RAKIB ISLAM

Duties:

• Gather data from various online sources, including websites, APIs, and databases.
• Utilize web scraping tools and techniques to extract structured data from unstructured sources.
• Create insightful data visualizations using tools like Tableau or Power BI.
• Identify and address data-related challenges and issues that arise during analysis.

Achievements:

• Demonstrated commitment to professional growth by completing online courses in advanced data analysis techniques and staying updated with industry trends.
• Received consistently positive feedback from clients for delivering insightful reports and meeting project deadlines.
• Identified and recommended process improvements in data collection and analysis methods, leading to increased efficiency and data quality.

Duties:

• My team is responsible for migrating and managing SQL servers and designing new database and dot walking to the main database.
• I also have to participate in visibility implementation and integration projects along with website designing and improvement.
• Contributed in various Microsoft Azure DevOps project Implementation and also utilize Oracle database.

Achievements:

• Conducted in-depth data analysis to identify customer behavior patterns, leading to a 15% increase in customer retention.
• Developed and implemented a predictive modelling solution, resulting in a 10% reduction in operational costs.
• Developed understanding of MySQL server, Power BI and Java Script.

Duties:

• I am responsible for maintaining detailed and accurate records of customer interactions, inquiries, complaints, and resolutions in the CRM system and Serve as the primary point of contact for customers, demonstrating professionalism, empathy, and a genuine desire to assist.

Achievements:

• Gained expertise in liaising with other departments such as Sales, Technical Support, and Shipping to coordinate customer requests, resolve issues, and ensure a seamless customer experience.
• Gained proficiency in answering incoming calls, emails, and live chat messages, addressing customer questions and concerns.
• Improved knowledge in maintaining confidentiality of customer information and ensure compliance with data protection regulations.