RAJUL JAIN
Blacktown,NSW
Overview
7
7
years of professional experience
Work History
Customer Service Attendant
TEEG Australia Pty Ltd
06.2017 - Current
- Responding to customer enquiries and requests in a professional manner
- Handled cash register and Eftpos machine operation for computerised point of sale system
- Helping customer with prize redemption
- Provide accurate information and assistance to customers regarding our offers and promotions
- Booking birthday parties on the system
- Maintaining information and details of the customer on the system
- Ensure to check and correct merchandise item costs
- Resolve Arcade games troubleshooting
- Address customer inquiries, complaints, and request promptly and effectively
- Follow company guidelines and protocols to ensure consistent service quality.
Post Delivery Officer (Christmas Casual)
Australia Post
11.2021 - 12.2021
- Performing manual sorting duties and preparing documentation for despatching mail
- Processing underpaid mail, bulk mail lodgements, express mail, and other mail services
- Received, sorted, and dispatched parcels and mail efficiently
- Operated handheld scanners to record activities and sequences for delivery
- Loaded and unloaded mail conveyances, ensuring accurate mail handling
- Assisted with retail merchandising tasks and stocktake.
Customer Service Officer - NSW Transport (Sydney Light Rail)
12.2019
- Provided way finding assistance to passengers travelling by Light rail
- Performing passenger surveys, trip planning for the travellers commuting by light rail
- Ensured passenger safety by delivering guidance and information
- Reported emergencies and safety incidents to the team leader.
Work Placement Trainee
Woolworths Merrylands
11.2019
- Assisted with stock organization, Ticketing
- Customer enquiries and facing up the aisles
- Worked in the bakery section to meet store requirements.
Education
Certificate II in Retail Services -
ARA Retail Institute, Sydney, NSW
10.2019
Bachelor of Commerce -
University of Mumbai, India
04.2000
Professional Development Courses -
Parramatta College
Skills
- Proficient in Microsoft Windows Operating System
- MS-Office (Word, Excel & PowerPoint)
- Excellent communication and engaging personality, committed to growth
- Passionate about delivering exceptional customer service
- Strong team player with adaptability and flexibility
- High attention to detail
- Ability to excel under pressure with a positive and logical problem-solving approach
References
Available upon request
Timeline
Post Delivery Officer (Christmas Casual)
Australia Post
11.2021 - 12.2021
Customer Service Officer - NSW Transport (Sydney Light Rail)
12.2019
Work Placement Trainee
Woolworths Merrylands
11.2019
Customer Service Attendant
TEEG Australia Pty Ltd
06.2017 - Current
Certificate II in Retail Services -
ARA Retail Institute, Sydney, NSW
Bachelor of Commerce -
University of Mumbai, India
Professional Development Courses -
Parramatta College