Raju Mudunuru
Perth,WA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
5
5
years of professional experience
Work History
Retail Team Member
Woolworths Supermarket
04.2020 - Current
- Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
- Ensured high level of customer satisfaction with efficient problem solving when handling returns or exchanges.
- Upheld high standards of cleanliness throughout the entire store, contributing to an inviting atmosphere for both shoppers and employees.
- Demonstrated adaptability by working across various departments as needed, showcasing versatility in retail skills and knowledge.
- Promoted a positive shopping environment by engaging with customers genuinely and creating memorable experiences.
- Reduced employee turnover by fostering a supportive work culture that encouraged teamwork and open communication among staff members.
- Played an integral role in the success of special events such as holiday sales or promotions, coordinating logistics alongside management teams.
- Improved store''s overall operational efficiency by taking initiative in identifying areas for improvement and suggesting actionable solutions.
- Improved store efficiency by maintaining clean and organized displays, ensuring quick location of products for customers.
- Collaborated with team members to meet daily sales goals, consistently exceeding targets throughout tenure.
- Maximized revenue during peak seasons through effective execution of promotional campaigns and strategic visual merchandising efforts.
- Assisted in achieving store KPIs through consistent performance in sales metrics and adherence to company standards.
- Participated in loss prevention efforts by monitoring customer activity and reporting suspicious behavior to management.
- Streamlined checkout process by efficiently handling cash register operations, minimizing wait times for customers.
- Provided personalized shopping assistance to customers through active listening and tailored recommendations based on their needs.
- Maintained updated product knowledge through regular participation in trainings, enabling confident promotion of items to potential buyers.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Enhanced team productivity by assisting in training new hires on store policies, procedures, and best practices.
- Supported management in inventory control tasks, accurately tallying stock levels and reporting discrepancies for timely resolution.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Contributed to increased sales through effective upselling techniques and product knowledge sharing with customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Answered incoming calls and emails to provide product information, features and benefits.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Monitored customers for signs of security concerns and escalated issues to management.
- Wrapped, boxed and weighed bakery department products.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prioritized helping customers over completing other routine tasks in store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Developed strong rapport with customers and created positive impression of business.
Fuel Station Attendant
BP Petrol Station
08.2021 - 03.2023
- Contributed to a strong customer retention rate by fostering positive relationships through friendly conversation and attentive service.
- Maintained a professional appearance and attitude while on duty to represent the company positively in all interactions with customers or vendors.
- Maintained a clean and organized station by conducting regular inspections and addressing spills or debris promptly.
- Ensured accurate fuel dispensing by monitoring pumps, gauges, and meters during operation.
- Prevented theft or fraud incidents through vigilance in monitoring customer activity around the premises.
- Minimized wait times for customers by promptly attending to vehicles at all available pumps during busy periods.
- Improved customer satisfaction by providing efficient and courteous service during fuel transactions.
- Collaborated with fellow attendants to ensure smooth shift transitions and continuous coverage of station responsibilities.
- Supported positive team dynamics among coworkers through effective communication strategies and problem-solving efforts when conflicts arose.
- Streamlined payment processes through the use of cash registers, card readers, and mobile payment systems for fast transactions.
- Provided helpful information to customers regarding fuel types, pricing, vehicle compatibility issues, or station policies as needed.
- Contributed to increased sales by effectively promoting in-store merchandise and special offers to customers.
- Demonstrated commitment to environmental stewardship by adhering to local, state, and federal regulations for fuel storage, handling, and disposal.
- Handled emergency situations calmly and efficiently by following established protocols for spill containment or fire suppression procedures.
- Assisted with inventory management by tracking stock levels of fuel, oil, snacks, beverages, and other items for sale at the station.
- Completed daily shift reports accurately detailing sales transactions, inventory changes, equipment issues, or notable events that occurred on site.
- Enhanced safety measures by routinely inspecting equipment and reporting any malfunctions or potential hazards to management.
- Participated in ongoing training programs for safety regulations, equipment updates, or company initiatives as required.
- Performed routine maintenance tasks such as replacing nozzles or hoses when necessary to maintain optimal pump functionality.
- Assisted disabled or elderly customers with refueling their vehicles upon request according to ADA guidelines.
- Maintained clean and orderly work station.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Cleaned up oil and other spills in accordance with spill procedures.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
- Maintained inventory of all saleable items.
Warehouse Assistant
Fruitlink Pty Ltd
06.2019 - 07.2021
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
- Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
- Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
- Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic.
- Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
- Trained new hires on warehouse equipment usage improving their productivity contributing towards the company goals.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Accelerated order processing times during peak periods through effective time management strategies and prioritizing tasks based on urgency.
- Facilitated accurate inventory tracking by conducting regular audits and maintaining up-to-date records in the database system.
- Proactively identified damaged or defective items before shipping, minimizing potential customer dissatisfaction and the need for returns.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Partnered with representatives from different carriers to arrange materials shipments.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Conducted research to address shipping errors and packaging mistakes.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Processed required paperwork to expedite handling of shipped and received goods.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
- Supported timely delivery of orders by efficiently loading trucks according to established procedures and schedules.
- Collaborated with other departments to optimize warehouse operations and keep production high.
- Assisted in reducing warehouse costs by identifying areas for improvement and suggesting cost-saving measures.
- Responded promptly to customer inquiries regarding order status, providing exceptional service while resolving any issues that arose.
- Exhibited excellent problem-solving skills when confronted with logistical challenges or discrepancies in inventory counts.
- Assisting with returns and exchanges to restore customer confidence and prevent loss of business.
- Enhanced team morale and cooperation through initiation of team-building activities.
- Improved order fulfillment efficiency with implementation of streamlined packing process.
- Maximized space utilization, reorganizing storage areas to accommodate incoming stock efficiently.
- Achieved significant reduction in order processing times by adopting and training staff on new software.
- Reduced downtime in operations by maintaining and performing minor repairs on warehouse equipment.
- Ensured warehouse inventory accuracy by conducting regular stock takes and updating database accordingly.
- Boosted customer satisfaction by ensuring timely dispatch of orders, even during peak seasons.
- Streamlined receiving process to expedite availability of new stock on warehouse floor.
- Assisted in development of disaster recovery plan, ensuring business continuity in emergency situations.
- Played pivotal role in meeting seasonal demand spikes, coordinating extra shifts and temporary staff hiring.
- Maintained safe work environment, conducting routine checks and adhering to health and safety guidelines.
- Enhanced team productivity by organizing and leading weekly strategy meetings.
- Supported continuous improvement by providing feedback on workflow inefficiencies to management.
- Reduced shipment errors, meticulously verifying items against order sheets before dispatch.
- Increased accuracy in inventory management by introducing barcode scanning system.
- Fostered culture of continuous learning, organizing training sessions on safety and operational best practices.
- Optimized storage layout for easy access and retrieval of goods, significantly reducing time required to locate items.
- Enhanced security measures, implementing stricter access controls and surveillance to prevent loss and theft.
- Facilitated smoother operations, coordinating between warehouse and logistics teams to align on delivery schedules.
- Contributed to environmental sustainability by implementing waste reduction and recycling programs in warehouse.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Sorted and delivered materials to different work areas and staff.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Compared shipping orders and invoices against contents received to verify accuracy.
Education
Project Management Degree -
Griffith University
Gold Coast, QLD06.2021
Skills
- Store maintenance
- Cash Handling Accuracy
- Goal-oriented mindset
- Reliability and punctuality
- Sales proficiency
- Product Knowledge Expertise
- Professional Appearance
- Brand representation
- Customer Assistance
- Cash Register Operation
- POS Systems
- Inventory Tracking
- Product Merchandising
- Order Processing
- Payment Processing
- POS System Operation
- Team Leadership
Additional Information
Full Working Rights- Permanent residency.
Available 7 days in a week including weekends and public holidays.
Timeline
Fuel Station Attendant
BP Petrol Station
08.2021 - 03.2023
Retail Team Member
Woolworths Supermarket
04.2020 - Current
Warehouse Assistant
Fruitlink Pty Ltd
06.2019 - 07.2021
Project Management Degree -
Griffith University
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