Rakshana Divyabarath

• Conducted detailed analysis of grant information and data to produce accurate and comprehensive Grant Agreements for eligible service providers.
• Utilized complex data entry skills to maintain and update grant records, ensuring compliance with relevant legislation and policies.
• Identified, documented, and escalated issues and risks, contributing to risk management and operational efficiency.

Key Achievements:

• Demonstrated strong analytical and problem-solving skills by resolving complex data discrepancies.
• Provided timely and accurate advice on grant-related matters to stakeholders and senior managers.

• Answered inbound calls related to hearing aid orders and managed order entries using Navision.
• Utilized Salesforce to manage call logs and email correspondence, ensuring high customer satisfaction and efficient service delivery.

Key Achievements:

• Enhanced digital literacy by effectively using department systems and devices to manage customer interactions.
• Maintained high standards of behavior and professionalism in line with company values.

• Managed a team of sample receipt officers, overseeing data entry, reception duties, and client communications.
• Coordinated with internal laboratories across Australia to ensure timely processing and accurate registration of samples.

Key Achievements:

• Identified trends in sample receipt operations and escalated issues to improve risk-based activities.
• Provided on-the-job coaching and support to new employees on laboratory procedures and compliance requirements.

• Registered samples on LIMS accurately for requested tests and completed testing paperwork.
• Trained new staff on procedures and prioritized workload to meet operational demands.

Key Achievements:

• Effectively conveyed sample issues to clients and resolved customer complaints, demonstrating strong communication skills.
• Maintained compliance with quarantine food sample registration and other regulatory requirements.

• Handled web inquiries, customer emails, and inbound phone queries, resolving complaints and ensuring customer satisfaction.

Key Achievements:

• Demonstrated initiative and the ability to work independently to meet operational demands in a fast-paced environment.

• Managed inbound and outbound customer calls and emails, handled customer complaints, and assisted with internet banking inquiries.

Key Achievements:

• Achieved key performance indicators (KPIs) by providing excellent customer service and maintaining accurate data logs.

• Taught Mathematics and English to primary school children, developing lesson plans and managing classroom activities.
• Provided homework assistance using specific curriculum and materials.
• Supported students with helpful study habits and exam strategies.

• Inspected finished products for quality assurance and conformance to specifications
• Collaborated with team members to achieve daily production goals and consistently meet deadlines.
• Maintained compliance with health, safety, and environment practices.

• Developed and maintained strong relationships with suppliers to ensure timely delivery of products
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.