Rajwant Kaur
St Clair,SA
Summary
Customer service representative with really good experience in initiating, building relationships with the clients. Possess a undergraduate degree in Commerce. Have a good knowledge in accounts. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service and Direct Mailing
Finsbury Green
Thebarton, SA
11.2021 - Current
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Updated and maintained databases with current information.
- Worked effectively in team environments to make the workplace more productive.
- Worked with cross-functional teams to achieve goals.
Customer Service Representative
Vodafone store
Gilles Plains
07.2019 - 09.2021
- Company Overview: Gilles Palins
- Assist customers with their queries.
- Explain to customers about new products and plans.
- Handle customers complaints.
- Attend phone calls in professional manners and answering detailed products and services.
- Feedback collection.
- Fulfilling customers’ requests.
- Processing orders and transactions.
- General store duties.
- Gilles Palins
Data Entry operator
Marten Aged Care
02.2020 - 07.2020
- Data punching and storage.
- Storage of daily data.
- Entries of data and recording.
Front Staff
Indian Cuisine
Adelaide
05.2018 - 05.2019
- Company Overview: Adelaide
- Greet and make comfort to customers.
- Taking dine or take away orders.
- Serving food and beverage.
- Create an engaging atmosphere.
- Follow all relevant health department regulations.
- Answering customers queries.
- Adelaide
Assistant HR Admin
Virka Infotech Pvt Ltd.
01.2013 - 12.2017
- Assisting HR manager in formulation of HR policies for the company.
- Assessment of KPI’S of company’s employees.
- Working with grievances cell to raise the tickets for employees.
- Assist in training and recruitment process.
- Independent participation in employee’s orientation programs.
- Meeting arrangements and office supplies.
- General Admin and office duties.
- Follow-up from new applicants after placement in company.
- Taking employees full participation in new HR policies and practices.
- Communication with stakeholders.
Education
Master - Business Administration
Punjab Technical University
Jalandhar, India09.2012
Bachelor - Commerce
Panjab University
Chandigarh, India04.2010
Skills
- HR Admin
- Cross coordination
- Presentations
- Quick learner
- Attention to detail
- Good written and verbal communication
- Can-do attitude
- Teamwork
- Customer service
- Microsoft Word
- Microsoft Excel
- Data entry
- Database management
- Order processing
- Feedback collection
- Team collaboration
- Stakeholder communication
- Communication
- Problem-solving
Volunteer Experience
Data Entry operator, Marten Aged Care, 02/01/20, 07/31/20, Data punching and storage., Storage of daily data., Entries of data and recording.
References
- Warwick Dolman (Supervisor at Finsbury Green) 0435860412
- Amy, Senior sales consultant at Vodafone, 0468468367
- Aman, Senior HR Manager at Virka info tech, +919780523937
Languages
- Punjabi
- Hindi
- English
Working Rights
Australian citizen
Certification
- First Aid
Languages
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service and Direct Mailing
Finsbury Green
11.2021 - Current
Data Entry operator
Marten Aged Care
02.2020 - 07.2020
Customer Service Representative
Vodafone store
07.2019 - 09.2021
Front Staff
Indian Cuisine
05.2018 - 05.2019
Assistant HR Admin
Virka Infotech Pvt Ltd.
01.2013 - 12.2017
Master - Business Administration
Punjab Technical University
Bachelor - Commerce
Panjab University
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