Rajvi Patwa

• Streamlined communication processes between departments to optimize workflow efficiency within the store operations.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Handled day-to-day customer or client questions via telephone or email.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Trained and guided team members to maintain high productivity and performance metrics.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Worked closely with the store manager to create promotional events and marketing campaigns that attracted new customers and increased brand awareness.
• Coordinated daily tasks with staff members, ensuring timely completion of responsibilities while maintaining a high level of productivity.
• Conceptualized innovative sales solutions to increase company revenue.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Used company reports to analyze sales, gross profit and inventory activities.
• Spearheaded visual merchandising efforts, creating eye-catching displays that showcased products effectively while enhancing the overall shopping experience for customers.
• Developed strong relationships with vendors to negotiate optimal pricing for merchandise procurement.
• Assisted in recruiting, hiring and training of team members.
• Provided ongoing training to team members, fostering skill development and continuous learning opportunities.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Assisted in implementing store policies and procedures for better operational efficiency and staff performance.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Assisted in budget preparation and financial planning, ensuring store expenses were accounted for and managed appropriately.
• Sat in on disciplinary hearings to learn about conflict resolution in workplace.
• Managed inventory levels effectively, maintaining proper stock counts and minimizing shrinkage rates.
• Reported issues to higher management with great detail.
• Interacted well with customers to build connections and nurture relationships.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Assisted established management staff with operational oversight, business development, and process improvement strategies.
• Organized projects and contests to increase sales and encourage exceptional customer service.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Conducted regular employee evaluations, identifying areas of improvement and providing constructive feedback for professional growth.
• Resolved conflicts among staff members efficiently, promoting a positive work environment that fostered teamwork and collaboration.
• Assisted in the recruitment process, interviewing potential candidates and selecting qualified individuals for various positions within the store.
• Described product to customers and accurately explained details and care of merchandise.
• Analyzed customer feedback to identify areas for improvement.
• Improved employee retention by cultivating a positive work environment through team-building activities and open communication channels.
• Implemented loss prevention measures, reducing instances of theft or damage to store merchandise significantly.
• Acted with integrity, honesty and knowledge to promote culture of company.
• Reduced operational risks while organizing data to forecast performance trends.
• Improved customer satisfaction by providing exceptional service and addressing customer concerns promptly.
• Raised property accuracy and accountability by creating new automated tracking method.
• Purchased or requisitioned supplies and equipment to facilitate timely delivery of services.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Handled cash transactions accurately, ensuring proper documentation and record-keeping practices were followed at all times.
• Gained knowledge of company policies, protocols and processes.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
• Contributed to the overall success of the store by consistently going above and beyond to meet customer expectations, resulting in increased loyalty and repeat business.
• Collaborated with the store manager to develop sales strategies, increasing overall revenue and meeting sales targets consistently.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Assisted with onboarding of new employees by providing training and development resources.
• Analyzed sales reports regularly to identify trends in consumer preferences and adjust inventory levels accordingly.
• Managed purchasing, sales, marketing and customer account operations efficiently.

Executed comprehensive marketing plans that consistently achieved targets for increased revenue.

Coordinated trade shows and events to showcase company offerings, generating leads and increasing brand visibility in target markets.

Wrote and distributed press releases to increase brand visibility.

Boosted lead generation with targeted email marketing strategies and social media advertising.

· Planned and organized public relations and promotional events.

· Managed social accounts to foster the company’s reputation and setting up potential clients.

· Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.

· Collaborated with advertising and promotion managers to promote products and services.

· Created sales strategies to promote advertising offerings and motivate larger deals Orchestrated digital marketing initiatives and planned creative deliverables.

· Generated monthly performance metrics and analytical reports, reviewing and communicating marketing campaign successes to clients.

· Achieved an 8% increase in company revenues through implementation of paid performance marketing services.

· Identified improvement changes regarding key processes for internal controls and policies.

· Managed and maintained office operations, including scheduling appointments, coordinating meetings, assist the preparation of reports, presentation, and other documents.

· Provided administrative support to the back office team, including managing calendars, and processing expense reports and making invoices.

• Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
• Created customized marketing materials to increase product awareness.
• Managed campaigns for various clients that consistently exceeded sales goals.
• Participated in brainstorming meetings to develop marketing collateral.
• · Helped generate and compile new leads for potential client growth.
• · Assisted with administrative tasks to better understand marketing industry processes and also researched competitor services and trends for analysis strategies.
• · Completed thorough research into different topics and prepared reports detailing information obtained and relevant insights.
• · Conducted in-depth research in order to write effective proposals, agreements, and contracts.
• · Learned advanced skills from experienced marketing professionals and continuously improved team contributions.
• · Leveraged MS Office tools such as Microsoft Word and PowerPoint to prepare reports, presentations, and articles.
• · Managed client meetings expertly to create positive energy, build trust and lock in new agreements.