Summary
Overview
Work History
Education
Skills
Timeline
Generic

RAJU KHANAL

Kyeemagh,NSW

Summary

I am a highly motivated individual committed to personal and professional growth. I am eager to continue embracing new challenges and opportunities, making a difference in the world around me. I am fast learner, attention to details, eager to tackle new challenges and expand my career next level. I believe my skills and experience in revenue generation, customer service, sales, bookkeeping, and administrative functions, enables me to contribute effectively as a service-oriented team player. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Customer-focused professional with successful 10 plus year. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Customer Service/Restaurant Manager

Noodle Inn Asian Fusion
04.2018 - 08.2023
  • Oversee kitchen and floor team members, order food supplies, estimate food requirements, and maintain quality assurance on various dishes
  • Ensure food safety, hygiene, and sanitation is maintained at the highest standards always
  • Goal-setting responsibilities, administrative tasks, Training, and development
  • General Accounting, Payroll, and Bookkeeping
  • Managed purchasing, sales, marketing, and customer account operations efficiently
  • Dealing with correspondence, complaints, and queries
  • Reporting, monitoring, and evaluation of business and individual staff.

Customer Service/Barista all-rounder

Fresh Ground Sandwiches & Espresso
10.2014 - 02.2018
  • Demonstrate the highest standards of customer welcome and care when assisting customers
  • Preparing and serving food, making coffee, taking orders
  • Ensuring the café is fully stocked and can always meet the menu
  • Supervising and managing the restaurant staff, and customer service
  • Ensure customer queries and complaints are attended to and resolved in a timely manner
  • Implements rosters within a strict budget
  • Maintaining & establishing a safe & secure workplace
  • Implementing and Inspecting hygiene of the workplace.

Niji Sushi Bar
03.2010 - 09.2014
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Sales Assistant

Bunnings Warehouse
08.2008 - 02.2010

Education

Certificate of Registration Assistant Agent-Real Estate(Certificate IV) - Real Estate

TAFE ULTIMO
11.2022

Diploma - Mechanical Engineering

TAFE ULTIMO
06.2010

Proficiency Certificate Level - undefined

Butwal Technical Institute, Tribhuvan University
2003

Skills

  • Time Management, Patience
  • Organization, Attention to details
  • Empathy
  • Sales and Marketing
  • Administration and Management
  • General Accounting and Bookkeeping (MYOB)
  • Customer Service
  • Team Leadership
  • Microsoft office
  • Customer Service
  • Sales Expertise
  • Verbal and Written Communication

Timeline

Customer Service/Restaurant Manager

Noodle Inn Asian Fusion
04.2018 - 08.2023

Customer Service/Barista all-rounder

Fresh Ground Sandwiches & Espresso
10.2014 - 02.2018

Niji Sushi Bar
03.2010 - 09.2014

Sales Assistant

Bunnings Warehouse
08.2008 - 02.2010

Certificate of Registration Assistant Agent-Real Estate(Certificate IV) - Real Estate

TAFE ULTIMO

Diploma - Mechanical Engineering

TAFE ULTIMO

Proficiency Certificate Level - undefined

Butwal Technical Institute, Tribhuvan University
RAJU KHANAL