Rakshitha Challa
Essendon North,Victoria
Summary
Proven Customer Service Representative at Direct Couriers, adept in problem-solving and Microsoft Office, enhanced customer loyalty through effective complaint resolution and empathy. Skillfully managed high-stress situations, ensuring quick response to inquiries and maintaining high satisfaction. Achieved significant reduction in customer wait times, demonstrating strong communication and organizational skills.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Direct Couriers
05.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - Agriculture Science
Loyola Academy
03.2022
Skills
- Problem-solving abilities
- Problem Resolution
- Payment Processing
- Complaint resolution
- Microsoft office
Timeline
Customer Service Representative
Direct Couriers
05.2023 - Current
Bachelor of Science - Agriculture Science
Loyola Academy
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