Rakesh Patel

In the role of Scrum Master and Delivery Manager, I am responsible for coaching and delivering Microsoft Intune Project across NSW Sydney Local Health District (SLHD) and managing and coaching the 2 Squads.

• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
• Managed product backlog and supported Scrum framework for monthly sprint releases.
• Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
• Led sprint reviews and planning meetings to promote full team engagement.
• Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
• Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
• Generated reports for IT project progress and performance.
• Updated customers and senior leaders on progress and roadblocks.
• Identified and implemented cost-saving measures in IT projects.
• Assessed and analyzed customer requirements to develop effective IT project plans.
• Managed work and project responsibilities by assigning tasks to internal individuals and external teams.
• Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
• Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.

In the role of Scrum Master and Agile Coach, I am responsible for coaching and delivering UTS open e-commerce platform, Payment system, UX/UI and moving courses to the Cloud Platform as a part of UTS Open projects and responsible for managing the team of 13 developers.

• Led the transformation of a UTS Open to Agile and coached teams through the transition from Waterfall to Agile methodologies.
• Facilitated team stand-ups, retrospectives, planning meetings, Showcase, etc.
• Collaborated with the Product and Design teams to maximise productivity and ensure effective backlog management
• Provided training on Scrum practices such as backlog management, sprint planning & review, daily standup meetings, task estimation techniques (e.g., story points), and other agile concepts like continuous integration and automated testing.
• Assisted with grooming user stories during backlog refinement sessions in order to ensure that they are small enough to be completed within one or two Sprints without sacrificing business value.
• Developed an understanding of team's strengths and weaknesses so that coaching efforts can be focused where it is most needed.
• Shielded scrum team from external interference for optimal productivity and success of Agile process.
• Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
• Organized showcase for stakeholders for better understanding of development
• Led the implementation and adaption of Jira which reduced the time to create and managed tickets
• Used report such as Velocity, Sprint,Top Defects and Burndown and Burnup charts for reporting
• Guided teams to be self-organized, promoting a collaborative team environment that fosters creativity, innovation, continuous improvement, and celebration of successes
• Conducted Workshop and provided 1-1 coaching and set OKR's

Achievements:

• Generated revenue of 3M with 6 releases with 12k enrollments.
• Successfully transformed UTS Open from Waterfall to Agile and Implemented robust, agile practices and continued to improve and optimize delivery. This resulted in a significant uplift in team delivery velocity.

Systems : Epi server, CANVAS, Boomi and Salesforce

In the role of Scrum Master, I am responsible for feature releases for Rpay, Rpay QR Code payment and one Cloud (Rakuten) Development Project and managing a team of 14 developer

Key Responsibilities:

• Scrum Master: Bring ideas from professional facilitation, coaching, conflict management, mediation, theatre and so on to help the team become a high-performance team
• Organized and facilitated sprint planning, effort estimations, daily stand-up meetings, reviews, retrospectives, and release planning
• Protected a team from over-commitment, managed backlog, and prioritized the resolution of defects
• Communicated with other management, developers, DevOps engineers, product managers, and support specialists on product issues
• Tracked and communicated team velocity and sprint/release progress
• Facilitated Scrum of Scrum
• Helped managers and stakeholders understand Scrum/Kanban
• Tracked metrics and monitored for potential problems or bottlenecks
• Resolved impediments that prevent the Agile team and Product owner from effectively employing agile/lean processes
• Educated a team in Agile methodology and better estimations, encouraging strong collaboration between the team and the Product Owner
• Setting up Jira Scrum and Kanban board

Key Projects:

• AZ build – Setup cloud availability zone within Rakuten DCs (Rakuten One Cloud)
• SNAT (ACL) – Successfully worked on the deployment of SNAT across all DCs
• POC VM Migration – Conversion of Thick to Thin VM (1900 Data-stores)
• BYOD – Completed build of DC, which enabled users to bring your own device.
• IDS – Intrusion detection system for cloud availability zone part of security enhancement initiative (McAfee)
• DNS Monitoring: Basic Monitoring features with Grafana Dashboard vCenter Migration: vCenter migration to new automated vCenter server version 7.0

Achievements:

• Successfully managed the conversion of 1900 Data- Stores with the help of the vendor (Nvidia)
• Successfully setup and expanded Data Centre across the EU, US and Japan in coordination with the offshore team
• Once DCs were built and setup deployed, SNAT (ACL) across all DCs.

Methodologies & Tools:

• Prince2 – Project management framework in use by the organization
• ITIL – Service Desk/Change Management Processes, Implementation, and governance
• Jira/Confluence – Used for tracking tasks and reporting.
• Scrum – Used for the development of products.

In the role of Project Manager, as a part of the Work Smarter Migration program, I was responsible for the retail migration for St George, Bank of Melbourne, and bank of South Australia and VDI Migration across Westpac Group

Key Responsibilities:

• Solution Delivery - My area is to manage the IT vendor to deliver the solution as per the design agreed by the Westpac design and Engineering team and hold all vendor relationships relating to business systems change and solution delivery
• Team Management - Managed the team of 35 core team members, including partner resources
• IT Operations –Coordination of operations and services teams and service providers
• Project Management - Stakeholder engagement and IT project delivery
• Change Management - Worked closely with the change management team in ensuring the business is engaged and the know issues are communicated
• Training and Documentation - ensured the documentation and training are imparted to the IT vendors

Key Projects:

• WIN10 Migration – Managed the overall migration for Westpac brands across Australia, comprising altogether 360 branches
• Office 365 - Migration of 4000 exchange mailboxes to office 365
• Hardware Delivery and Setup - Managed the hardware logistics while working with logistics vendors

Methodologies & Tools:

• Prince2 – Project management framework in use by the organization
• ITIL – Service Desk/Change Management Processes Implementation and governance
• Remedy – Service ticketing systems, Configuration/Reporting
• SharePoint 2016/MS Project – Project tracking and documentation storage workflows

Achievements:

• Successfully managed the migration of 360 branches comprising 4000 users from WIN 7 to WIN 10 within the project schedule scope and quality
• Successfully managed the migration of 4000 Mailboxes to Office 365
• Managed close to 400 issues and risks throughout the project schedule
• Migrated close to 10,000 VDI's from Win7 to Win10

Key Responsibilities:

• Solution Delivery - My area is the business systems team for the company. I orchestrate all delivery of business change and hold all vendor relationships relating to business systems change and solution delivery
• IT Operations -Manage the operations and services teams and service providers
• Business Intelligence - Managed Infrastructure team and the reporting and general ledger systems
• Project Management - Stakeholder engagement and IT project delivery

Key Projects:

• Network/Citrix Upgrade - Manage with the internal and external technical staff team to upgrade the network
• Office 365 – Associate Project Manager for exchange mailbox migration to office 365 environments
• OS Rollout - In conjunction with our Technical Engineer team, new OS and configure overall IT service

Methodologies & Tools:

• ITIL - Service Desk/Change Management Processes Implementation and governance
• Prince2 - Project management framework in use by the organization
• Remedy - Service ticketing systems, Configuration/Reporting
• SharePoint 2013/Project Server - Project tracking and documentation storage workflows

Achievements:

• End-to-end project delivery of Network Upgrade
• Identified the current network dependencies and eliminated the legacy connections
• Successful delivery of the data centre relocation to their new premises
• This relocation involved their location of physical server hardware and replicating their cabling environment at the new site

Key Projects:

• Data Center relocation:
• IT Rollout
• Office 365