Raka Saha
Release And Implementation Manager
Melbourne
Summary
Skilled release management professional with extensive experience in coordinating cross-functional teams, driving process improvements, and ensuring seamless software releases. Known for strong leadership, adaptability to changing project needs, and results-driven approach. Proficient in project management tools, risk assessment, and stakeholder communication. Valued for fostering collaboration and delivering high-quality outcomes.
Overview
2026
2026
years of professional experience
3
3
Languages
Work History
Release and Implementation Manager
Bupa
03.2024 - Current
- Led and implemented multiple MVP releases for Bupa Digital domain for high profile initiatives like connected care, Blue key Tokenisation, mobile app Plugin architecture impacting more than 1 million customers for Bupa app and website.
- Managed release of Bupa app to Google and Apple stores and ensuring timely approval before release to customers.
- Led and implemented close to 160 releases in a year for Data domain for more than 15 teams including tools like Immuta and Atacama.
- Successfully Implemented time sensitive critical project like ASE to AKS migration impacting Bupa website and mobile app.
- Managed relationships and coordinated work between different teams at different locations to obtain a successful outcome.
- Conducted War rooms for effective defect Management during UAT Testing Phase to remove Release Blockers and ensuring smooth pathway.
- Implemented Bupa mobile release train which resulted in effective usage of testing, environment and devops resources increasing speed of delivery by 40 percent.
Release and Implementation Manager
Infosys
07.2022 - 03.2024
- Led and coordinated 56 Incremental Releases for a leading Health Insurance provider of Australia with a revenue more than 10 billion for Digital domain.
- Implemented high profile initiatives like Multi factor authentication and payments gateway for client website and app.
- Implemented Release Dashboard for multiple domains providing a consolidated view of all releases across domains in one place.
- Managed and coordinated Defect triages during UAT Testing Phase to remove Release Blockers to ensure timely delivery.
Production Support and Release Manager
Tata Consultancy Services (TCS)
10.2010 - 06.2022
- Led and coordinated Incremental Release for a leading life Insurance provider of Australia with over 1 million customers.
- Delivered multiple enhancement and value additions for increasing the pace of insurance claims processing.
- Managed a team of 6 members across locations to deliver round the clock support for production incidents and issues.
- Managed deliverables through JIRA Stories, Epics, defects and releasing product delivery notes for each release through confluence.
- Socialized Change enterprise wide to enable smooth delivery process and manage stakeholder expectations.
- Managed the delivery of high-quality project documentation, deliverables and supporting the socialization to the BAU teams.
Team lead, Production Support
Tata Consultancy Services (TCS)
- Managed a team of ten people to provide production support for Europe’s leading home improvement retail group having 1900 stores in 8 countries with a revenue of more than 1 trillion.
- Provided extensive support on web sphere message broker, message queue and API based integration to effectively support customer experience.
- Mentored ten people to build a strong support team to provide smooth support to customers.
Systems Engineer, Production Support
Tata Consultancy Services (TCS)
- Worked in production integration support providing support/enhancement for a leading toy retailer of USA having more than 2000 stores across 38 countries with a revenue of 14 billion.
- Developed and worked on Unix shell scripts to perform enhancement and elevate customer experience.
Education
Bachelor of Technology - Electrical Engineering
JIS College of Engineering
India 04.2001 -
Skills
- Release Coordination
- Stakeholder Management and Negotiations
- Agile and Waterfall Methodologies
- Communication and collaboration
- Defect management
- Processes Improvement
- Enterprise Information Management
- Risk Management
- Technical acumen
- Change Management
- Customer focus
- Leadership and team Management
- Project Management: Jira, Azure Devops, Service now, Confluence
- RDBMS: Oracle, Microsoft SQL Server
- Other DB: PL SQL, SQL Developer
- Software / Languages: MS Word, MS Excel, MS Power Point, HP Application Lifecycle Management - ALM (old Quality Centre), Putty, FTP / SFTP, JSON, WebSphere Message Broker, Message Queue, Dynatrace
Key Initiatives & Achievements
- Developed an automated release registration workflow using Power Automate, incorporating multi-level approvals and reducing manual overhead, thereby accelerating release readiness.
- Standardized release run sheets across domains to ensure consistency, improve cross-team collaboration, and streamline release documentation.
- Designed and implemented Azure DevOps (ADO) dashboards across multiple domains, enabling real-time visual tracking of releases, audit trails, and proactive dependency management.
- Established a structured Bupa app release train from scratch, transforming ad-hoc releases into a consistent fortnightly cadence, enhancing predictability and stakeholder confidence.
Timeline
Release and Implementation Manager
Bupa
03.2024 - Current
Release and Implementation Manager
Infosys
07.2022 - 03.2024
Production Support and Release Manager
Tata Consultancy Services (TCS)
10.2010 - 06.2022
Bachelor of Technology - Electrical Engineering
JIS College of Engineering
04.2001 -
Systems Engineer, Production Support
Tata Consultancy Services (TCS)
Team lead, Production Support
Tata Consultancy Services (TCS)