Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
CustomerServiceRepresentative

Rakshya Ranabhat

Emerald,QLD

Summary

Dynamic customer service professional with a proven track record at Baba Chicken, excelling in relationship building and critical thinking. Recognized for enhancing customer satisfaction through effective conflict resolution and training initiatives. Committed to delivering exceptional service and fostering team collaboration to drive client loyalty and satisfaction.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Baba Chicken
02.2025 - 07.2025
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.


REFERENCE

Aashish- Manager ( 0451570876 )

Chef De Partie

Momento Hospitality
09.2023 - 02.2025
  • Provided support in all areas of the kitchen as needed, demonstrating versatility and adaptability under pressure.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Demonstrated strong multitasking abilities, managing multiple stations during busy service periods.
  • Maintained well-organized mise en place to keep work consistent.




REFERENCE

Manzil - Junior Sou Chef (0452454961)



Customer Service Representative

The Pashal
09.2022 - 12.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.


REFERENCE

Kripa Gartoula - Manager (0406801301)

Costumer Service

Lola Cocina Spanish Resturant
04.2021 - 09.2022
  • Provided exceptional customer service for ideal experiences.
  • Enhanced customer service skills across organization with targeted training programs.
  • Maintained strong customer relations and effective customer service standards.
  • Provided comprehensive customer service to drive client satisfaction.
  • Strengthened client relationships, provided exceptional customer service and follow-up.
  • Delivered exceptional customer service by addressing concerns promptly and professionally.


REFERENCE

Arun - Senior Colleague (0405491743)

Residential Care Worker

My Care Nursing Agency
08.2020 - 02.2021
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Assisted residents with basic activities of daily living.
  • Helped patients move in and out of beds, baths, wheelchairs, and automobiles.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted in meal planning, preparation, serving meals ensuring that nutritional requirements are met for each resident.
  • Enhanced resident satisfaction by providing personalized care and attention to individual needs.


REFERENCE

Kishwor - Manager ( 0433962058 )


Education

Graduate Certificate And Diploma in Hospatility - Cookery

Duke College
Parramatta, NSW
04-2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building

Certification

Certificate III in Individual Support ( Ageing, Home and Community)


Certificate IV in Commercial Cookery


Diploma of Hospitality Management

Languages

English
Professional Working
Nepali
Full Professional
Hindi
Limited Working

Timeline

Customer Service Representative

Baba Chicken
02.2025 - 07.2025

Chef De Partie

Momento Hospitality
09.2023 - 02.2025

Customer Service Representative

The Pashal
09.2022 - 12.2023

Costumer Service

Lola Cocina Spanish Resturant
04.2021 - 09.2022

Residential Care Worker

My Care Nursing Agency
08.2020 - 02.2021

Graduate Certificate And Diploma in Hospatility - Cookery

Duke College
Rakshya Ranabhat