Raksha Pradhan
Alice Springs,NT
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
6
6
years of professional experience
Work History
Personal Care Assistant
Cheltenham Manor
10.2021 - 11.2023
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Maintained accurate records of client care activities on computerized systems for charting purposes.
- Assisted clients with activities of daily living.
Personal Care Assistant
BlueCross
07.2022 - 10.2023
- Monitored vital signs such as blood pressure, pulse rate and respiration rate for patient's health status.
- Participated in recreational activities with clients such as reading books, playing cards or board games.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
Bank Operations Officer
Muktinath Bikas Bank
07.2018 - 10.2019
- Reviewed documents for accuracy and completeness to ensure compliance with banking regulations.
- Conducted daily reconciliation of accounts, identified discrepancies and resolved issues in timely manner.
- Assisted customers with opening new accounts, closing existing accounts and processing account changes.
- Provided technical support to bank staff on operational procedures and processes.
- Developed and implemented process improvement initiatives to reduce costs while increasing efficiency.
- Investigated customer complaints regarding operations errors or service deficiencies.
Bank Customer Service Representative
Muktinath Bikas Bank
01.2018 - 07.2018
- Provided customer service to bank customers, addressing questions and concerns in professional manner.
- Responded to customer inquiries via phone, email, and in-person transactions.
- Processed deposits, withdrawals, transfers, check cashing, loan payments, and other financial transactions for customers.
- Verified customer identification information with applicable documents according to bank policies.
- Assisted customers with online banking services including account set up and password resets.
- Trained new employees on operational procedures related to customer service activities.
Education
Certificate III - Individual Support Ageing
Chandler RTO
Glenroy, VIC11.2020
Bachelor of Business Administration - Accounting
Boston International College
Chitwan, Nepal2017
High School - Management
Presidency College
Chitwan, Nepal2013
Skills
- Compassionate Patient Care
- Care Plan Implementation
- Case Management
- Stress Management
- Behavior Redirection
- Behavior Management
- First-Aid and CPR
- Client Relationship Management
Timeline
Personal Care Assistant
BlueCross
07.2022 - 10.2023
Personal Care Assistant
Cheltenham Manor
10.2021 - 11.2023
Bank Operations Officer
Muktinath Bikas Bank
07.2018 - 10.2019
Bank Customer Service Representative
Muktinath Bikas Bank
01.2018 - 07.2018
Certificate III - Individual Support Ageing
Chandler RTO
Bachelor of Business Administration - Accounting
Boston International College
High School - Management
Presidency College