With a robust background at Sunnyhaven Disability Services, I excel in team leadership and client advocacy, driving person-centered care and effective communication. I successfully managed daily operations, enhancing client independence. My expertise in conflict management and behavioral support plans ensures optimal service delivery and community engagement.
Overview
16
16
years of professional experience
Work History
SIL Team Leader
Sunnyhaven Disability Services
Sydney, Australia
07.2023 - 11.2025
Proactively promote a home like environment that enhance the well-being of people with disabilities and is welcoming families, friends, and other visitors.
Maintain client records and monitor funded support budgets, as required.
Confidently provide mentoring and leadership to a team to provide flexible services which meet the individual needs of people and support clients.
Coordinate rosters alongside SIL Manager to support client’s requirements according to individual support needs, service funding and relevant legislation.
Manage conflicts, provide coaching and developing opportunities and address performance issues within the team.
Ensure that restrictive practice approvals and reporting is in place, inclusive of compliant behaviour support plans.
Ensure a person centered and self-directed approach is embedded within the culture of the facility to maximize independence.
Coordinate and manage the daily operations of support and services, to clients and schedule GP and professional Appointments.
Disability Support Worker
Aruma Disability Services (House with no Steps)
Sydney, Australia
01.2020 - 11.2025
Maintain Safety with tidy, clean and hazard-free home environments.
Dover clients safely to social activities and appointments.
Prepare nutritious meals to meet individual dietary needs for clients.
Designed individual plans detailing daily activities and needs for clients.
Adhere to company requirements for clients interactions and care plans.
Apply mobility assistance knowledge to safely ambulate clients in different spaces involving varying elevations and obstacles.
Transport clients to their day-to-day activities and programs.
Clean house, manage laundry and complete daily/weekly groceries shopping.
Provide assistance in range of daily activities, including personal hygiene facilitation, mobility support, and shopping tasks.
Provide the support and encouragement for an individual to build their skills to live independently and make their own lifestyle choices.
Check medication schedules and clients’ needs to enforce medication administration standards team-wide.
Schedule client appointments and provide support to attend appointments.
Community and Day Center Support Worker
Afford Disability Services
Sydney, Australia
05.2022 - 01.2025
Running interactive daily programs such as arts and crafts, music therapy, fitness sessions (e.g., yoga, swimming), or group games to reduce isolation.
Helping clients learn and practice new skills to increase independence, such as communication, budgeting, or basic meal preparation within the program.
Accompanying clients on community outings to local libraries, cafes, parks, or community workshops to build social confidence.
Administering prescribed medications, providing medication prompts, and monitoring vital signs or health conditions throughout the day.
Assisting with essential daily tasks that occur during the program, including mealtimes, grooming, and toileting while maintaining the client's dignity.
Maintaining accurate progress notes, incident reports, and medication logs in line with NDIS Quality and Safeguards Commission standards.
Disability Support Worker
Sunnyhaven Disability services
Sydney, Australia
05.2022 - 07.2023
Adhere to company requirements for clients interactions and care plans.
Assessing clients needs and constantly supervise client to ensure their safety and well-being.
Provide assistance in range of daily activities, including personal hygiene facilitation, mobility support, and shopping tasks.
Clean house, manage laundry and complete daily/weekly groceries shopping.
Prepare nutritious meals to meet individual dietary needs for clients.
Designed individual plans detailing daily activities and needs for clients.
Schedule client’s appointments and provide support to attend appointments.
Maintain Safety with tidy, clean and hazard-free home environments.
Disability Mental Health Support Worker
St. George Aged Care Group
Sydney, Australia
11.2021 - 05.2022
Assessing client needs and constantly supervise client to ensure their safety and well-being.
Document clients progress in confidential files.
Monitoring client progress and observe client behaviour and response.
Liaising with other community groups and social services.
Guide clients in effective therapeutic exercise integrated from cognitive behaviour therapy and Dialectical behaviour therapy.
Contributing to developing new services and mental health programs.
Engaging client on daily social activities with groups and communities.
Utilise medication and visualization to support clients in meeting therapeutic goals.
Maintain client’s mental health and provide support with daily activities.
Assistant in Nursing
Summit Care
Randwick, Sydney
11.2020 - 03.2022
Provide assistance to elderly peoples.
Assist clients with personal care activities.
Implementing care programs for clients in residential care facilities.
Use equipment to assist clients with limited mobility such as hoists, swivel cushions and wheelchairs.
Liaising with other health care professionals, family members and staff.
Health Care Assistant
La Premiere Classe care
London, United Kingdom
01.2010 - 01.2016
Assisted residents with activities of daily living, including meals, bathing and grooming.
Conducted resident’s health checks and communicated observation of residents’ condition to medical staff.
Responded to call lights and completed frequent rounds to meet residents needs including turning and toileting.
Used mobility devices and lifting equipment to transport residents.
Documented residents’ intake and dietary equipment, also assisting with feeding.
Documented information in residents’ chart and communicated status updates to interdisciplinary care team.
Engaged with residents’ family and friends to provide courteous efficient visit experiences.
Engaged residents in fun activities to boost mood, improve overall memory and provide light entertainment.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
AIN Student
Homewood Nursing Home
Bexley, Sydney
Provide assistance to elderly peoples.
Assist clients with personal care activities.
Provide companionship and support during daily activities.
Performing household tasks such as preparing meals, laundry, shopping and cleaning.
Implementing care programs for clients in residential care facilities.
Use equipment to assist clients with limited mobility such as hoists, swivel cushions and wheelchairs.
Liaising with other health care professionals, family members and carers.
Delivering activities that promote emotional and intellectual stimulation.
Implementing strategies for managing dementia and other health issues.
Maintaining a safe living environment by minimizing or removing safety risks or hazards.
Education
Master of Science - Software Development, Database and Networking, system Analysis and Development
Cardiff Metropolitan University
Cardiff, United Kingdom
07.2016
Bachelor of Science - Software Development, Database management, Networking, System Development and analysis, Software development and E-commerce
Trinity Saint David University
United Kingdom
10.2014
Skills
Person-centered care
Conflict resolution
Client support and behavioral plans
Operations management
Health monitoring
Team leadership and collaboration
Client advocacy
Community outreach
Medication administration
Effective communication
Relationship management
Critical thinking
Risk assessment
Program development
Complex problem-solving
Documentation and reporting
Training And Certificates
Certificate III in Individual Support (Ageing and Disability)
NDIS Worker Check
Working with Children Check
Provide First Aid and CPR
Manual Handling
Cathatheter and Stoma Managemnt
Dysphagia training
Epilepsy management
Availability
All weekdays including weekends and Public Holidays. Able to do any shifts including Morning, Afternoon and Night Shifts.
References
Available on request.
Timeline
SIL Team Leader
Sunnyhaven Disability Services
07.2023 - 11.2025
Community and Day Center Support Worker
Afford Disability Services
05.2022 - 01.2025
Disability Support Worker
Sunnyhaven Disability services
05.2022 - 07.2023
Disability Mental Health Support Worker
St. George Aged Care Group
11.2021 - 05.2022
Assistant in Nursing
Summit Care
11.2020 - 03.2022
Disability Support Worker
Aruma Disability Services (House with no Steps)
01.2020 - 11.2025
Health Care Assistant
La Premiere Classe care
01.2010 - 01.2016
AIN Student
Homewood Nursing Home
Master of Science - Software Development, Database and Networking, system Analysis and Development
Cardiff Metropolitan University
Bachelor of Science - Software Development, Database management, Networking, System Development and analysis, Software development and E-commerce
Assistant Director of Nursing – Aged Care at Darling Downs Hospital and Health ServiceAssistant Director of Nursing – Aged Care at Darling Downs Hospital and Health Service