Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rakkhitha Uyane Hewage

Marsden Park

Summary

A self-motivated and results orientated Site manager/ Dual site Manager and Area support Operations Support with extensive experience in the private sector. Expertise in maintaining business operations ensuring team is motivated to support a customer focused and quality service providing business. Highly skilled at managing teams across various sites, adding tailored value to the needs of each store to improve business reputation and performance. Demonstrated ability in identifying hazards and encouraging team members to practice safe work practices resulting in minimal WH&S reported incidents.

Overview

18
18
years of professional experience

Work History

Area Support/Caretaker Manager/ Dual Site Manager

Reddy Express Dundas & Marsden Park North
10.2019 - Current
  • Motivated a customer focused team by providing relevant training and support where necessary, resulting in expert advice provided meeting customer requirements
  • Collaborated and consulted with other site area customer service representatives to ensure buying, marketing and logistics concerns are addressed in supporting the success and growth of the business.
  • Educated self in understanding the impacts of changing legislation to company policies, taking initiative to influence procedural changes to promote team and business compliance
  • Analysed and interrogated data regularly to identify opportunities to maximise business performance with an optimal team, resulting in a flexible work team adaptable to change
  • Managed changing priorities daily from compliance, audit requirements, customer satisfaction to providing team support and motivation, resulting in a high performing and driven team

Store Manager

Coles Express/ Reddy Express/ OTR Marsden Park North
07.2018 - Current
  • Maintained and tested business programs and processes to ensure best practise and business efficiency within the team resulting in a high performing workforce
  • Maintained relevant documentation pertaining to WH&S and stock maintenance resulting in ease of verifying documents and approvals for justification and audit purposes
  • Empowered staff by identifying and bridging training needs readily, ensuring ongoing business improvement and growth
  • Managed performance by providing feedback tailored to each team member based on their communication style. This established positive work relations whereby open lines of communication were maintained and support readily provided

Nights/Weekends Operations support NSW/ Site Manager

Coles Express/ Reddy Express/ OTR
01.2018 - Current
  • First point of contact for any incidents and emergencies for all Coles express sites in NSW. Incidents to be escalated in accordance with company’s policies and guidelines.
  • To provide detailed reports of incidents to all levels of management and Operations team.
  • Educate and coaching of team members on policy and standards.
  • Auditing stores on their safety and compliance.
  • Investigating and where applicable attending security breaches when sites are closed following up with police statements/evidence, building repairs and site reopen.

Manager/ Dual Site Manager

Caltex (Ampol)
10.2009 - 07.2018
  • Assisted the site manager by contributing ideas to improving the overall financial performance of the site resulting in strengthened team work and collaboration skills between manager, myself and team members
  • Reviewed, amended and implemented changes to current operational processes improving the efficiency and proficiency of team members
  • Supported the site manager in executing policies, procedures and work standards where necessary ensuring staff are educated and consistency across work practice achieved
  • Problem solved and worked through ad hoc enquiries raised by stakeholders (staff and clients) resulting in positive customer relations and a commitment to quality service

Customer Service Representative

Caltex
10.2007 - 10.2009
  • Diagnosed difficult client customer enquiries and complaints by identifying the root problems/, resulting in positive customer to business relationship
  • Established positive communication strategies to build rapport with stakeholders resulting in a loyalty and commitment to the Caltex brand
  • Negotiated reasonable solutions with difficult customers where the customer is left satisfied and the Caltex brand maintains integrity in their compliance to internal policies.

Education

Diploma - Business Management

Sydney West International College
Westmead, NSW

Skills

  • Actively seek and recognise the ideas & opinions of a diverse group in contributing to a collective goal
  • Manage conflicting priorities and responsive to changing situations and deadlines
  • Research and take initiative to provide solutions for customer consideration and enquiry resolution
  • Training and development of team members, including setting of KPI’s
  • Tailor communication style based on stakeholder needs
  • Technical expertise in Kronos, workforce timekeeper, SAP and computer applications (Excel, Word, Powerpoint) in the presentation of documents
  • Conflict resolution with team members and customers
  • Research and communicate advice to various stakeholders in line with business policies and guidelines
  • Act with integrity supporting a culture of honesty, transparency and in alignment with organisational values

Timeline

Area Support/Caretaker Manager/ Dual Site Manager

Reddy Express Dundas & Marsden Park North
10.2019 - Current

Store Manager

Coles Express/ Reddy Express/ OTR Marsden Park North
07.2018 - Current

Nights/Weekends Operations support NSW/ Site Manager

Coles Express/ Reddy Express/ OTR
01.2018 - Current

Manager/ Dual Site Manager

Caltex (Ampol)
10.2009 - 07.2018

Customer Service Representative

Caltex
10.2007 - 10.2009

Diploma - Business Management

Sydney West International College

Similar Profiles

CREATE PROFILE
Rakkhitha Uyane Hewage