Summary
Overview
Work History
Education
Skills
Key Initiatives & Achievements
Timeline
Generic
Raka Saha

Raka Saha

Release And Implementation Manager
Melbourne

Summary

Skilled release management professional with extensive experience in coordinating cross-functional teams, driving process improvements, and ensuring seamless software releases. Known for strong leadership, adaptability to changing project needs, and results-driven approach. Proficient in project management tools, risk assessment, and stakeholder communication. Valued for fostering collaboration and delivering high-quality outcomes.

Overview

2026
2026
years of professional experience
3
3
Languages

Work History

Release and Implementation Manager

Bupa
03.2024 - Current
  • Led and implemented multiple MVP releases for Bupa Digital domain for high profile initiatives like connected care, Blue key Tokenisation, mobile app Plugin architecture impacting more than 1 million customers for Bupa app and website.
  • Managed release of Bupa app to Google and Apple stores and ensuring timely approval before release to customers.
  • Led and implemented close to 160 releases in a year for Data domain for more than 15 teams including tools like Immuta and Atacama.
  • Successfully Implemented time sensitive critical project like ASE to AKS migration impacting Bupa website and mobile app.
  • Managed relationships and coordinated work between different teams at different locations to obtain a successful outcome.
  • Conducted War rooms for effective defect Management during UAT Testing Phase to remove Release Blockers and ensuring smooth pathway.
  • Implemented Bupa mobile release train which resulted in effective usage of testing, environment and devops resources increasing speed of delivery by 40 percent.

Release and Implementation Manager

Infosys
07.2022 - 03.2024
  • Led and coordinated 56 Incremental Releases for a leading Health Insurance provider of Australia with a revenue more than 10 billion for Digital domain.
  • Implemented high profile initiatives like Multi factor authentication and payments gateway for client website and app.
  • Implemented Release Dashboard for multiple domains providing a consolidated view of all releases across domains in one place.
  • Managed and coordinated Defect triages during UAT Testing Phase to remove Release Blockers to ensure timely delivery.

Production Support and Release Manager

Tata Consultancy Services (TCS)
10.2010 - 06.2022
  • Led and coordinated Incremental Release for a leading life Insurance provider of Australia with over 1 million customers.
  • Delivered multiple enhancement and value additions for increasing the pace of insurance claims processing.
  • Managed a team of 6 members across locations to deliver round the clock support for production incidents and issues.
  • Managed deliverables through JIRA Stories, Epics, defects and releasing product delivery notes for each release through confluence.
  • Socialized Change enterprise wide to enable smooth delivery process and manage stakeholder expectations.
  • Managed the delivery of high-quality project documentation, deliverables and supporting the socialization to the BAU teams.

Team lead, Production Support

Tata Consultancy Services (TCS)
  • Managed a team of ten people to provide production support for Europe’s leading home improvement retail group having 1900 stores in 8 countries with a revenue of more than 1 trillion.
  • Provided extensive support on web sphere message broker, message queue and API based integration to effectively support customer experience.
  • Mentored ten people to build a strong support team to provide smooth support to customers.

Systems Engineer, Production Support

Tata Consultancy Services (TCS)
  • Worked in production integration support providing support/enhancement for a leading toy retailer of USA having more than 2000 stores across 38 countries with a revenue of 14 billion.
  • Developed and worked on Unix shell scripts to perform enhancement and elevate customer experience.

Education

Bachelor of Technology - Electrical Engineering

JIS College of Engineering
India
04.2001 -

Skills

  • Release Coordination
  • Stakeholder Management and Negotiations
  • Agile and Waterfall Methodologies
  • Communication and collaboration
  • Defect management
  • Processes Improvement
  • Enterprise Information Management
  • Risk Management
  • Technical acumen
  • Change Management
  • Customer focus
  • Leadership and team Management
  • Project Management: Jira, Azure Devops, Service now, Confluence
  • RDBMS: Oracle, Microsoft SQL Server
  • Other DB: PL SQL, SQL Developer
  • Software / Languages: MS Word, MS Excel, MS Power Point, HP Application Lifecycle Management - ALM (old Quality Centre), Putty, FTP / SFTP, JSON, WebSphere Message Broker, Message Queue, Dynatrace

Key Initiatives & Achievements

  • Developed an automated release registration workflow using Power Automate, incorporating multi-level approvals and reducing manual overhead, thereby accelerating release readiness.
  • Standardized release run sheets across domains to ensure consistency, improve cross-team collaboration, and streamline release documentation.
  • Designed and implemented Azure DevOps (ADO) dashboards across multiple domains, enabling real-time visual tracking of releases, audit trails, and proactive dependency management.
  • Established a structured Bupa app release train from scratch, transforming ad-hoc releases into a consistent fortnightly cadence, enhancing predictability and stakeholder confidence.

Timeline

Release and Implementation Manager

Bupa
03.2024 - Current

Release and Implementation Manager

Infosys
07.2022 - 03.2024

Production Support and Release Manager

Tata Consultancy Services (TCS)
10.2010 - 06.2022

Bachelor of Technology - Electrical Engineering

JIS College of Engineering
04.2001 -

Systems Engineer, Production Support

Tata Consultancy Services (TCS)

Team lead, Production Support

Tata Consultancy Services (TCS)

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Raka SahaRelease And Implementation Manager