Rakesh Thapa
GOSFORD,NSW,,AUSTRALIA
Summary
Flexible and organized Restaurant Manager with 10 years plus of experience facilitating busy restaurant environment operations. Customer-driven and highly coordinated managerial staff with a collaborative mindset and team orientation. A conscious innovator with a consistent focus on enhancing employee workplace satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Manager
TERRYS BURGUR
TERIGAL
01.2024 - Current
- Inspected dining and serving areas for cleanliness and proper setup.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Established policies for cash handling procedures to maximize security measures.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Explained goals and expectations required of trainees.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Delegated work to staff, setting priorities and goals.
Restaurant Manager
KARMA KAFE
Dubai, UAE
05.2022 - 01.2024
- Guaranteed compliance with food safety procedures and quality control guidelines
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Assessed operational performance to measure compliance with regulatory, industry, and brand standards
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Estimated supply requirements based on historical needs and projected business levels
- Performed restaurant walk-through to gauge timeliness and excellent service quality
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules
- Conducted regular inspections to ensure cleanliness in all bar and Front of House (FOH) areas
- Strong knowledge about Alcoholic beverages.
- Inspected dining and serving areas for cleanliness and proper setup.
Cafe in-charge
Cafe in-charge
Kathmandu, Nepal
02.2021 - 09.2021
- Manage day-to-day operations of the cafe
- Hire new wait staff and baristas
- Train employees on drinks preparation and proper use of coffee equipment
- Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)
- Maintain updated records of daily, weekly and monthly revenues and expenses
- Add new menu items based on seasonality and customers' preferences (for example local food and drinks)
- Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
- Ensure all cafe areas are clean and tidy
- Nurture friendly relationships with customers to increase loyalty and boost our reputation.
Hospitality Trainer
P.F CHANGS, ALSHAYA GROUP
Dubai, UAE
07.2014 - 10.2020
- Completed frequent assessments of training materials, structure and success rates in order to enhance programme
- Developed long-term training strategies for new and existing employees across multiple departments
- Reduced process gaps by effectively training new hires on best practices and protocols
- Provided additional materials to enhance training
- Allocated resources, budgets and trainers to meet programmed goals
- Measured quality and effectiveness of training programmed using established methods.
Team Member
PIZZA HUT
Dubai, UAE
06.2012 - 06.2014
- Worked hard to learn all required tasks quickly to maximise performance
- Completed opening, closing and shift change tasks in full to promote store efficiency
- Drove team success by completing allocated tasks quickly and accurately
- Maximize customer satisfaction by quickly addressing and resolving complaints with food or service
- Consistently sought ways to go above and beyond job requirements and exceed customer expectations
- Kept customer and food preparation areas clean and well-organized for improved efficiency
- Actioned managerial feedback quickly to achieve performance goals.
Education
Bar and Alcoholic Beverage -
MMI Bar Academy
Dubai, UAE08-2023
High School - Hotel Management and marketing
BRILLIANT CAMPUS
Kathmandu, Nepal03-2010
Skills
- Menu Development
- Customer Engagement
- Restaurant Operations Management
- Full Service Restaurant Background
- Labor and Food Cost Control
- Team Management
- Wine Knowledge
- Brand Standards Promotion
- Shift Management
- Food Service Background
Certification
- RSA
- Food Handling
- Waste Management
- Alcoholic Beverage Training
Languages
English
Full Professional
Nepali
Native/ Bilingual
Hindi
Full Professional
Urdu
Full Professional
Arabic
Limited
Timeline
Restaurant Manager
TERRYS BURGUR
01.2024 - Current
Restaurant Manager
KARMA KAFE
05.2022 - 01.2024
Cafe in-charge
Cafe in-charge
02.2021 - 09.2021
Hospitality Trainer
P.F CHANGS, ALSHAYA GROUP
07.2014 - 10.2020
Team Member
PIZZA HUT
06.2012 - 06.2014
Bar and Alcoholic Beverage -
MMI Bar Academy
High School - Hotel Management and marketing
BRILLIANT CAMPUS