RAJWINDER SINGH
Manor Lakes,VIC
Summary
Proven professional with extensive experience in transportation and customer service, notably as a Customer Service Supervisor at 7 Eleven Store. Excelled in fleet management and logistics coordination, enhancing operational efficiency and customer satisfaction. Demonstrated adaptability and effective communication, achieving significant improvements in team productivity and client loyalty.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Luxury Real Estate - Commercial, Acerage, Resident
04.2024 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Advised clients on market conditions and property value for informed decision-making.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Presented purchase offers to sellers for consideration.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
- Reviewed market research data and changed sales plans accordingly.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Strengthened professional reputation through consistently positive client reviews and referrals from satisfied customers.
- Advised clients on staging techniques to enhance property appearance and increase buyer interest during showings.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Enhanced client experience by offering personalized consultations tailored to individual needs and preferences.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Utilized advanced technology tools such as virtual tours to showcase properties more effectively, attracting more potential buyers online.
- Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
- Maintained up-to-date knowledge on local zoning regulations, providing valuable insights to both buyers and sellers throughout transactions.
- Developed and presented proposals to clients to raise awareness of potential real estate investments.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Developed targeted marketing campaigns for luxury properties, attracting qualified buyers and securing high-value transactions.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Generated leads for sales and rental properties through cold calls and referrals.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Performed home evaluations and developed competitive market analysis for individual homes.
Transporter
Self Employed
07.2020 - 04.2024
- Warmly greeted patients and visitors and made each feel welcome.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
- Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Contributed to a safe work environment by consistently following safety guidelines when operating vehicles or handling cargo materials.
- Upheld compliance with federal, state, and local regulations governing commercial transportation operations.
- Received positive feedback from clients for punctuality and professionalism during pick-ups and deliveries.
- Maintained vehicle safety standards through regular inspections and adherence to maintenance protocols.
- Reduced delivery times by planning optimal routes and adhering to strict schedules.
Professional Chauffeur
Self-employeed
01.2014 - 07.2020
- Adhered to company policies and local laws at all times, ensuring safe transportation for all clients.
- Safely transported VIPs, executives, celebrities or individuals with special requirements while respecting their privacy concerns.
- Coordinated complex itineraries involving multiple stops or destinations using advanced organizational skills.
- Handled sensitive situations discreetly to maintain client confidentiality and privacy.
- Ensured punctuality by planning efficient routes, accounting for traffic and construction delays.
- Collaborated with dispatchers to accommodate last-minute changes or special requests from clients.
- Attended ongoing training sessions to stay up-to-date on industry best practices and driving safety standards.
- Demonstrated flexibility in meeting clients' changing preferences or schedules with minimal disruption.
- Improved overall efficiency by assisting colleagues during busy periods or covering shifts as needed.
- Contributed positively to team morale by consistently displaying professionalism under pressure.
- Kept accurate records of mileage, travel times, and expenses for billing purposes.
- Increased repeat business by developing strong relationships with clients through excellent communication skills.
- Developed extensive knowledge of city landmarks, restaurants, hotels, airports, and other points of interest to better serve clients'' needs.
- Performed routine vehicle inspections before each trip to ensure proper maintenance and compliance with regulations.
- Maintained a clean and comfortable vehicle for the optimal passenger experience.
- Enhanced client satisfaction by providing timely and professional transportation services.
- Managed time effectively between scheduled trips, allowing for quick turnaround without compromising quality of service.
- Assisted passengers with luggage to provide seamless door-to-door service.
- Provided exceptional customer service by anticipating clients'' needs while maintaining a calm demeanor in high-pressure situations.
- Navigated various GPS systems and mobile apps efficiently to optimize route planning and scheduling.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
Customer Service Supervisor
7 Eleven Store
07.2010 - 01.2014
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
Customer Service Representative
Commonwealth Bank
08.2006 - 06.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Education
Bachelor Of Arts - Fine Arts
Khalsa College Amritsar
PUNJAB INDIA06.2002
Senior Secondary - Ecommerce
Amritsar Modern School
Amritsar, Punjab INDIA 03.1998
Skills
- Fleet management
- Logistics Coordination Experience
- Customer rapport
- Plant Hire Transport
- Advanced Navigation Skills
- Fuel efficiency maximization
- Vehicle safety checklist
- Customer Service
- City and non-city driving
- Adaptability to Changing Conditions
- Transportation Safety Protocols
- Vehicle maintenance knowledge
- Excellent communication abilities
- Problem Resolution
- Safety Protocols
- Load securing proficiency
- Defensive Driving Techniques
- Physical stamina and strength
- Hazardous Materials Handling
- Basic Mechanical Skills
- Vehicle Maintenance
- Mobility Assistance
- Critical Care
- Documentation Accuracy Assurance
- Emergency Response Preparedness
- Inventory Management Capabilities
- International shipping familiarity
- Scheduling Coordination
- Equipment moving
- Transportation
- Transportation Procedures
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Heavy Lifting
- Relationship Building
- Team building
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Goal Setting
- Professionalism
- Interpersonal Communication
- Time management abilities
Certification
Certificate IV in Real Estate Practice
Timeline
Real Estate Agent
Luxury Real Estate - Commercial, Acerage, Resident
04.2024 - Current
Transporter
Self Employed
07.2020 - 04.2024
Professional Chauffeur
Self-employeed
01.2014 - 07.2020
Customer Service Supervisor
7 Eleven Store
07.2010 - 01.2014
Customer Service Representative
Commonwealth Bank
08.2006 - 06.2010
Bachelor Of Arts - Fine Arts
Khalsa College Amritsar
Senior Secondary - Ecommerce
Amritsar Modern School
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