Rakshit Nanda
Sydney
Summary
Results-oriented individual with a strong foundation. Proficient in identifying growth opportunities, cultivating client relationships, and driving revenue through strategic initiatives. Skilled in leveraging CRM platform like Salesforce to streamline sales processes and enhance customer engagement. Experienced in utilising data analytics tool like Power BI to inform decision-making and optimise sales strategies. Adept at collaborating cross-functionally with various departments and teams to align business objectives and deliver tailored solutions. Committed to continuous learning and staying abreast of industry trends to effectively meet evolving client needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Manager
Harbour Lane Furniture & Bedding
04.2023 - Current
- Business Intelligence Utilisation: Integrated Retail Express to create interactive dashboards, providing graphical representations of store performance, customer demand, and product sales trends.
- Data-Driven Decision Making: Leveraged Retail Express's reporting and visualisation tools to analyse sales data, customer preferences, and product performance across NSW stores.
- CRM System Implementation: Implemented and utilised Retail Express as the core IT system to track leads, manage customer relationships, and improve communication within the sales team.
- Targeted Promotional Campaigns: Collaborated with marketing teams to develop and execute targeted promotional campaigns, driving customer engagement and boosting sales.
- Staff Training & Mentorship: Provided ongoing training and mentorship to junior sales staff, fostering professional development and career progression within the team.
- Sales Process Improvement: Streamlined upselling and cross-category selling processes, leading to increased overall revenue and enhanced customer satisfaction.
Operations Associate
Coles Liquor
07.2021 - 04.2023
- Strategic Pricing & Promotions: Led the development and implementation of competitive pricing strategies and promotional plans.
- Salesforce CRM Utilisation: Effectively utilised Salesforce as the core IT system to manage customer relationships, track sales performance, and streamline supplier interactions, enhancing operational efficiency.
- Business Intelligence for Merchandising: Employed business intelligence tools to analyse sales data and customer preferences, optimising product placement and promotional displays across Western Sydney stores to maximise gross margin profitability.
- Rebranding Initiative Leadership: Spearheaded the store's transition from the traditional red and yellow theme to the modern black and white branding.
- Inventory & Supply Chain Management: Implemented efficient stock rotation and ordering processes, reducing waste and ensuring product availability to meet customer demand.
- Regulatory Compliance: Ensured adherence to liquor licensing regulations, maintaining a safe and responsible retail environment.
Education
Masters In Business - Enterprise Resource Planning Systems
Victoria University
03-2021
Bachelors Of Business Administration -
Manipal University Jaipur
01.2018
Skills
- Analytical Skills
- Negotiation & Persuasion
- Networking & Relationship Management
- Artificial Intelligence Associate
- Business Intelligence Analyst
- Financial Acumen
- Customer Relationship Management (CRM)
- Project Management
- Account Management
- Team Building
Accomplishments
- Revenue Growth: Achieved a 10% year-over-year sales increase in the NSW region by implementing strategic pricing models and targeted promotional campaigns.
- Lead Conversion: Converted over 500 cold leads into $1.07 million in revenue through effective sales strategies and relationship management.
- Team Leadership: Managed and mentored a 19-member sales team, fostering a high-performance culture that exceeded sales targets and improved team cohesion.
- CRM Utilisation: Proficiently used Salesforce and Retail Express to track customer interactions, streamline sales processes, and enhance client engagement.
Certification
- IBM Certified Business Intelligence (BI) Analyst
- SAP Certified Application Associate - CRM Foundation with SAP CRM 7.0 EhP3, 03/01/21.
- SAP Certified Application Professional Reporting and Analysis with SAP NetWeaver Business Warehouse, 12/01/20.
- SAP Certified Application Associate - Business Analytics with SAP NetWeaver 7.0 SAP, 08/01/20.
Languages
English
Hindi
Hobbies and Interests
- Volunteering Work
- Cricket
- Active Reading
- Youth Development Roles
Timeline
Sales Manager
Harbour Lane Furniture & Bedding
04.2023 - Current
Operations Associate
Coles Liquor
07.2021 - 04.2023
Masters In Business - Enterprise Resource Planning Systems
Victoria University
Bachelors Of Business Administration -
Manipal University Jaipur
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