Rakesh Raya
Melbourne,VIC
Summary
Proven Associate Technical Engineer at Kyndryl Private Limited, adept in AIX system enhancements and Python programming. Excelled in automating processes, improving system efficiency by 30%, and spearheading disaster recovery plans. Skilled in technical documentation and incident management, demonstrating exceptional problem-solving abilities and a commitment to maintaining robust IT infrastructures. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
3
3
years of professional experience
Work History
Help Desk Operator
Sensor Dynamics
04.2024 - Current
- Answering phone calls and emails from customers and integrated partners.
- Triage cases ensuring that all the relevant information is captured and summarised in an effective.
- Independently manage support cases based on priority and impact to the customer based on agreed SLA's
- Troubleshoot hardware and application issues with assistance and guidance where required from Software Developers and Technical Engineers
- Participate in Daily/Weekly/Monthly tasks to support the maintenance of the customer's system & hardware
- Contribute towards the development of a Support Knowledge Base for Known issues.
- Manage and co-ordinate 3rd party contractors as required to provide onsite support.
Associate Technical Engineer
Kyndryl Private Limited
11.2021 - 01.2023
- Install and configure AIX operating systems and servers.
- Support AIX OS to run various software applications.
- Maintain and upgrade the AIX OS.
- Install and test AIX OS patches.
- Develop procedures for AIX security and management.
- Update standard policies according to environment changes and audit results.
- Develop performance improvement initiatives for AIX system environment.
- Identify and resolve system issues in a timely manner.
- Plan and coordinate the installation, testing, and maintenance of AIX systems software and related hardware.
- Plan and execute AIX projects within approved timelines.
- Analyze software and hardware environments to determine any system defects.
- Maintain documentation of AIX hardware and software components and user and operator procedures.
- Develop data backups and retrieval techniques in case of failure, redundancy, etc.
- Detect and troubleshoot system operational and functional issues.
- Perform performance maintenance routines to ensure continuous system availability.
- Develop and implement disaster recovery procedures to ensure business continuity.
Education
Master of Science - Data Science
Swinburne University of Technology
Melbourne, VIC12.2024
Bachelor of Science - Computer Science of Engineering
Gitam University
Hyderabad, India06.2021
Skills
- Python Programming
- Machine Learning
- Big Data Analytics
- Database Management
- SQL Databases
- Statistical Analysis
- Automation tools
- Application support
- Incident Management
- System Upgrade Design
- IT Infrastructure Planning
- Technical Documentation
Timeline
Help Desk Operator
Sensor Dynamics
04.2024 - Current
Associate Technical Engineer
Kyndryl Private Limited
11.2021 - 01.2023
Master of Science - Data Science
Swinburne University of Technology
Bachelor of Science - Computer Science of Engineering
Gitam University
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