Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raksha Pradhan

Alice Springs,NT

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.

Overview

6
6
years of professional experience

Work History

Personal Care Assistant

Cheltenham Manor
10.2021 - 11.2023
  • Provided companionship to elderly and disabled clients in their homes or other residential facilities.
  • Accompanied clients to medical appointments and provided transportation services when necessary.
  • Maintained accurate records of client care activities on computerized systems for charting purposes.
  • Assisted clients with activities of daily living.

Personal Care Assistant

BlueCross
07.2022 - 10.2023
  • Monitored vital signs such as blood pressure, pulse rate and respiration rate for patient's health status.
  • Participated in recreational activities with clients such as reading books, playing cards or board games.
  • Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
  • Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.

Bank Operations Officer

Muktinath Bikas Bank
07.2018 - 10.2019
  • Reviewed documents for accuracy and completeness to ensure compliance with banking regulations.
  • Conducted daily reconciliation of accounts, identified discrepancies and resolved issues in timely manner.
  • Assisted customers with opening new accounts, closing existing accounts and processing account changes.
  • Provided technical support to bank staff on operational procedures and processes.
  • Developed and implemented process improvement initiatives to reduce costs while increasing efficiency.
  • Investigated customer complaints regarding operations errors or service deficiencies.

Bank Customer Service Representative

Muktinath Bikas Bank
01.2018 - 07.2018
  • Provided customer service to bank customers, addressing questions and concerns in professional manner.
  • Responded to customer inquiries via phone, email, and in-person transactions.
  • Processed deposits, withdrawals, transfers, check cashing, loan payments, and other financial transactions for customers.
  • Verified customer identification information with applicable documents according to bank policies.
  • Assisted customers with online banking services including account set up and password resets.
  • Trained new employees on operational procedures related to customer service activities.

Education

Certificate III - Individual Support Ageing

Chandler RTO
Glenroy, VIC
11.2020

Bachelor of Business Administration - Accounting

Boston International College
Chitwan, Nepal
2017

High School - Management

Presidency College
Chitwan, Nepal
2013

Skills

  • Compassionate Patient Care
  • Care Plan Implementation
  • Case Management
  • Stress Management
  • Behavior Redirection
  • Behavior Management
  • First-Aid and CPR
  • Client Relationship Management

Timeline

Personal Care Assistant

BlueCross
07.2022 - 10.2023

Personal Care Assistant

Cheltenham Manor
10.2021 - 11.2023

Bank Operations Officer

Muktinath Bikas Bank
07.2018 - 10.2019

Bank Customer Service Representative

Muktinath Bikas Bank
01.2018 - 07.2018

Certificate III - Individual Support Ageing

Chandler RTO

Bachelor of Business Administration - Accounting

Boston International College

High School - Management

Presidency College

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Raksha Pradhan