Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Personal Care Assistant
Cheltenham Manor
Melbourne, VIC
2021.10 - 2023.11
Provided companionship to elderly and disabled clients in their homes or other residential facilities.
Accompanied clients to medical appointments and provided transportation services when necessary.
Maintained accurate records of client care activities on computerized systems for charting purposes.
Assisted clients with activities of daily living.
Personal Care Assistant
BlueCross
Melbourne, VIC
2022.07 - 2023.10
Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
Participated in recreational activities with clients such as reading books, playing cards or board games.
Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
Bank Operations Officer
Muktinath Bikas Bank
Bharatpur, Chitwan
2018.07 - 2019.10
Reviewed documents for accuracy and completeness to ensure compliance with banking regulations.
Conducted daily reconciliation of accounts, identified discrepancies and resolved issues in a timely manner.
Assisted customers with opening new accounts, closing existing accounts and processing account changes.
Provided technical support to bank staff on operational procedures and processes.
Developed and implemented process improvement initiatives to reduce costs while increasing efficiency.
Investigated customer complaints regarding operations errors or service deficiencies.
Bank Customer Service Representative
Muktinath Bikas Bank
Bharatpur, Chitwan
2018.01 - 2018.07
Provided customer service to bank customers, addressing questions and concerns in a professional manner.
Responded to customer inquiries via phone, email, and in-person transactions.
Processed deposits, withdrawals, transfers, check cashing, loan payments, and other financial transactions for customers.
Verified customer identification information with the applicable documents according to bank policies.
Assisted customers with online banking services including account set up and password resets.
Trained new employees on operational procedures related to customer service activities.
Education
BBA - Accounting
Boston International College
Chitwan, Nepal
2017
High School - Management
Presidency College
Chitwan, Nepal
2013
Certificate III - Individual Support Ageing
Chandler RTO
Glenroy, VIC
Skills
Compassionate Patient Care
Care Plan Implementation
Case Management
Stress Management
Behavior Redirection
Behavior Management
First-Aid and CPR
Client Relationship Management
Timeline
Personal Care Assistant
BlueCross
2022.07 - 2023.10
Personal Care Assistant
Cheltenham Manor
2021.10 - 2023.11
Bank Operations Officer
Muktinath Bikas Bank
2018.07 - 2019.10
Bank Customer Service Representative
Muktinath Bikas Bank
2018.01 - 2018.07
BBA - Accounting
Boston International College
High School - Management
Presidency College
Certificate III - Individual Support Ageing
Chandler RTO
Similar Profiles
Raksha PradhanRaksha Pradhan
Personal Care Assistant at Cheltenham ManorPersonal Care Assistant at Cheltenham Manor