Rakshitha Myadam
Tarneit
Summary
Dynamic professional with a proven track record at Alan Roberts IMGSAS, adept in customer retention and data entry. Excelled in enhancing client relationships and streamlining operations, achieving significant improvements in customer satisfaction and operational efficiency. Skilled in active listening and problem resolution, consistently delivering results beyond expectations. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Administrator
Alan Roberts IMGSAS
10.2024 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality
- Maintained accurate documentation of company policies and procedures for easy reference by all employees
- Maintained database systems to track and analyze operational data
- Maintained personnel records and updated internal databases to support document management
Sales Lead
Glower
09.2023 - 08.2024
- Enhanced client relationships through consistent communication and personalized solutions
- Selected correct products based on customer needs, product specifications and applicable regulations
- Built relationships with customers and community to promote long term business growth
- Contributed to team objectives in fast-paced environment
- Boosted sales performance by implementing strategic sales plans and effective team management
- Built diverse and consistent sales portfolio
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
Customer Service Representative
DNA
06.2023 - 08.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Exhibited high energy and professionalism when dealing with clients and staff
- Delivered prompt service to prioritize customer needs
- Followed up with customers about resolved issues to maintain high standards of customer service
- Responded proactively and positively to rapid change
Education
Masters Of Business Analytics - Information Technology
La Trobe University
Melbourne, VIC06.2025
Bachelor of Arts - Commerce And Accounting
Badruka College Of Commerce And Arts
06.2020
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- MS office
- Lead generation
- Customer retention
- Active listening
- Customer relations
- Problem resolution
Timeline
Administrator
Alan Roberts IMGSAS
10.2024 - Current
Sales Lead
Glower
09.2023 - 08.2024
Customer Service Representative
DNA
06.2023 - 08.2023
Bachelor of Arts - Commerce And Accounting
Badruka College Of Commerce And Arts
Masters Of Business Analytics - Information Technology
La Trobe University
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