvt.ltd
Vic, Vic
09.2019 - Current
- Created itineraries for tours that included accommodation, transportation, and sightseeing activities.
- Provided customer service to ensure a positive experience on the tour.
- Assisted in developing promotional materials such as brochures, flyers and emails.
- Marketed and sold tour packages to potential customers through various channels.
Costumer Service Manager
Hotel yak&yeti
Kathmandu, Dhurbarmarga
11.2016 - 11.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
Education
BBA - Tourism And Travel Management
Public Yuth Campus
Kathmandu ,nepal04-2015
Skills
- Business Development
- Contract Management
- Incidents management
- Program Administration
- Document Control
- Special Event Coordination
- Social media networking
- Housekeeping oversight
- VIP services
- Hospitality
- Strategic planning and analysis
Timeline
Operations Manager
Adventure altitude treks pvt.ltd
09.2019 - Current
Costumer Service Manager
Hotel yak&yeti
11.2016 - 11.2023
BBA - Tourism And Travel Management
Public Yuth Campus